Sonarr has a problem with the Heartland series

[markus101]

@Wisk

So I renamed them manually (Heartland S03E01…) in the Drone Factory folder and selected “Manual Import”. It scanned and listed all the files but came back with an error - Import Rejected: Unknown Series.

Because there is a mismatch between TheTVDB title and the title used for the releases. There is a process for dealing with that: Scene Naming (TVDB Naming Conflicts) Heartland (2007) (CA) has an alias of Heartland CA already.

@Wisk

Why doesn’t it see that it’s a Heartland series when it’s clearly named that way?

Just because it has one word in common doesn’t mean it’s the same series.

@Wisk

Why wasn’t Sonarr initially able to create a folder for this series? (I can add any other series without a problem).

Do you have create empty series folders enabled? By default it is off and folders will be created when an episode is going to be imported.