Sonarr version (exact version): 220.127.116.1149
Mono version (if Sonarr is not running on Windows): 4.6.2
OS: Synology DSM 6.1.3-15152 Update 8
DetectSample Failed to get runtime from the file, make sure mediainfo is available 14:50
VideoFileInfoReader Unable to parse media info from file: /volume1/Download/Compleet/Sonarr/The.Big.Bang.Theory.S11E05.The.Collaboration.Contamination.1080p.AMZN.WEB-DL.DD.5.1.H.264-QOQ English/989b5f4b025642e9a41619a1695166b6.mkv: Access to the path “/volume1/Download/Compleet/Sonarr/The.Big.Bang.Theory.S11E05.The.Collaboration.Contamination.1080p.AMZN.WEB-DL.DD.5.1.H.264-QOQ English/989b5f4b025642e9a41619a1695166b6.mkv” is denied.
There is access to this folder by the way.
(Make sure debug logging is enabled in settings and post the full log to hastebin/pastebin/dropbox/google drive or something similar, do not post them directly here)_
Description of issue:
After a file is downloaded by NZBGET, iyt is not picked up by Sonarr. In Sonarr Activity under Queue there is an orange symbol and when hovering over it: “Unable to determine if file is a sample file”. Sonarr does nothing with this file : no rename and no import to the series folder. It does not happen with all files but I see this sometimes happen. When I download the nzb file directly in Newsleecher, it downloads and unpacks and the video file is not corrupt. But somehow Sonarr has a problem with some files and then does not Rename and import.