[Synology] Sonarr not processing downloads. Access denied

Help & Support
1

Sonarr version (exact version): 2.0.0.4230
Mono version (if Sonarr is not running on Windows): 4.2.2 (Stable 4.2.2.30/996df3c Thu Mar 17 11:46:47 CET 2016)
OS: DSM 6.0
((Debug logs)): http://pastebin.com/CR6zAifF
Description of issue:
After a file is downloaded is not being processed. I have already:

  • Set read/write permissions to all groups (including SC-Dowload, SC-media) and all individual users
  • Tried with mono and mono beta (currently on beta).
  • Honestly other stuff I don’t even remember now.

I have seen several threads with the same problem, different platforms, it all comes down to permissions, but I got my permissions correctly, so any insight would be appreciated. I didn’t have this problem before DSM 6.

Thanks,

Paul

2

Did you check the permissions on the folder Sonarr is trying to write to (should be up further in the debug log, you only included a snippet)?

3

Yes, as I mentioned all users and groups have read/write permissions, both for the source and destination folder.

4

i once had a problem like this with my synology, reapplying the permissions fixed it for me.

5

I just tried that. I changed all users/groups permissions to “no access” and then back to “write/read” no change. Is still not working.

What user does Sonarr uses?

6

Well I managed to “fix” my problem. However the method sucked, there is something wrong between DSM6 and Sonarr permissions for sure.

I went ahead and edited the start-stop-status script, ran it as “root” and its working fine.

Let me add that I tried running it with the “admin” account, that well…has all rights…and it didn’t work either.

wtf?

7

I am having the same kind of issue, but only with new series that I add. The ones I imported (switched over from SB) all work fine.

Those show folders all have “admin” as the owner, and Sonarr has no trouble moving the post-processed file to the correct folder and deleting the leftovers.

But after adding a new series, Sonarr gets stuck when trying to move the completed file to the proper show folder. The folder is owned by “nzbget”.

When I go into the Synology UI and access the folder permissions, it looks like all permissions are set correctly. But if I click on “Permissions Inspector” and assign “Users” group to the folder (this automatically selects all read/write check boxes), Sonarr can finally access to move the file and clean up the leftovers.

Does anyone know what I need to change in order to allow Sonarr to read/write folders created by user “nzbget”, or why this is only affecting the new series that I add?

8

Fixed. All I had to do was add the group “sc-media” to have read/write access to the top-level folder. Doh.

(Still doesn’t explain why everything suddenly went sideways, must be related to an update along the way.)

9

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