Sonarr doesn't start anymore on my Synology

Help & Support
#1

Sonarr version: 20150731-8
Mono version: 4.2.2.30-7
OS: Synology DSM 6.0.2-8451
((Debug logs)):
Description of issue:

Hi guys! Until yesterday everything was working properly, but now Sonarr (and Jackett) doesn’t start anymore from my Synology DS213j.
When I try to launch Sonarr by clicking on its icon, a “failed connection” page appears.
If I try to launch it “manually” from the Package Center, Sonarr try to start itself, but then “stopped” appears under “status”.
Same thing with Jackett.
Last night I updated Mono, so I imagine that this is the problem.
How can I solve?
I already tried to uninstall/reinstall everything.

Thanks!

#2

Check the ((log files)) to see if Sonarr is even being started or the issue is with mono. You could also try starting mono through the terminal (mono --version) to see if it is working properly and then starting Sonarr via the terminal to see if that works and its a package issue.

Have you recently updated to DSM 6.0? I know 6.0 had a number of issues with Sonarr originally (some workarounds on the forums).

#3

Thanks for your help markus, but unfortunately I don’t know how to do this…
I enabled SSH, then I launched putty and the terminal opened. I wrote cd /usr/local/nzbdrone/var/.config/NzbDrone as your link says, but what should I do to download the log files?

I also tried to write start mono --4.2.2.30-7 , but nothing happens.

I haven’t updated to DSM 6.0 recently.

I’m sorry, I’m not practical about linux commands…

#4

SCP should work for downloading them. On Windows WinSCP is what I use.

Where did you get that command from? That doesn’t look like anything you’d ever need to run. Does mono --version work?

#5

WinSCP works! Thanks! Unfortunately this is the useless install.log…

|| Installing package version="20150731-8" - Wed Aug 31 00:21:54 CEST 2016 ||
|| Package Install Completed - Wed Aug 31 00:22:10 CEST 2016 ||

I tried mono --4.2.2.30-7 because I thought I should replace “version” with my mono version :smiley:
Anyway, now I wrote mono --version as you said on putty, but this is the result:

admin@NAS:~$ mono --version -sh: mono: command not found

#6

It’s possible the synology mono version needs to be executed differently, but that would have probably caused issues with the updater so I’m not 100% sure it does. Sounds like an issue with mono, though it does say it installed properly, I don’t know enough about synology to troubleshoot that further.

#7

Thanks anyway for your help :slight_smile:
I also tried this, but it doesn’t let me edit the file (permissions problem).

#8

Solved following the guide posted above :slight_smile:
I wasn’t unable to edit the file because I needed root privileges and, in order to do this, I had to type sudo -i .

Now it works :slight_smile:

#9

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