Struggling with Permissions and Folder access

Help & Support
1

Sonarr version (exact version) : 4.0.10.2544

OS: Windows 10
Debug logs: PrivateBin
Description of issue:

Sonarr is not moving completed downloads and I can’t figure out why.

Sonarr is running as Tray (Not a service), in Windows 10. SabNzbd is my download client, running on the same machine.

Sab downloads to F:/, which is an SSD external drive. I want Sonarr to then move the downloads to network drive, which I have setup as \server\E\TV - not using a mapped drive.

I have, as far as I can tell, set the permissions on the F:/ drive so that everyone should have full read/write access.

Sabnzbd can download to this folder - and It can also move the completed download to \server\E\TV too, if I set this up in Sab under the categories section, but my understanding is it’s best to leave this blank and let Sonarr handle that.

If I run cmd dir \server\e\TV, I can see the folder and it’s contents.

I just cant figure out what is going wrong.

2

From a quick look at the logs it seems that you have your Root folder set to a mapped drive E:, which is what Sonarr is looking for but can’t find

[v4.0.10.2544] NzbDrone.Core.MediaFiles.EpisodeImport.RootFolderNotFoundException: Root folder 'E:\TV' was not found.

Correct that and see if it fixes things

3

That’s the problem, It should be found.

In my settings, under Media Management, I have one Path and it’s “\Server\e\TV”

This is correct and it’s live - I can add folders myself to this directory, and I can access it via CMD prompt, and Sab can move files here too. Sonarr does not seem to be able to access it - even though when I set it up, it shows me via the UI that the folder is there and lists all the subdirectories within my TV folder.