Sonarr on Synology. Not able to launch

Help & Support
1

Sonarr version (exact version): 20190320-15
Mono version (if Sonarr is not running on Windows): 5.8.0.108-11
OS: Synology
Debug logs:
Description of issue:

I just installed Sonarr On my synology nas from the Synocommunity package.
It installed Mono in the same time. And when I click on Sonarr from the package center once installed.
a web browser opens with www.mydnsname.com/8989 . and the page does not opens.

Anybody can help me out? Which step is missing?

2

We’re going to need to see logs, preferably debug logs to help in any meaningful way.

3

Thank you @markus101 . Do you happen to know how can I go to this file on Synology

/usr/local/nzbdrone/var/.config/NzbDrone

/volume1/@appstore/nzbdrone/var/.config/NzbDrone

I dont really now how to access those file as I only see home and homes.

4

I’m not sure what the best way to view those files are.

5

you need to enable SSH (secure shell), then use something like putty to ssh into the nas (or an SSH based file browser).

open control panel and scroll and the way to the bottom to Terminal & SNMP
enable SSH on whichever port you want, default is 22
you should then be able to connect via SSH

6

Thanks @rhom !

@markus101 I dont see any file called sonarr.debug.txt . this are the file that I see on the path that you mentioned above.
config.xml logs.db logs.db-wal nzbdrone.db-shm nzbdrone.pid
logs logs.db-shm nzbdrone.db nzbdrone.db-wal

In the logs folder there is only 1 file called ‘sonarr.txt’ . Is that file? is so, Could you please let me know how to open that file on terminal I tried to navigate to the folder and then type open sonarr.txt but getting ‘-sh: open: command not found’

/usr/local/nzbdrone/var/.config/NzbDrone/logs $ open sonarr.txt

-sh: open: command not found

7

if youve never changed the logging level then there wouldnt be a trace file in there.

you need to set the trace level in sonarr to debug, then do whatever is going weird, then put the trace level back to normal, then look at the debug log

for the syno nas you’d want cat sonarr.txt to list the contents of the file

you could also use vi sonarr.txt - its an editor, so just make sure you google the vi commands so you can get out of it

1 Like
8

thank you I did cat sonarr.txt and here are the result:
I think this is the interesting part of the log…

19-10-19 00:12:12.5|Info|RssSyncService|Starting RSS Sync
19-10-19 00:12:12.5|Warn|FetchAndParseRssService|No available indexers. check your configuration.
19-10-19 00:12:12.5|Info|DownloadDecisionMaker|No results found
19-10-19 00:12:12.5|Info|RssSyncService|RSS Sync Completed. Reports found: 0, Reports grabbed: 0```
9

I’ve ran into the same issue. I did find on the github page that Mono is required so I went ahead and installed that but still no luck. Here is what I’m seeing in my logs.

19-10-20 05:49:46.3|Info|Bootstrap|Starting Sonarr - /opt/NzbDrone/NzbDrone.exe - Version 2.0.0.5338
19-10-20 05:49:47.4|Info|AppFolderInfo|Data directory is being overridden to [/config]
19-10-20 05:49:47.7|Info|Router|Application mode: Interactive
19-10-20 05:49:48.1|Info|MigrationLogger|*** Migrating data source=/config/nzbdrone.db;cache size=-10000;datetimekind=Utc;journal mode=Wal;pooling=True;version=3 ***
19-10-20 05:49:49.1|Info|MigrationLogger|*** Migrating data source=/config/logs.db;cache size=-10000;datetimekind=Utc;journal mode=Wal;pooling=True;version=3 ***
19-10-20 05:49:49.4|Info|OwinHostController|Listening on the following URLs:
19-10-20 05:49:49.4|Info|OwinHostController|  http://*:8989/
19-10-20 05:49:49.7|Info|NancyBootstrapper|Starting Web Server
19-10-20 05:50:22.5|Info|RssSyncService|Starting RSS Sync
19-10-20 05:50:22.5|Warn|FetchAndParseRssService|No available indexers. check your configuration.
19-10-20 05:50:22.5|Info|DownloadDecisionMaker|No results found
19-10-20 05:50:22.5|Info|RssSyncService|RSS Sync Completed. Reports found: 0, Reports grabbed: 0

I’m running the latest docker image from LinuxServer.

10

so, a possibly stupid question - have you setup any indexers, and did you tick the RSS box for it/them?

just that the last update was you couldnt get the GUI to load so…

11

@rhom Your question is not stupid but maybe my reply will be.
I did not setup anything as I dont have any sonnar interface accessible. How I need to set this up is there any documentation? The only thing I did is to install Sonarr app on my Synology NAS and it install Mono at the same time. Then I click on Sonarr icon and it launch my dns domain with 8989 port and it fails.

Not sure how to setup indexer etc…since Sonarr app does not even open. Maybe I have to authorize those port somewhere in my Synology NAS?

12

in that case those logs are normal, you have no indexers setup yet so its complaining about that.

fails how?

try putting in http://10.0.0.1:8989 (replace 10.0.0.1 with the ip address of your nas) and see what happens

13

Hi @rhom i am getting the same when I put my IP or DNS

/ipadress OR DNS/ does not authorize the connection. Do you know where I need to authorize that connection?

14

could you paste the full error text you are getting? or a screenshot, or link to one?

15

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