Synology DSM6.2 Unable to connect to indexer, check the log for more details

kaiserkeiser · February 1, 2023, 3:03pm

Sonarr version (exact version): 3.0.9.1549
Mono version (if Sonarr is not running on Windows): 5.20.1.34
OS: DSM 6.2.4-25556 Update 6
Debug logs: Unable to connect to indexer, check the log for more details · GitHub
Description of issue:

I’m moving from Sickbeard to Sonarr. Adding the nzb.su indexer as. a preset I get “Unable to connect to indexer, check the log for more details”. I’ve added the API from my nzb.su profile. I’ve opened ports up on the firewall for Sonarr - for what it’s worth - tried without the /api location - (not sure where the api actually located, but figure as it’s a preset it must be correct).

Scratching my head, a bit!

Thanks in advance.

markus101 · February 1, 2023, 11:00pm

Looks like all your network requests are failing due to certificate issues.

https://wiki.servarr.com/sonarr/installation#synology-mono-ssl-errors

kaiserkeiser · February 2, 2023, 2:43pm

Thanks for the pointer - I gave it a go - and also the chmod line in the linked note on Github:

github.com/SynoCommunity/spksrc

Sonarr 3.0.6.1342 - Certificate validation errors after updating to Mono 5.20.1.34-18

opened 12:37PM - 04 Jan 22 UTC

mreid-tt

### Setup _Package Name:_ Sonarr _Package Version:_ 20210717-19 _NAS Model:…_ DS916+ _NAS Architecture:_ INTEL Pentium N3710 _DSM version:_ DSM 7.0.1-42218 ### Expected behavior Following the update of Mono to version 5.20.1.34-18, Sonarr is restarted. Once restarted, I should be able to check for updates without error from System -> Updates ### Actual behavior On checking for updates I only get an error: Failed to fetch updates I also note in the System -> Events a number of X509CertificateValidationService and SonarrErrorPipeline errors ### Steps to reproduce _1._ Update Mono to latest version 5.20.1.34-18 _2._ Sonarr reboots as a dependent package _3._ Errors show in the System -> Events #### Package log _Installer log: find logfile `/var/log/packages/{package}.log`, for DSM<6: `/var/packages/{package}/target/var/{package}_installer.log` and protocol in Package Center. You find service log and other log files in `/var/packages/{package}/target/var`._ > nzbdrone_install.log -- https://pastebin.com/5EzrSXca > nzbdrone.log -- https://pastebin.com/QjVGn1mu #### Other logs _E.g. `/var/log/messages` or `/var/log/synopkg.log`_ > synopkg.log -- https://pastebin.com/75sn1W1y ### Known workaround (see: https://github.com/SynoCommunity/spksrc/issues/5051#issuecomment-1009758625) 1. Within DSM, enable SSH service in _Control Panel > Terminal & SNMP_ and click apply 2. Using [Terminal](https://support.apple.com/en-gb/guide/terminal/apd5265185d-f365-44cb-8b09-71a064a42125/mac) (MacOS) connect to the NAS using `ssh -l [admin username] [NAS address]` or using [Putty](https://www.putty.org/) (Windows) connect to the network address of your NAS 3. Enter the required admin password and press enter 4. Enter the following command: `sudo /var/packages/mono/target/bin/cert-sync /etc/ssl/certs/ca-certificates.crt` and press enter 5. Enter the required admin password and press enter. When complete you should see the line _Import process completed_ 6. Enter the following command: `sudo chmod -R a+rX /usr/share/.mono` and press enter 7. Disconnect the SSH session by typing `exit` and press enter 8. Within DSM, disable the SSH service in _Control Panel > Terminal & SNMP_ and click apply

I still have the same issue - here’s the link to the logs:

gist.github.com

https://gist.github.com/kaiserkeiser/3102b2052d190536e29f35592104a79d

gistfile1.txt

2023-01-31 22:32:43.0|Info|Bootstrap|Starting Sonarr - /volume1/@appstore/nzbdrone/share/Sonarr/Sonarr.exe - Version 3.0.9.1549
2023-01-31 22:34:28.8|Info|Router|Application mode: Interactive
2023-01-31 22:34:54.5|Info|MigrationLogger|*** Checking database for required migrations data source=/volume1/@appstore/nzbdrone/var/.config/Sonarr/sonarr.db;cache size=-10000;datetimekind=Utc;journal mode=Wal;pooling=True;version=3 ***
2023-01-31 22:35:07.8|Info|MigrationLogger|*** VersionMigration migrating ***
2023-01-31 22:35:15.5|Info|MigrationLogger|*** VersionUniqueMigration migrating ***
2023-01-31 22:35:16.5|Info|MigrationLogger|*** VersionDescriptionMigration migrating ***
2023-01-31 22:35:18.0|Info|MigrationLogger|*** 1: InitialSetup migrating ***
2023-01-31 22:35:18.1|Info|InitialSetup|Starting migration of Main DB to 1
2023-01-31 22:35:18.8|Info|MigrationLogger|*** 2: remove_tvrage_imdb_unique_constraint migrating ***
2023-01-31 22:35:18.8|Info|remove_tvrage_imdb_unique_constraint|Starting migration of Main DB to 2

This file has been truncated. show original

I tried restarting Sonarr after the process - no joy

Am Rebooting Synology next, will report back once tested.

kaiserkeiser · February 2, 2023, 7:17pm

Rebooting Synology made no difference.

Fwiw, before carrying out the cli proceedure @markus101 kindly suggested, there was a drop-down to select the download app in the indexer add dialogue. This isn’t there now. Not sure if that’s important.

system · April 3, 2023, 7:18pm

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