Strange Import Behaviour from NZBGet

Sonarr version (exact version): 2.0.0.4613
Mono version (if Sonarr is not running on Windows):
OS: Windows 10
((Debug logs)):
(Make sure debug logging is enabled in settings and post the full log to hastebin/pastebin/dropbox/google drive or something similar, do not post them directly here)
Description of issue:

Hi there,

Been using Sonarr for over a year now and it has been fantastic, thank you for the hard work!

Up until last week, things were working perfectly with Sonarr and NZBGet. However, as of late, Sonarr will send the nzb to NZBGet, but will not import upon completion. The even stranger part is that it will import if I go into System and restart Sonarr…so it imports upon first boot, but not when it’s running.

Any thoughts on what could be causing this strange behaviour? If it’s a permissions issue, I’d expect it never to import. If it can’t communicate with NZBGet, I would have expected it to be unable to send the nzb over for download.

Thanks!

Take a look at Activity: Queue in Sonarr and it will tell you why it hasn’t imported it (hover over the icon on the left), beyond that ((debug logs)) should show something.

Also check System: Tasks see when the Check For Finished Download task last ran.

Hi there, thanks for the quick reply!

So, for a file at 340am, the only thing Activity Queue shows is that it was retrieved from the indexer and sent to NZBGet, but no subsequent activity for import.

Going into the Log, NZBGet and DownloadService are present for the file, but nothing showing import for the file.

Curious part, looking into Tasks, “Check For Finished Download” has an interval of 1 minute, but was only last execute 2 days ago…? Next execution is listed as “now”, but the arrows keep spinning non-stop.

Looks like the task hung and isn’t executing, restarting Sonarr will clear that, without seeing ((debug logs)) (maybe even ((trace logs))) from when it last ran I can’t say why it stopped running, but restarting will fix it up.

Thanks! Yes, restarting does force the check for finished download to scan and import. However, the service then doesn’t continue to run until the next restart.

Unfortunately, I didn’t have the correct logging level set before for those resets. So I’ll have the right level set today, reset, and then submit the debug log.

How do I get a new trace log generated? I noticed under files that the last one that was created is 6 months old.

The links in my last reply tell you where to enable them and you can get them in the UI or in the logs folder.

Whoops, sorry, should have read closer. Here’s the links:

Debug.0: https://drive.google.com/open?id=0B90FptCkI_fFMC1zZmdyYVBCME0
Debug: https://drive.google.com/open?id=0B90FptCkI_fFeklxSnIyWTJCbWc
Trace: https://drive.google.com/open?id=0B90FptCkI_fFc1praE04dVQ0bG8

Thanks for any help!

17-3-5 16:36:22.6|Debug|VideoFileInfoReader|Getting media info from G:\Temp\Extracted\Recent TV\Vixen.S02.720p.CWSeed.WEBRip.x264.AAC-BMF\[469c8a4e5f]_[newzNZB]_Vixen.S02E04.Episode.4.720p.CWSeed.WEBRip.x264.AAC-BMF.mkv

My educated guess is that file is causing media info to fail and the background task never completes causing other items to never import.

I’d start with moving that file elsewhere, restarting Sonarr and then seeing if it completes, if not please post another log file and I’ll take a look.

Thanks for the tip! I deleted this from the history in NZBGet, deleted the folder and file, and restarted; importing seems to be back to normal for the last day or so!

Appreciate the help…thanks again!

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