Why doesn't one indexer see episodes of show?

Sonarr version:
2.0.0.5344

OS:
windows 10

Debug logs:

Description of issue:

One of my two indexers doesn’t see episodes for a lot of shows? The indexer is running through Jackett. When I search for the show for in jacket it shows the episodes. I assumed it was a problem with the name being different on thexem (they’re anime). I don’t think that’s the case though because the name sonarr uses is exactly the same as what the tracker uses. The indexer does find some anime, but not all. Sonarr is set up properly, because my second indexer works perfectly (but I would prefer not to only reply on one indexer working properly). If you need anymore information let me know.

  1. Sonarr v2 is EOL and obsolete, upgrade to v3
  2. Those are info logs and they are useless for debugging; I guess you ignored the link on how to get logs in the template
  3. you keep trying to start a second instance? why?
  4. See https://wiki.servarr.com/Sonarr_Troubleshooting#Searches_Indexers_and_Trackers also pay attention to the Common Problems
  1. Last I heard v3 was still in beta, so I was waiting for an official release

  2. I changed the logs to debugging (because I heard trace is mostly unnecessary). Thinking now it was late last night so I assume I forgot to save the changes. I didn’t ignore anything; it was just me being dumb.

Anyway I’ll post the correct logs. Though I need to say last night the indexer that always works fine was having tracker issues, so sonarr didn’t bother to check it. Those issues are fine now, so the search did come back with some results now, but the results are only from one tracker indexer. Also, I manually looked for an episode I had, but it should still show me a list of episodes on all indexers.

Here are the new logs

  1. What do you mean, I’m trying to start a second instance?

  2. Sonarr says to leave the jackett indexer as /all. I can try changing that later. I tried reading the link in the faq, but what do I change /all to? Do I just put /tracker url?

Trace logs please…as the troubleshooting explicitly states and please actually go through the troubleshooting that is the whole point of that page in the first place; again, also pay attention to the common problems.

From those logs it looks like many releases are not parsable as they are poorly named. Trace would have a bit more insight perhaps.

It’s possible the other indexer does not support the type of search you doing, I’ve been meaning to add that as a common problem. This can be identified if there is no call made to that indexer.

for multiple instance; your first log had several entries of this indicating someone or something was trying to fire up a second instance.

  1. 21-5-10 22:30:09.5|Info|SingleInstancePolicy|1 instance(s) of Sonarr are running

Remove jackett /all and put each indexer in jackett in sonarr 1x1. /all is almost guaranteed to be part of the issue and makes troubleshooting 10,000 times harder. There is no upside to using /all

OK thanks for the help.

I’m on mobile currently and getting the debug logs was hard because it really slowed my phone down. So I’ll wait until I get home to get the trace logs.
–edit–
I added the trace logs to the bottom of the post.

I looked at the common errors and I don’t think my issue is there, I’ll double check the category when I get home though) I can’t access jackett remotely.

I wasn’t trying to start a second instance, which is kind of concerning. I’m not sure what’s causing that.

Sorry, I was talking about the api path (which is actually /api). I’m not sure what the end point is. I did add each indexer separately in jackett though. Again, I look dumb.

Here are the trace logs:

it looks like its getting results from two indexers but they also appear to be identical, that can be normal, or you could just have both set to the exact same url (which is pointless)

an individual jackett indexer would look like this - you get the link by clicking on the copy torznab feed button next to the indexer in jackett that you want to split out;
http://jackett:9117/api/v2.0/indexers/torrentgalaxyorg/results/torznab/

the overall jackett indexer would look like this - and youd probaly call it jackett and only have one;
http://jackett:9117/api/v2.0/indexers/all/results/torznab/

typically you would add the jackett one set to use the standard groups, and then add the specific indexers just with their custom groups. or you can add each indexer into sonarr seperately (with both standard and custom). both options will work.

in regards to the logs, which may be irrelevant depending on how you have the indexers setup.

it can parse some of the files but then rejects those because you already have existing files that are better. it appears to be having issues with the names of some of the other files. ie while the english name is in there the format doesnt match anything sonarr can break apart to work out which bits are which. there isnt much you can do about that.

the quick way is to search the logs for Release rejected or DownloadDecisionMaker to see why sonarr didnt like what it found in the rss feed so did not download it.

21-5-11 14:26:57.4|Info|NzbSearchService|Searching 2 indexers for [To Your Eternity : 03]
21-5-11 14:27:00.1|Debug|NzbSearchService|Total of 13 reports were found for [To Your Eternity : 03] from 2 indexers

21-5-11 14:27:00.1|Trace|DownloadDecisionMaker|Processing release 1/13
21-5-11 14:27:00.1|Debug|DownloadDecisionMaker|Processing release '[SubsPlease] Fumetsu no Anata e - 03 (720p) [95D4130F]' from 'BroadcastheNet'
21-5-11 14:27:00.2|Debug|DownloadDecisionMaker|Release rejected for the following reasons: [Permanent] Existing file meets cutoff: HDTV-1080p, [Permanent] HDTV-720p is not wanted in profile, [Permanent] Quality for existing file on disk is of equal or higher preference: HDTV-1080p v1

21-5-11 14:27:00.2|Trace|DownloadDecisionMaker|Processing release 2/13
21-5-11 14:27:00.2|Debug|DownloadDecisionMaker|Processing release '[SubsPlease] Fumetsu no Anata e - 03 (1080p) [91DE29C3]' from 'BroadcastheNet'
21-5-11 14:27:00.2|Debug|DownloadDecisionMaker|Release rejected for the following reasons: [Permanent] Existing file meets cutoff: HDTV-1080p, [Permanent] Quality for existing file on disk is of equal or higher preference: HDTV-1080p v1

21-5-11 14:27:00.2|Trace|DownloadDecisionMaker|Processing release 3/13
21-5-11 14:27:00.2|Debug|DownloadDecisionMaker|Processing release '[SubsPlease] Fumetsu no Anata e - 03 (480p) [1DAC8A7B]' from 'BroadcastheNet'
21-5-11 14:27:00.2|Debug|DownloadDecisionMaker|Release rejected for the following reasons: [Permanent] Existing file meets cutoff: HDTV-1080p, [Permanent] SDTV is not wanted in profile, [Permanent] Quality for existing file on disk is of equal or higher preference: HDTV-1080p v1

21-5-11 14:27:00.2|Trace|DownloadDecisionMaker|Processing release 4/13
21-5-11 14:27:00.2|Debug|DownloadDecisionMaker|Processing release '[SubsPlease] To Your Eternity 5 [Web][MKV][h264][720p][AAC 2.0][Softsubs (SubsPlease)]' from 'AB'
21-5-11 14:27:00.2|Debug|Parser|Unable to parse [SubsPlease] To Your Eternity 5 [Web][MKV][h264][720p][AAC 2.0][Softsubs (SubsPlease)]

21-5-11 14:27:00.2|Trace|DownloadDecisionMaker|Processing release 5/13
21-5-11 14:27:00.2|Debug|DownloadDecisionMaker|Processing release '[SubsPlease] To Your Eternity 5 [Web][MKV][h264][1080p][AAC 2.0][Softsubs (SubsPlease)]' from 'AB'
21-5-11 14:27:00.2|Debug|Parser|Unable to parse [SubsPlease] To Your Eternity 5 [Web][MKV][h264][1080p][AAC 2.0][Softsubs (SubsPlease)]

21-5-11 14:27:00.3|Trace|DownloadDecisionMaker|Processing release 6/13
21-5-11 14:27:00.3|Debug|DownloadDecisionMaker|Processing release '[SubsPlease] To Your Eternity 4 [Web][MKV][h264][720p][AAC 2.0][Softsubs (SubsPlease)]' from 'AB'
21-5-11 14:27:00.3|Debug|Parser|Unable to parse [SubsPlease] To Your Eternity 4 [Web][MKV][h264][720p][AAC 2.0][Softsubs (SubsPlease)]

21-5-11 14:27:00.3|Trace|DownloadDecisionMaker|Processing release 7/13
21-5-11 14:27:00.3|Debug|DownloadDecisionMaker|Processing release '[SubsPlease] To Your Eternity 4 [Web][MKV][h264][1080p][AAC 2.0][Softsubs (SubsPlease)]' from 'AB'
21-5-11 14:27:00.3|Debug|Parser|Unable to parse [SubsPlease] To Your Eternity 4 [Web][MKV][h264][1080p][AAC 2.0][Softsubs (SubsPlease)]

21-5-11 14:27:00.3|Trace|DownloadDecisionMaker|Processing release 8/13
21-5-11 14:27:00.3|Debug|DownloadDecisionMaker|Processing release '[SubsPlease] To Your Eternity 3 [Web][MKV][h264][720p][AAC 2.0][Softsubs (SubsPlease)]' from 'AB'
21-5-11 14:27:00.3|Debug|Parser|Unable to parse [SubsPlease] To Your Eternity 3 [Web][MKV][h264][720p][AAC 2.0][Softsubs (SubsPlease)]

21-5-11 14:27:00.3|Trace|DownloadDecisionMaker|Processing release 9/13
21-5-11 14:27:00.3|Debug|DownloadDecisionMaker|Processing release '[SubsPlease] To Your Eternity 3 [Web][MKV][h264][1080p][AAC 2.0][Softsubs (SubsPlease)]' from 'AB'
21-5-11 14:27:00.3|Debug|Parser|Unable to parse [SubsPlease] To Your Eternity 3 [Web][MKV][h264][1080p][AAC 2.0][Softsubs (SubsPlease)]

21-5-11 14:27:00.3|Trace|DownloadDecisionMaker|Processing release 10/13
21-5-11 14:27:00.3|Debug|DownloadDecisionMaker|Processing release '[SubsPlease] To Your Eternity 2 [Web][MKV][h264][720p][AAC 2.0][Softsubs (SubsPlease)]' from 'AB'
21-5-11 14:27:00.3|Debug|Parser|Unable to parse [SubsPlease] To Your Eternity 2 [Web][MKV][h264][720p][AAC 2.0][Softsubs (SubsPlease)]

21-5-11 14:27:00.3|Trace|DownloadDecisionMaker|Processing release 11/13
21-5-11 14:27:00.3|Debug|DownloadDecisionMaker|Processing release '[SubsPlease] To Your Eternity 2 [Web][MKV][h264][1080p][AAC 2.0][Softsubs (SubsPlease)]' from 'AB'
21-5-11 14:27:00.4|Debug|Parser|Unable to parse [SubsPlease] To Your Eternity 2 [Web][MKV][h264][1080p][AAC 2.0][Softsubs (SubsPlease)]

21-5-11 14:27:00.4|Trace|DownloadDecisionMaker|Processing release 12/13
21-5-11 14:27:00.4|Debug|DownloadDecisionMaker|Processing release '[SubsPlease] To Your Eternity 1 [Web][MKV][h264][720p][AAC 2.0][Softsubs (SubsPlease)]' from 'AB'
21-5-11 14:27:00.4|Debug|Parser|Unable to parse [SubsPlease] To Your Eternity 1 [Web][MKV][h264][720p][AAC 2.0][Softsubs (SubsPlease)]

21-5-11 14:27:00.4|Trace|DownloadDecisionMaker|Processing release 13/13
21-5-11 14:27:00.4|Debug|DownloadDecisionMaker|Processing release '[SubsPlease] To Your Eternity 1 [Web][MKV][h264][1080p][AAC 2.0][Softsubs (SubsPlease)]' from 'AB'
21-5-11 14:27:00.4|Debug|Parser|Unable to parse [SubsPlease] To Your Eternity 1 [Web][MKV][h264][1080p][AAC 2.0][Softsubs (SubsPlease)]

Thanks for the help again. I guess I did have jackett set up correctly.

Also the file name is the same for both releases, so I’m not sure why one is having trouble.

That being said I figured out a solution (I looked up reasons that sonarr would be unable to parse with jackett). Someone on reddit said to enable “pad episode number for sonarr compatibility”. I had no idea that was an option, but thankfully it worked perfectly.

The only problem is that every episode that’s currently out shows up with a manual search but sonarr should be able to only grab the proper episode.