Sonarr saying "Unknown Series" for known series

Sonarr version (exact version): 3.0.3.652
OS: Windows 10

I was manually importing a file called “Gruen - 11x06 - Episode 6.mp4”, which is an exact match for the series and episode titles as shown in Sonarr. But Sonarr was unable to automatically match it, showing an “Unknown Series” error. Manually selecting the series name caused it to match as season 4 episode 6, so I had to select season 11 manually, which cleared the episode number so I also had to select that manually.

What is wrong with the filename? I can’t see any reason why that wouldn’t correctly match the series “Gruen”, or the correct season.

What do the debug logs say when Sonarr is processing it?

Unfortunately I didn’t have debug logging enabled when it happened. I have since tried to reproduce the issue but it seems that after the first time, something has jogged Sonarr into recognising the series automatically on subsequent attempts. If it happens again with a future episode, I’ll try to remember not to manually enter the details straight away but to enable debug logging and try again.

OK, here’s another one:

19-11-6 17:04:01.1|Debug|Parser|Parsing string 'Incoming'
19-11-6 17:04:01.1|Debug|Parser|Unable to parse Incoming
19-11-6 17:04:01.1|Debug|DiskScanService|Scanning 'D:\Downloads\Incoming\' for video files
19-11-6 17:04:01.1|Debug|DiskScanService|1 video files were found in D:\Downloads\Incoming\
19-11-6 17:04:01.1|Debug|Parser|Parsing string 'Live at the Apollo - 15x1 - Episode 1.mp4'
19-11-6 17:04:01.1|Debug|Parser|Episode Parsed. Live at the Apollo - 15x1 - 001 
19-11-6 17:04:01.1|Debug|Parser|Language parsed: English
19-11-6 17:04:01.1|Debug|QualityParser|Trying to parse quality for Live at the Apollo - 15x1 - Episode 1.mp4
19-11-6 17:04:01.1|Debug|Parser|Quality parsed: SDTV v1
19-11-6 17:04:01.1|Debug|Parser|Release Group parsed: 
19-11-6 17:04:01.1|Debug|Parser|Parsing string 'Live at the Apollo - 15x1 - Episode 1.mp4'
19-11-6 17:04:01.2|Debug|Parser|Episode Parsed. Live at the Apollo - 15x1 - 001 
19-11-6 17:04:01.2|Debug|Parser|Language parsed: English
19-11-6 17:04:01.2|Debug|QualityParser|Trying to parse quality for Live at the Apollo - 15x1 - Episode 1.mp4
19-11-6 17:04:01.2|Debug|Parser|Quality parsed: SDTV v1
19-11-6 17:04:01.2|Debug|Parser|Release Group parsed: 
19-11-6 17:04:01.2|Debug|Parser|Parsing string 'Live at the Apollo - 15x1 - Episode 1.mp4'
19-11-6 17:04:01.2|Debug|Parser|Episode Parsed. Live at the Apollo - 15x1 - 001 
19-11-6 17:04:01.2|Debug|Parser|Language parsed: English
19-11-6 17:04:01.2|Debug|QualityParser|Trying to parse quality for Live at the Apollo - 15x1 - Episode 1.mp4
19-11-6 17:04:01.2|Debug|Parser|Quality parsed: SDTV v1
19-11-6 17:04:01.2|Debug|Parser|Release Group parsed: 
19-11-6 17:04:01.2|Debug|QualityParser|Trying to parse quality for D:\Downloads\Incoming\Live at the Apollo - 15x1 - Episode 1.mp4
19-11-6 17:04:01.2|Debug|Api|[GET] /api/v3/manualimport?folder=D%3A%5CDownloads%5CIncoming%5C&filterExistingFiles=true: 200.OK (58 ms)

This is the section of the debug log from when I clicked “Interactive Import” to when it had failed to identify the series. As you can see, the filename is “Live at the Apollo - 15x1 - Episode 1.mp4”. The series name in Sonarr is “Live at the Apollo” - an exact match - and episode 15x1 is included in Sonarr’s database, so it should have been able to match it automatically.

Incidentally, on a related point, I’ve never been able to get “Quick Import” to work even when “Interactive Import” correctly identifies the files.

It looks like it’s parsing Live at the Apollo - 15x1 as the title and treating it as absolute episode number 1; it shouldn’t be a huge issue to fix though.

So if I understand you correctly, the problem is caused by the episode title containing the word “Episode”?

Partially that, and partially because the file name has 15x1 instead of 15x01.

OK, thanks. I’ll look into the options in the downloaders I’m using to see if they can be set to pad the numbers to 2 digits.

Don’t have your download client rename anything, Sonarr will handle that.

There are some shows that I download manually, direct from the broadcasters’ websites or from elsewhere, because it’s faster than waiting for a torrent to turn up. So I have to import them manually. If they’re already named so that Sonarr recognises them, it just makes the process a bit easier.

[Edit] Thanks, it was a really easy tweak to the get_iplayer and youtube-dl parameters, and padding the episode numbers to 2 digits has worked perfectly.

1 Like