[SOLVED] Not file found eligible for import - but can "Import Manually" from "Wanted"

Help & Support
1

Sonarr version: 2.0.0.5163
Mono version: 5.12.0.226
OS: Docker running on Linux Fedora 27
Docker Image: https://hub.docker.com/r/linuxserver/sonarr/
Debug logs:

Description of issue: Sonarr doesn’t automatically identify the video file (in the downloaded folder) once downloaded by deluge, but can from another menu: when importing (anything) from the download folder in the Wanted tab.

Here are the steps to reproduce this problem:

  • Snatch an episode in Sonarr GUI. Sonarr adds the download to Deluge. Deluge downloads the files and when done it places the downloaded folder in the /downloads location of Sonarr.
  • When sonarr sees the file is there it looks into the folder but doesn’t see anything "eligible"
    See screenshot: https://imgur.com/a/11i5bQZ

But there is a video file:

/downloads $ find .
.
./Stranger.Things.S02E09.iNTERNAL.720p.WEB.x264-STRiFE[rarbg]
./Stranger.Things.S02E09.iNTERNAL.720p.WEB.x264-STRiFE[rarbg]/RARBG.txt
./Stranger.Things.S02E09.iNTERNAL.720p.WEB.x264-STRiFE[rarbg]/stranger.things.s02e09.internal.720p.web.x264-strife.mkv
./Stranger.Things.S02E09.iNTERNAL.720p.WEB.x264-STRiFE[rarbg]/stranger.things.s02e09.internal.720p.web.x264-strife.nfo

However if I click on the Wanted tab and select Import Manually then Sonarr properly identifies the video file. See screenshot: https://imgur.com/a/lRY4eu9

Note 1: Deluge is set to move the files to /downloads when the download is completed and the seed ratio is reached. It does that nicely. Deluge is not configured to automatically remove the download from its list of downloads. Sonarr should do that after it imports the files.

Note 2: In Sonarr Settings > Download Client, I’ve set those entries to Yes:
Completed Download Handling > Enable = Yes
Completed Download Handling > Remove = Yes
Failed Download Handling > Redownload = Yes
Failed Download Handling > Remove = Yes

Thanks!

2

I have the same issue. Started about a month ago. Downloads fine, but have to manually every morning use “Wanted” to move files to destination folders.

1 Like
3

What does Sonarr show in Activity: Queue for those downloads? Hover over the icon on the left for any errors/warnings.

4

It shows the download as complete (downloaded) in the Activity tab > Queue sub-tab.

A yellow icon is shown on the left side. Hovering the mouse over this icon shows this message: https://imgur.com/a/11i5bQZ

On the right side the progress bar is gone and a black icon of a man silouhette is displayed. When I click this icon the import window is displayed but is empty (no file to be imported).

Thanks.

5

Which download client?

When you import is it from that exact path or a similar one (we’ve seen some issues with [rartv] vs [rarbg] at the end recently which breaks Vuze/bigly.

7

I use deluge, configured not to delete the torrent when the seeding ratio is reached, but it is configured to move it to sonarr folder. After the file is downloaded and moved to the sonar folder (/downloads with the docker version) sonarr doesn’t automatically import the episode.
But when I head to Wanted > Manual Import sonarr is able to see the episode and I can import it (manually)

Okay there is no issue, just a misconfiguration. Your question about the location made me thinking about what sonarr does when a download completes. I think it is looking in the folder of the download client and either import from there or move the files to its own downloads folder and then import.

So I modified the configuration and it works by doing this:

  • not moving the download in deluge (leave it in the /downloads folder)
  • providing sonarr the mapping of folders between the sonarr host and the deluge host.

Now files are automatically imported.

Thanks!

1 Like
8

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