Unable to connect to NZBGeek

Help & Support
1

Sonarr version (exact version): 3.0.3.703
Mono version (if Sonarr is not running on Windows):4.5
OS: Ubuntu
Debug logs:
Description of issue: I am unable to get Sonarr to connect to NZBGeek. I have all the correct information, but just can’t connect.

2

What you the debug logs show?

3

Same here. Here are my logs:

System.Xml.XmlException: The ‘img’ start tag on line 91 position 10 does not match the end tag of ‘center’. Line 91, position 54.
at System.Xml.XmlTextReaderImpl.Throw(Exception e)
at System.Xml.XmlTextReaderImpl.Throw(String res, String[] args)
at System.Xml.XmlTextReaderImpl.ThrowTagMismatch(NodeData startTag)
at System.Xml.XmlTextReaderImpl.ParseEndElement()
at System.Xml.XmlTextReaderImpl.ParseElementContent()
at System.Xml.XmlTextReaderImpl.Read()
at System.Xml.Linq.XContainer.ReadContentFrom(XmlReader r)
at System.Xml.Linq.XContainer.ReadContentFrom(XmlReader r, LoadOptions o)
at System.Xml.Linq.XDocument.Load(XmlReader reader, LoadOptions options)
at System.Xml.Linq.XDocument.Parse(String text, LoadOptions options)
at NzbDrone.Core.Indexers.Newznab.NewznabCapabilitiesProvider.ParseCapabilities(HttpResponse response) in C:\BuildAgent\work\5d7581516c0ee5b3\src\NzbDrone.Core\Indexers\Newznab\NewznabCapabilitiesProvider.cs:line 86
at NzbDrone.Core.Indexers.Newznab.NewznabCapabilitiesProvider.FetchCapabilities(NewznabSettings indexerSettings) in C:\BuildAgent\work\5d7581516c0ee5b3\src\NzbDrone.Core\Indexers\Newznab\NewznabCapabilitiesProvider.cs:line 74
at NzbDrone.Core.Indexers.Newznab.NewznabCapabilitiesProvider.<>c__DisplayClass4_0.b__0() in C:\BuildAgent\work\5d7581516c0ee5b3\src\NzbDrone.Core\Indexers\Newznab\NewznabCapabilitiesProvider.cs:line 35
at NzbDrone.Common.Cache.Cached1.Get(String key, Func1 function, Nullable1 lifeTime) in C:\BuildAgent\work\5d7581516c0ee5b3\src\NzbDrone.Common\Cache\Cached.cs:line 81 at NzbDrone.Core.Indexers.Newznab.NewznabCapabilitiesProvider.GetCapabilities(NewznabSettings indexerSettings) in C:\BuildAgent\work\5d7581516c0ee5b3\src\NzbDrone.Core\Indexers\Newznab\NewznabCapabilitiesProvider.cs:line 35 at NzbDrone.Core.Indexers.Newznab.Newznab.get_PageSize() in C:\BuildAgent\work\5d7581516c0ee5b3\src\NzbDrone.Core\Indexers\Newznab\Newznab.cs:line 23 at NzbDrone.Core.Indexers.Newznab.Newznab.GetRequestGenerator() in C:\BuildAgent\work\5d7581516c0ee5b3\src\NzbDrone.Core\Indexers\Newznab\Newznab.cs:line 27 at NzbDrone.Core.Indexers.HttpIndexerBase1.TestConnection() in C:\BuildAgent\work\5d7581516c0ee5b3\src\NzbDrone.Core\Indexers\HttpIndexerBase.cs:line 334

4

Is it actually returning XML? That looks like HTML, which is XML based, but not what Sonarr expects at all.

Either the URL is wrong or NZBGeek is returning bad XML from their API it looks like.

5

@markus101

How can I tell? I posted everything from the log. I’d agree that nzbgeek might not be returning the correct info, but I checked the URL for them and its correct. Plus wouldn’t everyone be getting the same error?

6

Get the URL from the debug logs and drop it in a browser and check.

Lots of reasons why only you would be having issues, first you need to figure out what their returning to you, looks like an error page, but I’m just guessing.

7

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