Not starting up

Help & Support
1

Latest version, just downloaded
Big Sur 11.7.11

Worked fine yesterday, cannot find server today.

2

I’ve tried different browsers, connection times out.

3

Sounds like it’s not running at all, have you tried manually starting it up again? You’ll need to include all the information requested when you opened this thread for us to assist further.

4

I double click Sonarr in Applications or right click and select open, other than that, I do not know how to manually start it up. I apologize, but I do not know what other information to provide. I am using the latest version of firefox, I tried safari and chrome. I downloaded the latest version of Sonarr. I am on a late 2014 mini with 11.7.11 big sur installed.

1 Like
5

Sonarr version (exact version):
Mono version (if Sonarr is not running on Windows):
OS:
Debug logs:
Description of issue:

Additional Information:
HOW TO PROVIDE DEBUG LOGS

  • Read the Logging and Log Files wiki section before posting - Sonarr Troubleshooting | Servarr Wiki
  • Change the Log Level to Debug in Sonarr’s General settings and then recreate your issue/wait for it to reoccur
  • Post the full contents of the log file (not a line or two, or just the error from the Events table) to one of the sites recommended in the wiki
  • Do NOT use pastebin.com as their filters have a tendency to block the logs
  • Do NOT copy and paste logs here or provide download links to log files
  • Do NOT edit, trim, or reformat the logs
6

Sonarr version (exact version):Sonarr.main.4.0.19.2979.osx-x64-app
Mono version (if Sonarr is not running on Windows):don’t know what this is
OS:Big Sur 11.7.11
Debug logs:cannot access logs
Description of issue:Sonarr will not run. Using Firefox 152.0.4, and get this error “The connection has timed out. The server at localhost:8989 is taking too long to respond.” Same issue on Safari 14.1.3, cannot use Chrome.

7

You need to get the logs directly from the drive, the next entry in the FAQ discusses common locations, which is in Sonarr’s App Data folder.

8

Not sure if the same issue, but this happened to me as well.
From what I can see in the log, it’s a .net issue in the latest build.

The latest package for Docker on LSIO was shipping without terminfo. Looks to now be updated and it’s where it should be ( /usr/share/terminfo)

Fatal|Microsoft.AspNetCore.Hosting.Diagnostics|Application startup exception

System.InvalidOperationException: The terminfo database is invalid.

Possibly for OSX you need to also be getting the ncurses-base (or equivalent) dependency in the package ?

9

I can’t locate the logs. I have it running on my synology nas anyway.

10

In that case, glad you got it running somewhere, but you should figure out how to access the logs in the event the UI doesn’t load because you may need to some day.