Sonarr is not downloading series posters

d2877834rt5 · February 3, 2015, 11:31pm

Sonarr is not downloading series posters, so all I see on the series lists are black rectangles with a watermark of the sonarr logo. This looks really ugly, sorry I checked my settings and there’s nothing apparently wrong. Am I missing something? Why isn’t sonarr downloading posters so it shows images on the list of shows?

markus101 · February 4, 2015, 2:21am

Please enable debug logging and pastebin the results of freshing a series.

Which version of Sonarr?
Which OS is Sonarr running on?

hbs · February 4, 2015, 6:02am

I am having the same issue, none of the series posters are being displayed, just the default sonarr gray poster with logo

http://pastebin.com/Wtx9hyC7

the images are in the folders and look fine, but will not display in the series list.

this is what it looks like http://i.imgur.com/CT3hewu.png

Version 2.0.0.2788
Mono Version 3.10.0 (tarball Mon Jan 26 02:53:37 UTC 2015)
Running on FreeNAS, Build: FreeNAS-9.3-STABLE-201501301837

markus101 · February 4, 2015, 6:21am

Thanks for the info, I was expecting an error in the logs to point out something, but nothing of value in there.

On System -> Info in the Sonarr UI there is an AppData path list there, could you go there and zip up a few of the folders under the MediaCover folder and send me a link to download the zip?

I want to see what images Sonarr has downloaded.

hbs · February 4, 2015, 6:31am

here you go

https://mega.co.nz/#!jNx1kYjB!Vjf0llYMQ6VM5dVK1RniUp_X5LBCBr5qwRtlEXdQ4Io

markus101 · February 4, 2015, 6:38am

Thanks!

I know what the issue is, I just need to coordinate with @Taloth to make sure we’re not duplicating work on this (he was looking at the same issue earlier).

I’ve added it to Trello so we can track is more easily, we’ll update there once its resolved: https://trello.com/c/8Ls8o7r8/939-0-byte-thumbnails-result-in-default-poster-being-used

hbs · February 4, 2015, 1:48pm

So are we waiting on an update to be pushed out before we see the fix then? From the looks of it, it appears the issue was addressed already?

markus101 · February 4, 2015, 2:56pm

Its fixed in develop, we’ll have a fix out for the master branch today though.

hbs · February 4, 2015, 3:42pm

Awesome, thank you very much. I just ran this is in the meantime to make it look better…

find /var/db/sonarr/ -type f -name “poster-250.jpg” | xargs rm -f

find /var/db/sonarr/ -type f -name “poster-180.jpg” | xargs rm -f

markus101 · February 4, 2015, 3:57pm

New build is out now.

hbs · February 4, 2015, 5:20pm

Thank you very much, it appears to be working good even after series update.

d2877834rt5 · February 5, 2015, 8:11pm

Even after the update my covers weren’t appearing so I just deleted all the folders inside /MediaCover/ and clicked the button to update all series after restarting the app and now the covers are showing up.

Thanks for fixing the issue, and by the way I am using the latest version (develop) on a QNAP NAS running Mono 3.10.

markus101 · February 5, 2015, 9:41pm

For other’s benefit, there was one more issue that prevented them from being cleaned up, which will be in the next release. The current workaround is to delete the MediaCovers folder and let Sonarr recreate them.