Unable to connect to Plex Media Server anymore

Help & Support
#1

Sonarr version (exact version): 2.0.0.4855
Mono version (if Sonarr is not running on Windows): 5.0.1.1
OS: Ubuntu Server 17.04
((Debug logs)): https://paste.ee/p/zNlMQ
Description of issue: Attempting to connect to PMS version 1.7.5.4035 fails saying invalid username and/or password. I believe this connection was working until sometime recently. It’s possible it stopped working when I updated to PMS 1.7.5.x but I am not positive exactly when it stopped working.

Edit: I should have mentioned, my Plex server is on a separate server all by itself (192.168.1.21). Sonarr, Radarr, PlexPy, Ombi, Organizr, NZBGet and NZB Hydra are all on another server together (192.168.1.22). Ombi, PlexPy, and Organizr all connect to Plex without issue, but they use tokens instead of credentials. Sonarr and Radarr fail to connect to my Plex server. The test button gives me the invalid credentials message. I can confirm the credentials are fine by visiting http://192.168.1.21:32400/ in an incognito tab in chrome and logging in without issue.

#2

More info. I got it working by using my Plex.tv account email instead of the username. The username still doesn’t work.

#3

Do you have REQUIRE EMAIL ADDRESS WHEN SIGNING IN enabled on https://plex.tv/users/edit?

#4

No I do not. There username had worked in the past, I just setup this sever less than a month ago.

#5

I have this same problem, I cant connect Sonarr to plex anymore.



It seems like the PLEX api requires a token now, but the thing is… Im not using a plex account. Im not signed in on Plex Media server.
So how am I supposed to get a token?

When I follow those steps, there are no token in the URL.

#6

This topic was automatically closed 60 days after the last reply. New replies are no longer allowed.