Sonarr random hanging without error message

[brimur]

Version: 2.0.0.4645
Mono Version: 4.2.3
OS: Ubuntu 16.04

In the past few days I started using rclone mount with my Google Drive and since then I have had to restart Sonarr every few hours. I turned on debug and trace but there are no issues reported as far as I can see. I have 4 other programs that directly access my Google Drive in the same way Sonarr does and Sonarr is the only program that freezes and nothing can restore it except a reboot. I tried “service sonarr restart” which does seem to try to restart but then sonarr goes into a continuous restart loop complaining (according to server sonarr status) that the port is in use. If I kill -9 the pid it still lingers as a ghost process with the port open so I cannot see a way to recover gracefully and a reboot of the entire server is getting to be frustrating. After Sonarr hangs I am still able to access my Google Drive via other programs that use it and by copying a file from/to the Google Drive from the command line.

Below is the tail of the logs after Sonarr stopped responding…

root@Box:/opt/downloads# tail /root/.config/NzbDrone/logs/sonarr.debug.txt
17-4-5 14:26:35.1|Debug|Parser|Parsing string 'Bull.2016.S01E04.720p.HDTV.X264-DIMENSION[ettv]'
17-4-5 14:26:35.1|Debug|Parser|Episode Parsed. Bull 2016 - S01E04
17-4-5 14:26:35.1|Debug|Parser|Language parsed: English
17-4-5 14:26:35.1|Debug|QualityParser|Trying to parse quality for Bull.2016.S01E04.720p.HDTV.X264-DIMENSION[ettv]
17-4-5 14:26:35.1|Debug|Parser|Quality parsed: HDTV-720p v1
17-4-5 14:26:35.1|Debug|Parser|Release Group parsed: DIMENSION
17-4-5 14:26:35.2|Debug|EpisodeFileMovingService|Moving episode file: /opt/downloads/completed/Bull.2016.S01E04.720p.HDTV.X264-DIMENSION[ettv]/Bull.2016.S01E04.720p.HDTV.X264-DIMENSION[ettv].mkv to /home/vps/Media/TV/Bull (2016)/Season 1/Bull (2016) - 1x04 - Callisto.mkv
17-4-5 14:26:35.2|Debug|DiskTransferService|Move [/opt/downloads/completed/Bull.2016.S01E04.720p.HDTV.X264-DIMENSION[ettv]/Bull.2016.S01E04.720p.HDTV.X264-DIMENSION[ettv].mkv] > [/home/vps/Media/TV/Bull (2016)/Season 1/Bull (2016) - 1x04 - Callisto.mkv]
17-4-5 14:26:40.7|Debug|DiskScanService|Scanning '/opt/downloads/import/' for video files
17-4-5 14:26:40.7|Debug|DiskScanService|0 video files were found in /opt/downloads/import/
root@Box:/opt/downloads# tail /root/.config/NzbDrone/logs/sonarr.trace.txt
17-4-5 14:26:40.7|Trace|EventAggregator|CommandExecutedEvent <- TaskModule
17-4-5 14:26:40.7|Trace|CommandExecutor|DownloadedEpisodesScanCommand <- DownloadedEpisodesCommandService [00:00:00.0050020]
17-4-5 14:27:10.7|Trace|Scheduler|Pending Tasks: 0
17-4-5 14:27:40.7|Trace|Scheduler|Pending Tasks: 3
17-4-5 14:27:40.7|Trace|CommandQueueManager|Publishing CheckForFinishedDownload
17-4-5 14:27:40.7|Trace|CommandQueueManager|Checking if command is queued or started: CheckForFinishedDownload
17-4-5 14:27:40.7|Trace|CommandQueueManager|Command is already in progress: CheckForFinishedDownload
17-4-5 14:27:40.7|Trace|CommandQueueManager|Publishing MessagingCleanup
17-4-5 14:27:40.7|Trace|CommandQueueManager|Checking if command is queued or started: MessagingCleanup
17-4-5 14:27:40.7|Trace|CommandQueueManager|Inserting new command: MessagingCleanup

[markus101]

We need some more information:

Sonarr version (exact version):
Mono version (if Sonarr is not running on Windows):
OS:
((Debug logs)):
(Make sure debug logging is enabled in settings and post the full log to hastebin/pastebin/dropbox/google drive or something similar, do not post them directly here)

For the logs, we’ll need them leading up to it not responding to see what else Sonarr was processing at that time.

Capturing the standard out/standard error of the mono process may also show something, especially if mono is dying and Sonarr can’t log anything because it’s taken down with mono.

[brimur]

Sorry, how do I attach logs? When I click upload it says only pictures allowed ( jpg gif etc)

I was able to add Sonarr.txt https://pastebin.com/G7cQTNAm

I have a Sonarr debug and trace files also but Pastebin is complaining they are too big.

[markus101]

Plenty of options on where to upload them (some mentioned in my last reply):

Make sure debug logging is enabled in settings and post the full log to hastebin/pastebin/dropbox/google drive or something similar, do not post them directly here

We’ll need the logs leading up to the crash (grabbing them before restarting will ensure they aren’t filled up with details that won’t help), we’ll also need the other information.

[brimur]

@markus101

hastebin

Thanks, used hastebin… Sonarr Debug here https://hastebin.com/ugupepohuk.rb

Example of hang issue at 17:27 and I rebooted the server at 17:42

[brimur]

Just wanted to add that I saw this on the console also while the issue occurred. Seems to be a mono issue. I have updated the the sonarr,service file to debug mono also

Also to note, if I do a “service sonarr stop”, then change the port number in config.xml I can restart sonarr