Unable to Backup due to locked file

Help & Support
#1

Hello,
I am unable to backup do to a locked file in the location below (based on error in logs). I assume this to be the /home/.tmp directory? There is no Sonarr files within this directory thus I am unsure exactly where this reference is located based on the error. Backup once worked however has not worked manually nor auto for a couple months.
Thank you for the help!
Ross
Sonarr Ver. 2.0.0.5163

Error occurred while executing task Backup: Access to the path "/tmp/nzbdrone_backup/config.xml" is denied.

System.UnauthorizedAccessException: Access to the path “/tmp/nzbdrone_backup/config.xml” is denied. at System.IO.File.Delete (System.String path) [0x00074] in /mnt/sdc1/MYNAME/mono-5.4.1.6/mcs/class/corlib/System.IO/File.cs:179 at NzbDrone.Common.Disk.DiskProviderBase.DeleteFile (System.String path) [0x00068] in M:\BuildAgent\work\b69c1fe19bfc2c38\src\NzbDrone.Common\Disk\DiskProviderBase.cs:190 at NzbDrone.Common.Disk.DiskProviderBase.EmptyFolder (System.String path) [0x0005e] in M:\BuildAgent\work\b69c1fe19bfc2c38\src\NzbDrone.Common\Disk\DiskProviderBase.cs:372 at NzbDrone.Core.Backup.BackupService.Cleanup () [0x00013] in M:\BuildAgent\work\b69c1fe19bfc2c38\src\NzbDrone.Core\Backup\BackupService.cs:110 at NzbDrone.Core.Backup.BackupService.Backup (NzbDrone.Core.Backup.BackupType backupType) [0x0005c] in M:\BuildAgent\work\b69c1fe19bfc2c38\src\NzbDrone.Core\Backup\BackupService.cs:69 at NzbDrone.Core.Backup.BackupService.Execute (NzbDrone.Core.Backup.BackupCommand message) [0x00000] in M:\BuildAgent\work\b69c1fe19bfc2c38\src\NzbDrone.Core\Backup\BackupService.cs:164 at NzbDrone.Core.Messaging.Commands.CommandExecutor.ExecuteCommand[TCommand] (TCommand command, NzbDrone.Core.Messaging.Commands.CommandModel commandModel) [0x000f6] in M:\BuildAgent\work\b69c1fe19bfc2c38\src\NzbDrone.Core\Messaging\Commands\CommandExecutor.cs:95 at (wrapper dynamic-method) System.Object:CallSite.Target (System.Runtime.CompilerServices.Closure,System.Runtime.CompilerServices.CallSite,NzbDrone.Core.Messaging.Commands.CommandExecutor,object,NzbDrone.Core.Messaging.Commands.CommandModel) at System.Dynamic.UpdateDelegates.UpdateAndExecuteVoid3[T0,T1,T2] (System.Runtime.CompilerServices.CallSite site, T0 arg0, T1 arg1, T2 arg2) [0x00110] in /mnt/sdc1/MYNAME/mono-5.4.1.6/external/corefx/src/System.Linq.Expressions/src/System/Dynamic/UpdateDelegates.Generated.cs:1979 at NzbDrone.Core.Messaging.Commands.CommandExecutor.ExecuteCommands () [0x00027] in M:\BuildAgent\work\b69c1fe19bfc2c38\src\NzbDrone.Core\Messaging\Commands\CommandExecutor.cs:41

#2

Is this on a seedbox?

It’s most likely not locked but your user doesn’t have permissions to alter the file. You’ll need to use a different temp folder for Sonarr, typically set via an environment variable.

#3

Thank you for the replay. Yes it is a Seedbox. Sounds reasonable, where would I find the the file/path (and name) that Sonar uses to read the this path?
Ross

#4

It’s the TMPDIR environment variable.

#5

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