Problem with nzb.su registering as indexer

Help & Support
1

Sonarr version (exact version): 2.0.0.5344
Mono version (if Sonarr is not running on Windows):
OS: WINDOS 10
Debug logs:
Description of issue: I had nzb.su as an indexer and it worked fine, and then a while ago it just stopped and i don’t know why and can’t seem to fix it: 1. [v2.0.0.5344] System.Net.WebException: The request was aborted: Could not create SSL/TLS secure channel.

https://pastebin.pl/view/2c189b0d

2

20-12-6 23:21:40.2|Warn|SecurityProtocolPolicy|Disabled Tls1.2 due to remote certificate error.

This is the issue, something (a download client or another indexer probably) is using a certificate incompatible with TLS 1.2 and it’s getting disabled. At the very least you need to enable ((debug logging)) to figure out what is failing, though you might as well enable ((trace logging)), restart Sonarr and look for that warning in the debug/trace logs then fix underlying issue.

3

Hi markus,

Thanks a lot. Enabled trace logging and the file is attached as i cant seem to identify the problem. If you can have a look i would really appreciate it.

https://pastebin.pl/view/828dc27b

BR.

4

It looks like the request to https://api.nzb.su/api?t=caps triggers that, this might be due to their Let’s Encrypt certificate which should be supported, but seems to throw something off. Your best bet would be to upgrade to the v3 beta where SSLv3 is not supported, thus TLS 1.2 cannot be supported.

5

Hmm i did upgrade it but it still the same problem. FYI i have the same issue also with Radarr so not sure what could be the problem and how to fix it.

Latest logs here: https://pastebin.pl/view/382b5b67

6

The only other thing I can think of is making sure Windows (and .net) are up to date, I’m not sure what else would prevent the SSL connection from being established in that way. I tested on my Windows 10 machine and it’s able to establish the connection.

7

Hi Markus,

Yes, yesterday i updated the .net and all other windows services and it seems to have fixed the problem.

Thanks a lot for all the support.

BR,
B

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8

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