White or Blank Screen after update

Help & Support
#1

Sonarr version (exact version):
2.0.0.4645
Mono version (if Sonarr is not running on Windows):
4.6.0
Mac Os
10.12.3
((Debug logs)):
https://drive.google.com/file/d/0B8H7U61XM_7OMzF6ZXJtOTJESDA/view?usp=sharing
https://drive.google.com/file/d/0B8H7U61XM_7ORUdrdlR2MXFOY00/view?usp=sharing
Description of issue:
After upgrade, will not load UI.
Authentication is already set to None.
Tried different browsers.
Indicates it is online, but nothing to see.

I have tried…
De authorizing the account. There was no password to access to begin with.
as per step
https://github.com/Sonarr/Sonarr/wiki/FAQ#i-use-sonarr-on-a-mac-and-it-suddenly-stopped-working-what-happened
…
I have tired "Sonarr just stopped working"
https://github.com/Sonarr/Sonarr/wiki/FAQ#i-use-sonarr-on-a-mac-and-it-suddenly-stopped-working-what-happened
…
I have removed the program using a mac uninstaller.
I have then reinstalled a new copy from the latest update.
Please help.

I have just removed it manually. So it is a proper clean install. Not back ups. Still has the error.
link to log.
https://drive.google.com/open?id=0B8H7U61XM_7OZ3M5WDRELVZpbkk

#2

Which browser are you using?
Have you tried another browser?

#3

Hi.
Just switched to
Fire fox.
Version
52.0
and Safari
10.0.3
cheers

#4

With the same result?
Do you see mono/NzbDrone/Sonarr running in Activity Monitor?

The logs don’t show any issues.

#5

Hello,

Yes, I get the same result. With both browsers.
Sonarr does appear in Activity Monitor.
It looks like it is running. However, I don’t see anything on the screen.
I tried chrome again, still not luck.

Also,
I just created a new user on the Mac to see if my profile could have been corrupted.
Even on the new profile, it has the same issue.

cheers

#6

And you’re loading http://localhost:8989 in the browser?

#7

Yes, I am.
I have also tried changing the port in the config file.
That did not also.

#8

Anything different in the logs?
Is there any error message or is the page completely blank?
If you’re able to in the browser’s developer’s console to check the network connections and see what error is coming back from the server.

#9

Hi,
I have updated the logs for you.
https://drive.google.com/open?id=0B8H7U61XM_7OWGRweVF6dnZDUVE
.
I did notice that Activity monitor is shows a lot of CPU usage for something that is not working.
Also, I have now installed Opera. I get this error when I tried to connect to Sonarr.

Address is http://localhost:8989

#10

Sonarr is running, just the UI is failing to load.

Can you try reinstalling Sonarr to rule out a corrupt file causing this issue?

#11

Sorry for the delay.
for some reason, I did not get an email of your response.
Yes, I have tired reinstalling sonarr.
Still no luck with that.

Process I followed.
Used app remover to uninstall sonarr.
Then, accessed ~/.config/
where i deleted the sonarr directory.
Downloaded brand new copy of sonarr.
Installed.
Tested.
Still not working.
I am going to do a reintall of the OS, just to rule that out.

#12

Suffering from the same issue on Linux I think. I get a blank page accessing the GUI at localhost:8989. Log file is writing fine and reports no issues. I detailed my issue here: Stuck on "|Info|ProfileService|Setting up default quality profiles"

#13

Can you please try installing the latest develop release (which adds some more logging to this area) and posting fresh logs?

http://download.sonarr.tv/v2/develop/latest/NzbDrone.develop.osx.zip

#14

Hello team,
I have just finished a 2 day reinstall of my OS.
Sonarr is now working.
What I did notice however was when I installed Sonarr this time, it specifically requested a Mono update, (Since it was not installed to begin with). When I was trying to resolve the issue before, I did not attempt to reinstall Mono.
Current version of Mono.
MonoFramework-MDK-4.8.0.520.macos10.xamarin.universal.
Maybe this would have explained my issue.
Since it is now working, I have copied the backup data back into Sonarr. Everything seems to be back up and working.
Is there any information you would like from my end, just in case you want to work out what happened?
Cheers

1 Like
#15

Glad to hear it, I don’t think there is anything else to check.

#16

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