Sonarr can't move certain downloads

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1

Sonarr version (exact version): 2.0.0.4146
Mono version (if Sonarr is not running on Windows): 4.2.1 (Debian 4.2.1.102+dfsg2-7ubuntu4)
OS: Ubuntu Server 16.04
((Debug logs)) (posted to hastebin or similar): http://hastebin.com/aludojolok.vhdl
Description of issue:
Hello,

I have an issue I can not quite pinpoint. I’m running Sonarr on Ubuntu Server, while my download client (Transmission) is running on my NAS. Files are also stored on my NAS. Sometimes Sonarr says it can’t access a downloaded file for importing and therefore it is not moved/renamed. The curious thing is that for some downloads it all works flawlessly, for others it gives an error.

I can access the files on my NAS from terminal on Ubuntu and access rights are also like they should be (I think):
drwxrwxrwx 2 systemd-resolve users 4096 Jun 14 08:53 .
drwxrwxrwx 3 systemd-resolve users 4096 Jun 13 15:47 …
-rwxrwxrwx 1 systemd-resolve users 1425555092 Jun 13 15:47 DC’s.Legends.of.Tomorrow.S01E16.Legendary.720p.WEB-DL.DD5.1.H.264-LoT.mkv

umask in transmission is set to 0

It’s not the ’ in the filename, because same issue with /volume1/Downloads/Complete/Sonarr/Person Of Interest S05E08 720p 5.1Ch Web-DL ReEnc DeeJayAhmed/Person.Of.Interest.S05E08.mkv
Example of a download that did move/rename correctly: /volume1/Downloads/Complete/Sonarr/The.Flash.2014.S02E23.PROPER.720p.WEB-DL.DD5.1.H264-RARBG/RARBG.com.mp4

Any ideas what’s going on here?
Can long file/folder names be an issue?

Thanks in advance for any assistance.

2

Is it always the same series?
Have you checked the destination path? The error mentions it can’t import the source file, but the destination can be the issue (unfortunately there is no way for Sonarr to know which one is the cause).

1 Like
3

Yes, problem solved!
The series that failed didn’t have the right permissions on their respective season folder.

Spent a while searching assuming the source was the problem, but didn’t look into the destination :slight_smile:

Thanks for the fast reply!

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4

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