Manual import 1 of 4 files disappeared?

Help & Support
1

I manually grabbed some torrents that Sonarr failed to get, placed the completed files in my nzbdrone folder, and launched a manual scan. 3 of the 4 files completed successfully, however none of their information showed up in the logs. The final file just disappeared and I’m torrenting it again. Log entries:

15-9-3 12:19:40.8|Warn|ImportApprovedEpisodes|Couldn’t import episode P:\Digital New\Load\Seven.Year.Switch.S01E08.Accepting.The.Truth.FINALE.WS.DSR.x264-[NY2].mp4

System.IO.IOException: The file exists.

at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
at System.IO.__Error.WinIOError()
at System.IO.File.InternalMove(String sourceFileName, String destFileName, Boolean checkHost)
at NzbDrone.Common.Disk.DiskProviderBase.MoveFile(String source, String destination, Boolean overwrite) in m:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Common\Disk\DiskProviderBase.cs:line 210
at NzbDrone.Common.Disk.DiskTransferService.TransferFile(String sourcePath, String targetPath, TransferMode mode, Boolean overwrite, Boolean verified) in m:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Common\Disk\DiskTransferService.cs:line 215
at NzbDrone.Core.MediaFiles.EpisodeFileMovingService.TransferFile(EpisodeFile episodeFile, Series series, List1 episodes, String destinationFilePath, TransferMode mode) in m:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Core\MediaFiles\EpisodeFileMovingService.cs:line 118 at NzbDrone.Core.MediaFiles.EpisodeFileMovingService.MoveEpisodeFile(EpisodeFile episodeFile, LocalEpisode localEpisode) in m:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Core\MediaFiles\EpisodeFileMovingService.cs:line 78 at NzbDrone.Core.MediaFiles.UpgradeMediaFileService.UpgradeEpisodeFile(EpisodeFile episodeFile, LocalEpisode localEpisode, Boolean copyOnly) in m:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Core\MediaFiles\UpgradeMediaFileService.cs:line 64 at NzbDrone.Core.MediaFiles.EpisodeImport.ImportApprovedEpisodes.Import(List1 decisions, Boolean newDownload, DownloadClientItem downloadClientItem) in m:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Core\MediaFiles\EpisodeImport\ImportApprovedEpisodes.cs:line 89

15-9-3 12:19:43.8|Error|DiskTransferService|Failed to properly rollback the file move [P:\Digital New\Load\Seven.Year.Switch.S01E08.Accepting.The.Truth.FINALE.WS.DSR.x264-[NY2].mp4] to [\naspref01\MyMedia\TV\Only Adults\Reality\Seven Year Switch\Season 1\1x08 - Accepting the Truth.mp4], incomplete file may be left in target path.
15-9-3 12:19:43.8|Warn|ImportApprovedEpisodes|Couldn’t import episode P:\Digital New\Load\Seven.Year.Switch.S01E08.Accepting.The.Truth.FINALE.WS.DSR.x264-[NY2].mp4

System.IO.FileNotFoundException: File doesn’t exist: \naspref01\MyMedia\TV\Only Adults\Reality\Seven Year Switch\Season 1\1x08 - Accepting the Truth.mp4
at NzbDrone.Common.Disk.DiskProviderBase.GetFileSize(String path) in m:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Common\Disk\DiskProviderBase.cs:line 158
at NzbDrone.Common.Disk.DiskTransferService.TransferFile(String sourcePath, String targetPath, TransferMode mode, Boolean overwrite, Boolean verified) in m:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Common\Disk\DiskTransferService.cs:line 215
at NzbDrone.Core.MediaFiles.EpisodeFileMovingService.TransferFile(EpisodeFile episodeFile, Series series, List1 episodes, String destinationFilePath, TransferMode mode) in m:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Core\MediaFiles\EpisodeFileMovingService.cs:line 118 at NzbDrone.Core.MediaFiles.EpisodeFileMovingService.MoveEpisodeFile(EpisodeFile episodeFile, LocalEpisode localEpisode) in m:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Core\MediaFiles\EpisodeFileMovingService.cs:line 78 at NzbDrone.Core.MediaFiles.UpgradeMediaFileService.UpgradeEpisodeFile(EpisodeFile episodeFile, LocalEpisode localEpisode, Boolean copyOnly) in m:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Core\MediaFiles\UpgradeMediaFileService.cs:line 64 at NzbDrone.Core.MediaFiles.EpisodeImport.ImportApprovedEpisodes.Import(List1 decisions, Boolean newDownload, DownloadClientItem downloadClientItem) in m:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Core\MediaFiles\EpisodeImport\ImportApprovedEpisodes.cs:line 89

2

What is your log level in Sonarr set to (General Settings)? You’re not likely to see the successes unless its set to Debug or Trace.

Looks like the transfer failed for some reason (outside of Sonarr’s code) so Sonarr attempted to roll back the move which failed because it didn’t exist in the target location.

How is your setup configured? What OS is Sonarr installed on, where is it trying to move the files to?

3

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