Sonarr error: Can't Process Tracked Download

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#1

Sonarr version (exact version): 2.0.0.5344
Mono version (if Sonarr is not running on Windows):
OS: Windows 10

Couldn’t process tracked download Legacies.S02E14.1080p.WEB.H264-XLF[TGx]: An unexpected network error occurred.

System.IO.IOException: An unexpected network error occurred.

   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
   at System.IO.FileSystemEnumerableIterator`1.CommonInit()
   at System.IO.FileSystemEnumerableIterator`1..ctor(String path, String originalUserPath, String searchPattern, SearchOption searchOption, SearchResultHandler`1 resultHandler, Boolean checkHost)
   at System.IO.Directory.GetFiles(String path, String searchPattern, SearchOption searchOption)
   at NzbDrone.Common.Disk.DiskProviderBase.GetFiles(String path, SearchOption searchOption) in C:\BuildAgent\work\5d7581516c0ee5b3\src\NzbDrone.Common\Disk\DiskProviderBase.cs:line 154
   at NzbDrone.Core.MediaFiles.DiskScanService.GetVideoFiles(String path, Boolean allDirectories) in C:\BuildAgent\work\5d7581516c0ee5b3\src\NzbDrone.Core\MediaFiles\DiskScanService.cs:line 139
   at NzbDrone.Core.MediaFiles.DownloadedEpisodesImportService.ProcessFolder(DirectoryInfo directoryInfo, ImportMode importMode, Series series, DownloadClientItem downloadClientItem) in C:\BuildAgent\work\5d7581516c0ee5b3\src\NzbDrone.Core\MediaFiles\DownloadedEpisodesImportService.cs:line 160
   at NzbDrone.Core.MediaFiles.DownloadedEpisodesImportService.ProcessPath(String path, ImportMode importMode, Series series, DownloadClientItem downloadClientItem) in C:\BuildAgent\work\5d7581516c0ee5b3\src\NzbDrone.Core\MediaFiles\DownloadedEpisodesImportService.cs:line 83
   at NzbDrone.Core.Download.CompletedDownloadService.Import(TrackedDownload trackedDownload) in C:\BuildAgent\work\5d7581516c0ee5b3\src\NzbDrone.Core\Download\CompletedDownloadService.cs:line 114
   at NzbDrone.Core.Download.CompletedDownloadService.Process(TrackedDownload trackedDownload, Boolean ignoreWarnings) in C:\BuildAgent\work\5d7581516c0ee5b3\src\NzbDrone.Core\Download\CompletedDownloadService.cs:line 108
   at NzbDrone.Core.Download.TrackedDownloads.DownloadMonitoringService.ProcessClientItems(IDownloadClient downloadClient, DownloadClientItem downloadItem) in C:\BuildAgent\work\5d7581516c0ee5b3\src\NzbDrone.Core\Download\TrackedDownloads\DownloadMonitoringService.cs:line 134

I keep getting the error above when the download completes and it tries to import the files. Sonarr is configured identically to Radarr and i don’t have any issues there. I’ve restarted Sonarr services and still nothing, have even tried two different download clients.

Am i missing something simple?

#2

Are the completed downloads on a network share or mapped network drive? If so, see the FAQ for workarounds. If not, please upload the full debug log and link it here.

#3

Yes completed downloads are on a network share. I can’t see anything in FAQ that has anything to do with this error?

#4

Not the error specifically, but network shares in general.

#5

I had another look and can’t see anything regarding network shares but I’ve had this working for almost a year now and it’s just stopped.

The folder has correct permissions and successfully moves from incomplete to complete upon finishing but then sonarr loses the link to the download.

#6

Windows services can work with mapped network drives and then suddenly stop because they aren’t really supported, UNC paths could also run into issues depending on the user running Sonarr.

#7

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