Sonarr doesn't import unpacked video file from download directory

Help & Support
1

Hi Team.
I am fresh off the boat regarding sonarr, but absolutely loving it.

Unfortunately I am struggling with releases that are downloaded as archives. Regardless of whether I manually unpack using 7zip or I autounpack via Unpackerr, sonarr won’t import the file. According to logs there are 0 video files. The file extension is mkv.

I am grateful for any help.

Sonarr version: 4.0.8.1874
OS: Win Svr 2022

2024-08-03 15:59:47.8|Debug|DownloadedEpisodesImportService|Processing path: E:\New Downloads\tv-sonarr\Blackadder.S03E04.1080p.BluRay.x264-STORiES
2024-08-03 15:59:47.8|Debug|Parser|Parsing string ‘Blackadder.S03E04.1080p.BluRay.x264-STORiES’
2024-08-03 15:59:47.8|Debug|Parser|Episode Parsed. Blackadder - S03E04
2024-08-03 15:59:47.8|Debug|Parser|Languages parsed: Unknown
2024-08-03 15:59:47.8|Debug|QualityParser|Trying to parse quality for ‘Blackadder.S03E04.1080p.BluRay.x264-STORiES’
2024-08-03 15:59:47.8|Debug|Parser|Quality parsed: Bluray-1080p v1
2024-08-03 15:59:47.8|Debug|Parser|Release Group parsed: STORiES
2024-08-03 15:59:47.8|Debug|DiskScanService|Scanning ‘E:\New Downloads\tv-sonarr\Blackadder.S03E04.1080p.BluRay.x264-STORiES’ for video files
2024-08-03 15:59:47.8|Debug|DiskScanService|0 video files were found in E:\New Downloads\tv-sonarr\Blackadder.S03E04.1080p.BluRay.x264-STORiES
2024-08-03 15:59:47.8|Debug|ImportDecisionMaker|Analyzing 0/0 files.
2024-08-03 15:59:47.8|Debug|Parser|Parsing string ‘Blackadder.S03E04.1080p.BluRay.x264-STORiES’
2024-08-03 15:59:47.8|Debug|Parser|Episode Parsed. Blackadder - S03E04
2024-08-03 15:59:47.8|Debug|Parser|Languages parsed: Unknown
2024-08-03 15:59:47.8|Debug|QualityParser|Trying to parse quality for ‘Blackadder.S03E04.1080p.BluRay.x264-STORiES’
2024-08-03 15:59:47.8|Debug|Parser|Quality parsed: Bluray-1080p v1
2024-08-03 15:59:47.8|Debug|Parser|Release Group parsed: STORiES
2024-08-03 15:59:47.8|Debug|CompletedDownloadService|Not all episodes have been imported for the release ‘Blackadder.S03E04.1080p.BluRay.x264-STORiES’
2024-08-03 15:59:47.9|Debug|Api|[GET] /api/v3/command: 200.OK (1 ms)
2024-08-03 15:59:48.0|Debug|Api|[GET] /api/v3/command: 200.OK (1 ms)
2024-08-03 15:59:58.6|Debug|Api|[GET] /api/v3/log/file: 200.OK (3 ms)
2024-08-03 15:59:59.7|Debug|Api|[GET] /api/v3/log/file: 200.OK (3 ms)
2024-08-03 16:00:00.0|Debug|Api|[GET] /api/v3/queue?apikey=(removed)&includeEpisode=true: 200.OK (3 ms)
2024-08-03 16:00:01.6|Debug|Api|[GET] /api/v3/log/file: 200.OK (2 ms)

Capture

2

For now I have solved it manually going through the steps:

  1. copy extracted file into download directory
  2. refresh & scan
  3. Manage Episodes (Import)
  4. Rename and Organize
  5. remove tasks from Activity > Queue (do not block and ignore download client)

It would be interesting to know what would have caused the issue in the first place

3

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