TV show not found :: 500:InternalServerError :: Unable to communicate with SkyHook

Help & Support
#1

Sonarr version (exact version): 3.0.10.1567
Mono version (if Sonarr is not running on Windows): 6.12.0.200
OS: Debian 9.13 (Docker)
Debug logs: NA
Description of issue: TV show not found

Hi, I am trying to find TV show Loki (Loki - TheTVDB.com), search returns nothing, when trying to search with tvdb:362472 I get “Search for ‘tvdb:362472’ failed. Unable to communicate with SkyHook.”

This is in logs:
NzbDrone.Common.Http.HttpException: HTTP request failed: [500:InternalServerError] [GET] at [https://skyhook.sonarr.tv/v1/tvdb/shows/en/362472] at NzbDrone.Core.MetadataSource.SkyHook.SkyHookProxy.GetSeriesInfo (System.Int32 tvdbSeriesId) [0x00096] in C:\BuildAgent\work\63739567f01dbcc2\src\NzbDrone.Core\MetadataSource\SkyHook\SkyHookProxy.cs:67 at NzbDrone.Core.MetadataSource.SkyHook.SkyHookProxy.SearchForNewSeries (System.String title) [0x0009c] in C:\BuildAgent\work\63739567f01dbcc2\src\NzbDrone.Core\MetadataSource\SkyHook\SkyHookProxy.cs:95 : HTTP request failed: [500:InternalServerError] [GET] at [https://skyhook.sonarr.tv/v1/tvdb/shows/en/362472]

In general other shows work, at least I didnt have any issues untill now.

Also direct curl to this address returns the same error. Is this some known issue?

Unable to communicate with Skyhook on docker
#2

Welp, I have been trying to solve this issue for a while, setting up my server tonight lol. It seems there some sort of service issue. I have exact message. Also getting the exact same message from Ubuntu 22.04 with Docker.

#3

Seems to be same as this issue:

#4

Hm, it started working nowm via title and via ID :slight_smile: must have been some issue with API…

#5

Sonarr 3.0.10.1567
Mono version 6.12.0.182
Mac Sonoma 14.1.1 (23B81)
Debug logs: PrivateBin
Description of issue:
So I recently updated my MacOS to Sonoma. Sonarr seems to be humming along nicely, I’ve added a few new series, but tonight I wanted to add Bodies (2023) - “add series” function just isn’t presenting it as an option. I tried adding via tvdb ID, and I get
“failed to load search results, please try again.
Search for ‘tvdb:417257’ failed. Unable to communicate with SkyHook.”
Really not sure what the issue might be. Also tried with NCIS - when I search to add, only shows presented are “Noisey” and “Neistat Brothers”, and again, searching via ID fails. Those are the two scenarios I performed for debug logs.
I tried searching via ID for the show that did show up, Noisey, and it works. So I’m not sure what’s happened here? I updated Mono and all my other brew packages, no difference. The only thing I can think of is some kind of language setting or something? Why am I only able to see a fraction of tvdb results? I have no problem adding shows that can be found via search, just the ones I want I cannot see? Is this potentially a tvdb issue instead?

#6

Sonarr version (exact version): 3.0.10.1567
Mono version (if Sonarr is not running on Windows): 6.12.0.200
OS: Ubuntu-Server
Debug logs:
Description of issue: skyhook can’t find series using tvdb, returns 500 error:
https://skyhook.sonarr.tv/v1/tvdb/shows/en/423987

The series I’m trying to add:
https://thetvdb.com/series/doona

It didn’t show up searching the name so I tried doing tvdb:423987 but got the following error instead:

Failed to load search results, please try again.
Search for 'tvdb:423987' failed. Unable to communicate with SkyHook.

With log:
Message

NzbDrone.Common.Http.HttpException: HTTP request failed: [500:InternalServerError] [GET] at [https://skyhook.sonarr.tv/v1/tvdb/shows/en/423987]
  at NzbDrone.Core.MetadataSource.SkyHook.SkyHookProxy.GetSeriesInfo (System.Int32 tvdbSeriesId) [0x00096] in C:\BuildAgent\work\63739567f01dbcc2\src\NzbDrone.Core\MetadataSource\SkyHook\SkyHookProxy.cs:67 
  at NzbDrone.Core.MetadataSource.SkyHook.SkyHookProxy.SearchForNewSeries (System.String title) [0x0009c] in C:\BuildAgent\work\63739567f01dbcc2\src\NzbDrone.Core\MetadataSource\SkyHook\SkyHookProxy.cs:95 
: HTTP request failed: [500:InternalServerError] [GET] at [https://skyhook.sonarr.tv/v1/tvdb/shows/en/423987]

Exception

NzbDrone.Common.Http.HttpException: HTTP request failed: [500:InternalServerError] [GET] at [https://skyhook.sonarr.tv/v1/tvdb/shows/en/423987]
  at NzbDrone.Core.MetadataSource.SkyHook.SkyHookProxy.GetSeriesInfo (System.Int32 tvdbSeriesId) [0x00096] in C:\BuildAgent\work\63739567f01dbcc2\src\NzbDrone.Core\MetadataSource\SkyHook\SkyHookProxy.cs:67 
  at NzbDrone.Core.MetadataSource.SkyHook.SkyHookProxy.SearchForNewSeries (System.String title) [0x0009c] in C:\BuildAgent\work\63739567f01dbcc2\src\NzbDrone.Core\MetadataSource\SkyHook\SkyHookProxy.cs:95

I’ve checked and the series has an english title and the id is correct. Not sure why Sonarr is not searching that series.

Any help is appreciated.

#7

Having the same issue. Seems an issue in SkyHook

1 Like
#8

When opening the skyhook url it results in a 500 error, Something is broken in the API code.

#9

Seems like the issue has resolved itself. Skyhook is able to grab the series when searching now.

#10

Can confirm we had some issues last night with a discrepancy between what the API was expecting and our database/cache, the issues lasted approximately 4 hours and were fixed 4 hours ago as of this post.

#11

Sonarr version (exact version): 3.0.10.1567
Mono version (if Sonarr is not running on Windows):
OS: Windows
Debug logs:
Description of issue: I’m have a hard time adding a show to sonarr.
With just the name with or without the year sonarr doesn’t show it.
Adding with tvdb : 368725 gives a empty result
Searching on this problem I found suggestions like missing English title but that is not the case

Its a Danish serie and the title is DNA and year 2019

IMDB

TVDB (It has a english title !)
https://thetvdb.com/series/dna-2019

#12

Thanks for providing such a great service :+1:

#13

This topic was automatically closed 60 days after the last reply. New replies are no longer allowed.