Sonarr is not moving tv show

Help & Support
#1

can someone help with this issue all of a sudden sonar quit moving my shows. Here are the logs for one of the shows. Thanks

Details
Message
Couldn’t import episode /downloads/completed/Incorporated.S01E05.720p.HDTV.x264-FLEET/Incorporated.S01E05.720p.HDTV.x264-FLEET.mkv: Access to the path is denied.

Exception
System.UnauthorizedAccessException: Access to the path is denied.
at System.IO.File.Move (System.String sourceFileName, System.String destFileName) <0x7f27d955a5c0 + 0x002f0> in :0
at NzbDrone.Common.Disk.DiskProviderBase.MoveFile (System.String source, System.String destination, Boolean overwrite) [0x000e3] in M:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Common\Disk\DiskProviderBase.cs:209
at NzbDrone.Common.Disk.DiskTransferService.TryMoveFileTransactional (System.String sourcePath, System.String targetPath, Int64 originalSize, DiskTransferVerificationMode verificationMode) [0x0008f] in M:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Common\Disk\DiskTransferService.cs:479
at NzbDrone.Common.Disk.DiskTransferService.TransferFile (System.String sourcePath, System.String targetPath, TransferMode mode, Boolean overwrite, DiskTransferVerificationMode verificationMode) [0x003c2] in M:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Common\Disk\DiskTransferService.cs:301
at NzbDrone.Common.Disk.DiskTransferService.TransferFile (System.String sourcePath, System.String targetPath, TransferMode mode, Boolean overwrite, Boolean verified) [0x0000e] in M:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Common\Disk\DiskTransferService.cs:185
at NzbDrone.Core.MediaFiles.EpisodeFileMovingService.TransferFile (NzbDrone.Core.MediaFiles.EpisodeFile episodeFile, NzbDrone.Core.Tv.Series series, System.Collections.Generic.List1 episodes, System.String destinationFilePath, TransferMode mode) [0x0012c] in M:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Core\MediaFiles\EpisodeFileMovingService.cs:118 at NzbDrone.Core.MediaFiles.EpisodeFileMovingService.MoveEpisodeFile (NzbDrone.Core.MediaFiles.EpisodeFile episodeFile, NzbDrone.Core.Parser.Model.LocalEpisode localEpisode) [0x0005e] in M:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Core\MediaFiles\EpisodeFileMovingService.cs:80 at NzbDrone.Core.MediaFiles.UpgradeMediaFileService.UpgradeEpisodeFile (NzbDrone.Core.MediaFiles.EpisodeFile episodeFile, NzbDrone.Core.Parser.Model.LocalEpisode localEpisode, Boolean copyOnly) [0x00113] in M:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Core\MediaFiles\UpgradeMediaFileService.cs:64 at NzbDrone.Core.MediaFiles.EpisodeImport.ImportApprovedEpisodes.Import (System.Collections.Generic.List1 decisions, Boolean newDownload, NzbDrone.Core.Download.DownloadClientItem downloadClientItem, ImportMode importMode) [0x00274] in M:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Core\MediaFiles\EpisodeImport\ImportApprovedEpisodes.cs:107

#2

Looks like permissions. Either Sonarr doesn’t have access to the source or the destination, ((debug logs)) will show both paths.

#3

not sure how to debug logs but this happened in just a couple of days was working fine then start with the errors thanks for the reply

#4

There is a wiki entry for that here: https://github.com/Sonarr/Sonarr/wiki/Log-Files

#5

I’ve got a similar problem. I’ve tried re-installing Sonarr and sabnzbd, and still have problems.

I’ve set the permissions to 777, chown to media (the user that sabnzbd downloads to), and checked the group, everything looks good, but when I try to download and import I get the following (debug level set)

Couldn’t import episode /media/tv/Colony.S02E02.1080p.WEB-DL.DD5.1.H264-RARBG-Obfuscated/c85aec048fc24e7ca907d161f694717b.mkv: Access to the path is denied.

System.UnauthorizedAccessException: Access to the path is denied.
at System.IO.File.Move (System.String sourceFileName, System.String destFileName) [0x00000] in :0
at NzbDrone.Common.Disk.DiskProviderBase.MoveFile (System.String source, System.String destination, Boolean overwrite) [0x00000] in :0
at NzbDrone.Common.Disk.DiskTransferService.TryMoveFileTransactional (System.String sourcePath, System.String targetPath, Int64 originalSize) [0x00000] in :0
at NzbDrone.Common.Disk.DiskTransferService.TransferFile (System.String sourcePath, System.String targetPath, TransferMode mode, Boolean overwrite, Boolean verified) [0x00000] in :0
at NzbDrone.Core.MediaFiles.EpisodeFileMovingService.TransferFile (NzbDrone.Core.MediaFiles.EpisodeFile episodeFile, NzbDrone.Core.Tv.Series series, System.Collections.Generic.List1 episodes, System.String destinationFilePath, TransferMode mode) [0x00000] in <filename unknown>:0 at NzbDrone.Core.MediaFiles.EpisodeFileMovingService.MoveEpisodeFile (NzbDrone.Core.MediaFiles.EpisodeFile episodeFile, NzbDrone.Core.Parser.Model.LocalEpisode localEpisode) [0x00000] in <filename unknown>:0 at NzbDrone.Core.MediaFiles.UpgradeMediaFileService.UpgradeEpisodeFile (NzbDrone.Core.MediaFiles.EpisodeFile episodeFile, NzbDrone.Core.Parser.Model.LocalEpisode localEpisode, Boolean copyOnly) [0x00000] in <filename unknown>:0 at NzbDrone.Core.MediaFiles.EpisodeImport.ImportApprovedEpisodes.Import (System.Collections.Generic.List1 decisions, Boolean newDownload, NzbDrone.Core.Download.DownloadClientItem downloadClientItem) [0x00000] in :0

Couldn’t add report to download queue. Colony.S02E02.1080p.WEB-DL.DD5.1.H264-RARBG-BUYMORE: Error response received from SABnzbd:
NzbDrone.Core.Download.Clients.DownloadClientException: Error response received from SABnzbd:
at NzbDrone.Core.Download.Clients.Sabnzbd.SabnzbdProxy.CheckForError (IRestResponse response) [0x00000] in :0
at NzbDrone.Core.Download.Clients.Sabnzbd.SabnzbdProxy.ProcessRequest (IRestRequest restRequest, System.String action, NzbDrone.Core.Download.Clients.Sabnzbd.SabnzbdSettings settings) [0x00000] in :0
at NzbDrone.Core.Download.Clients.Sabnzbd.SabnzbdProxy.DownloadNzb (System.Byte[] nzbData, System.String filename, System.String category, Int32 priority, NzbDrone.Core.Download.Clients.Sabnzbd.SabnzbdSettings settings) [0x00000] in :0
at NzbDrone.Core.Download.Clients.Sabnzbd.Sabnzbd.AddFromNzbFile (NzbDrone.Core.Parser.Model.RemoteEpisode remoteEpisode, System.String filename, System.Byte[] fileContent) [0x00000] in :0
at NzbDrone.Core.Download.UsenetClientBase1[NzbDrone.Core.Download.Clients.Sabnzbd.SabnzbdSettings].Download (NzbDrone.Core.Parser.Model.RemoteEpisode remoteEpisode) [0x00000] in <filename unknown>:0 at NzbDrone.Core.Download.DownloadService.DownloadReport (NzbDrone.Core.Parser.Model.RemoteEpisode remoteEpisode) [0x00000] in <filename unknown>:0 at NzbDrone.Core.Download.ProcessDownloadDecisions.ProcessDecisions (System.Collections.Generic.List1 decisions) [0x00000] in :0

Any help would be apprexciated, please be as detailed as possible - a little hand-holding helps.

#6

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