Sonarr version (exact version): 2.0.0.5322 Mono version (if Sonarr is not running on Windows): 5.18.0.240-12 OS: Synology DSM 6.2.1-23824 Update 6 Debug logs:
19-4-23 11:17:02.8|Error|DownloadedEpisodesImportService|Import failed, path does not exist or is not accessible by Sonarr: /volume1/homes/admin/Download Station/Downloads/Game.of.Thrones.S08E02.PRERELEASE.WEB.x264-TELLY[eztv].mkv
19-4-23 11:17:03.6|Error|DownloadedEpisodesImportService|Import failed, path does not exist or is not accessible by Sonarr: /volume1/homes/admin/Download Station/Downloads/Veep.S07E04.WEB.H264-MEMENTO[eztv].mkv
19-4-23 11:17:03.6|Error|DownloadedEpisodesImportService|Import failed, path does not exist or is not accessible by Sonarr: /volume1/homes/admin/Download Station/Downloads/Madam.Secretary.S05E20.HDTV.x264-LucidTV[eztv].mkv
19-4-23 11:18:32.8|Error|DownloadedEpisodesImportService|Import failed, path does not exist or is not accessible by Sonarr: /volume1/homes/admin/Download Station/Downloads/Billions.S04E06.WEB.H264-MEMENTO[eztv].mkv
Description of issue: I am able to have all of my shows found and downloaded. However none of the downloads are then post processed I.e. Renamed and moved to the appropriate folder for Plex.
This used to work before I moved Sonarr into Docker on the Synology.
I am a complete NOOB so please bear with me on this.
Make sure your user and group ids and directory/file permissions are correct. You should either have the same uid and rw permissions for the user, or have rw permissions for the group, and have the correct gid. check the parameters and users / groups identifiers section of the below link:
Make sure either:
a. your download client and sonarr see the same path to the completed downloads, or
b. you set up remote path mapping so that sonarr knows that when the download clients says /the/path/it/sees sonarr understands it means /the/path/sonnar/needs
Thank you for the detail. I have looked at the URL and must say am feeling a touch out of my depth. When I look at my environment variables I can see that the following:
PUID: 1024
PGID: 101
Are you suggesting that I change these to:
PUID = 1000
PGID = 1000
As for the paths I can see the following in Docker:
File/Folder = /homes/admin/Download Station/Downloads/
Mount Path = /downloads
Within the Synology NAS the path is: /volume1/homes/admin/Download Station/Downloads/
Additionally in Sonarr I already have port mapping as follows:
the remote path should take care of the mapping so its most likely the PUID or PGID could be wrong
SSH into your NAS and login as the user you want your sonarr container running as from the NAS’s point of view, then type in id, and the uid and gid values should be what you use
you can also just login as admin and type in id username to get the required values for that user
Thank you! I have connected via SSH and the admin account has the following details:
UID = 1024
GID = 100
I have updated the docker container environment with these. Sadly it is still throwing the same errors.
How do I check what user the sonar container actually runs as??? Would it be running as root?
[Error] DownloadedEpisodesImportService: Import failed, path does not exist or is not accessible by Sonarr: /volume1/homes/admin/Download Station/Downloads/The.Flash.2014.S05E19.HDTV.x264-LucidTV[eztv].mkv
looks like something is not correct with your remote path mapping.
So your download client is reporting /volume1/homes/admin/Download Station/Downloads but sonarr is not using the remote path mapping you created, otherwise it would read /downloads.
Can you doublecheck the Host field in the remote path mapping? This should be a perfect match for the Host field in the download client you configured. (all of this in sonarr)
Ah! rhom thank you!!! That has now removed the error and we have made progress.
I now am not getting errors but the downloaded files are not being moved into the relevant series folder despite media management being set. Any suggestions?
