Retry Attempt Issue

Help & Support
#1

Just setup nzbdrone seems to work well but I’m having some issues with my failed downloads and the retry capability of drone. I have noticed that when I have failures drone will retry only once even though my failed download settings are set to retry 4 times.

Here are my settings:

Failed Download Handling:
Enable --> Yes
Redownload --> Yes
Remove --> Yes
Grace Period --> 1 hour
Retry Interval --> 10 minutes
Retry Count --> 4

Logs: http://pastebin.com/XhhPCSdx

At 10:11PM is added the show failed in sab at 10:13PM retried for the first time at 10:24PM but never tried another attempt after that also it hasn’t been blacklisted either.

Any help would be appreciated!

Thanks.

#2

I can also see some warning messages in my SAB Console…

2014-10-14 22:58:33,789 WARNING: Cannot read F:\Downloads\Temp\Sons.of.Anarchy.S07E06.Smoke.em.if.You.Got.em.720p.WEB-DL.DD5.1.H.264-CtrlHD_ADMIN_\Sons.of.Anarchy.S07E06.Smoke.em.if.You.Got.em.720p.WEB-DL.DD5.1.H.264-CtrlHD.nzb.gz
2014-10-14 22:24:22,046 WARNING: Cannot read F:\Downloads\Temp\Marvels.Agents.of.S.H.I.E.L.D.S02E04.720p.HDTV.x264-KILLERS_ADMIN_\Marvels.Agents.of.S.H.I.E.L.D.S02E04.720p.HDTV.x264-KILLERS.nzb.gz

Exact same timestamps as when the nzoid errors show up.

#3

Are drone and sab running on the same system or not?

Does the user running sab have sufficient permissions to that directory?

#4

Retry has a bug in the latest release, we have already fixed it in develop.

#5

They are both running on the same machine.

#6

Is the issue related to SAB not being able to retry the same nzb and then not being able to report a status back to drone?

#7

The exact issue is explained here: https://trello.com/c/6Ev5mY8O/799-deal-with-sab-s-id-changing-on-retry

#8

Doesn’t allow me to view the page without logging in.

#9

You don’t need to register to view it, only to comment.

#10

Will the development release be avaliable? or is there a release date scheduled?

#11

develop builds are available, the wiki has instructions on how to switch to it.

No ETA on when it will be released, likely this week, but it depends if any issues pop up.

#12

sorry I should do some reading just before I read your post I found how to enable the deveopment Im currently now on 2.0.0.2111. I’ll keep an eye on the logs this evening as I should have a few episodes coming in.

Thanks for your quick replies.

#13

I’m on the latest develop version similar issues still getting the same error message in nzbdrone and sab.

FailedDownloadService	[Modern.Family.S06E04.720p.HDTV.x264-KILLERS] Download Failed, waiting for retry interval to expire.	9:39pm

Sabnzbd	No items with the correct title. Couldn't get the new nzoid.	9:41pm

It appears that when the download fails and I attempt to push a retry manually in sab this error message pops up immediately:

2014-10-15 21:43:21,115 WARNING: Cannot read F:\Downloads\Temp\Modern.Family.S06E04.720p.HDTV.x264-KILLERS_ADMIN_\Modern.Family.S06E04.720p.HDTV.x264-KILLERS.nzb.gz

#14

Having some [trace logs] (https://github.com/NzbDrone/NzbDrone/wiki/Log-Files) would definitely help, without more information I won’t be able to dig in further.

#15

Hey Markus,

I had a failure with the same symptoms yesterday it was American Horror Story.

Here are the trace logs that capture the errors:

http://speedy.sh/gJfbV/nzbdrone.46.txt
http://speedy.sh/j27Gd/nzbdrone.47.txt

I also also receiving this error in SABNZB:

2014-10-15 23:56:57,634 WARNING: Cannot read F:\Downloads\Temp\American.Horror.Story.S04E02.720p.HDTV.X264-DIMENSION_ADMIN_\American.Horror.Story.S04E02.720p.HDTV.X264-DIMENSION.nzb.gz

I am using drone 2.0.0.2111 and sab 0.7.18.

#16

Also here are the warning message from nzbdrone console so you can see the timestamps:

  • Sabnzbd No items with the correct title. Couldn’t get the new nzoid. 11:56pm
  • FailedDownloadService [American.Horror.Story.S04E02.720p.HDTV.X264-DIMENSION] Download Failed, waiting for retry interval to expire. 11:46pm

It appears to failed then initialize the retry 1 of 4 but nothing after that.
I’m not sure how the retry works in drone but if I manually retry in sab I get the same “Cannot Read” error message.

let me know if you need anything else.

#17

On retry SAB is not returning the nzb in the API in either the history or queue, even a minute later when drone checks the queue/history its not present. I don’t know if its an option that you have set in SAB or if SAB is running into an error, but this is not something we can address within drone. For the warning, does that file exist on disk?

Similar issue from a user last year: http://forums.sabnzbd.org/viewtopic.php?f=2&t=12809&p=77474 (though it was when adding items to the queue).

A couple options at this point:

  • Disable retry in drone’s failed download settings
  • Ask on SAB’s forum
#18

The files do exist on the drive still in the Temp directory I do see the .nzb.gz in the following folder:

F:\Downloads\Temp\American.Horror.Story.S04E02.720p.HDTV.X264-DIMENSION_ADMIN_

I’ll do some digging around let me know if you come across anything else you might think would be the issue I think it is SAB related as well.

#19

I am using flexraid I might try to move the temp directory to my OS drive and see if that helps with the retry.

#20

Just moved the temp folder that handles the retry nzb to my local drive so I’ll keep an eye out for a failure and report back with logs.