Sonarr has a problem with the Heartland series

[Wisk]

Sonarr has a problem with the Heartland series and I think it’s because of the naming at The TVDB site (or whatever site Sonarr uses). In “add series” if you search for Heartland 2007, there will be 2 results - Heartland (2007) and Heartland (2007) (CA).

I add - Heartland (2007) (CA) but Sonarr doesn’t add any folders for it. So I manually create it - E:\TV Shows\Heartland and add the path in the series EDIT page. From here, I set Sonarr to watch season 1. It refreshes but doesn’t find any episodes.

I manually downloaded Season 1 and added it to the Drone Factory folder. Sonarr ignored it. So I dropped it into Sab’s watched folder and waited for the downloads to complete. Sonarr again ignores the files.

So I renamed them manually (Heartland S03E01…) in the Drone Factory folder and selected “Manual Import”. It scanned and listed all the files but came back with an error - Import Rejected: Unknown Series.

Why doesn’t it see that it’s a Heartland series when it’s clearly named that way? Why wasn’t Sonarr initially able to create a folder for this series? (I can add any other series without a problem). Drone Factory works as expected except for this series.

[markus101]

So I renamed them manually (Heartland S03E01…) in the Drone Factory folder and selected “Manual Import”. It scanned and listed all the files but came back with an error - Import Rejected: Unknown Series.

Because there is a mismatch between TheTVDB title and the title used for the releases. There is a process for dealing with that: Scene Naming (TVDB Naming Conflicts) Heartland (2007) (CA) has an alias of Heartland CA already.

Why doesn’t it see that it’s a Heartland series when it’s clearly named that way?

Just because it has one word in common doesn’t mean it’s the same series.

Why wasn’t Sonarr initially able to create a folder for this series? (I can add any other series without a problem).

Do you have create empty series folders enabled? By default it is off and folders will be created when an episode is going to be imported.

[Wisk]

Makes total sense. You can’t use one word because sometimes two series have the same name, like in this case. When I added “CA” to the name Sonarr processed it immediately. I didn’t realize that Sonarr doesn’t create a folder until it grabs the first file - good to know. Thanks markus, you cleared everything up.