Not sending shows to download

Sonarr version (exact version): 2.0.0.5163
Mono version (if Sonarr is not running on Windows):
OS: macOS High Sierra
Debug logs: I’m unable to post a log…it keeps saying that an add blocker might be blocking my API, but I have them all disabled and have never seen this before.
(Make sure debug logging is enabled in settings and post the full log to hastebin/pastebin/dropbox/google drive or something similar, do not post them directly here. Post in .txt not .doc, .rtf or some other formatted document)
Description of issue: Sonarr is not sending any files to download. I am having to manually start them from Dog. This started about a week ago. I have restarted multiple times. At a bit of a loss.

Hi,

Am having the same problem and my logs are showing syntax errors.

Unfortunately advice on thread XmlException Syntax Error doesn’t work for me on OpenMediaView but hopefully it helps you.

Log files are written to your appdata directory. You can confirm the exact location in System > Status, where you’ll also find the mono version.

Okay, I think you can view it here: https://drive.google.com/file/d/1DxCaxEQg2TxpJNipRBDtk2fpf_cvdw65/view?usp=sharing

I don’t know if this helps but when I click on an episode to DL in Sonarr it shows it is finding the show and processing the release, but then no NZB shows up in Sabnzbd.

I see quite a few of these in your log:

18-6-12 18:55:26.2|Warn|ProcessDownloadDecisions|Couldn't add report to download queue. Teen.Mom.2.S08E24.720p.web.x264-tbs

[v2.0.0.5163] System.Xml.XmlException: Syntax Error after '<!' characters. http://www.newzbin.com/DTD/nzb/nzb-1.1.dtd Line 2, position 4.
  at System.Xml.DTDReader.CompileDeclaration () [0x00237] in /private/tmp/source-mono-mac-4.0.0-bug-33585-hotfix/bockbuild-mono-4.0.0-branch/profiles/mono-mac-xamarin/build-root/mono-4.0.4/mcs/class/System.XML/System.Xml/DTDReader.cs:331 
  at System.Xml.DTDReader.ProcessDTDSubset () [0x000cf] in /private/tmp/source-mono-mac-4.0.0-bug-33585-hotfix/bockbuild-mono-4.0.0-branch/profiles/mono-mac-xamarin/build-root/mono-4.0.4/mcs/class/System.XML/System.Xml/DTDReader.cs:233 
  at System.Xml.DTDReader.GenerateDTDObjectModel () [0x0012f] in /private/tmp/source-mono-mac-4.0.0-bug-33585-hotfix/bockbuild-mono-4.0.0-branch/profiles/mono-mac-xamarin/build-root/mono-4.0.4/mcs/class/System.XML/System.Xml/DTDReader.cs:166 
  at Mono.Xml2.XmlTextReader.GenerateDTDObjectModel (System.String name, System.String publicId, System.String systemId, System.String internalSubset, Int32 intSubsetStartLine, Int32 intSubsetStartColumn) [0x000b8] in /private/tmp/source-mono-mac-4.0.0-bug-33585-hotfix/bockbuild-mono-4.0.0-branch/profiles/mono-mac-xamarin/build-root/mono-4.0.4/mcs/class/System.XML/System.Xml/XmlTextReader.cs:2441 
  at Mono.Xml2.XmlTextReader.ReadDoctypeDecl () [0x00116] in /private/tmp/source-mono-mac-4.0.0-bug-33585-hotfix/bockbuild-mono-4.0.0-branch/profiles/mono-mac-xamarin/build-root/mono-4.0.4/mcs/class/System.XML/System.Xml/XmlTextReader.cs:2396 
  at Mono.Xml2.XmlTextReader.ReadDeclaration () [0x00062] in /private/tmp/source-mono-mac-4.0.0-bug-33585-hotfix/bockbuild-mono-4.0.0-branch/profiles/mono-mac-xamarin/build-root/mono-4.0.4/mcs/class/System.XML/System.Xml/XmlTextReader.cs:2237 
  at Mono.Xml2.XmlTextReader.ReadContent () [0x00128] in /private/tmp/source-mono-mac-4.0.0-bug-33585-hotfix/bockbuild-mono-4.0.0-branch/profiles/mono-mac-xamarin/build-root/mono-4.0.4/mcs/class/System.XML/System.Xml/XmlTextReader.cs:1277 
  at Mono.Xml2.XmlTextReader.Read () [0x00141] in /private/tmp/source-mono-mac-4.0.0-bug-33585-hotfix/bockbuild-mono-4.0.0-branch/profiles/mono-mac-xamarin/build-root/mono-4.0.4/mcs/class/System.XML/System.Xml/XmlTextReader.cs:572 
  at System.Xml.XmlTextReader.Read () [0x0006b] in /private/tmp/source-mono-mac-4.0.0-bug-33585-hotfix/bockbuild-mono-4.0.0-branch/profiles/mono-mac-xamarin/build-root/mono-4.0.4/mcs/class/System.XML/System.Xml/XmlTextReader2.cs:563 
  at Mono.Xml.XmlFilterReader.Read () [0x00000] in /private/tmp/source-mono-mac-4.0.0-bug-33585-hotfix/bockbuild-mono-4.0.0-branch/profiles/mono-mac-xamarin/build-root/mono-4.0.4/mcs/class/System.XML/Mono.Xml/XmlFilterReader.cs:232 
  at Mono.Xml.XmlFilterReader.Read () [0x00000] in /private/tmp/source-mono-mac-4.0.0-bug-33585-hotfix/bockbuild-mono-4.0.0-branch/profiles/mono-mac-xamarin/build-root/mono-4.0.4/mcs/class/System.XML/Mono.Xml/XmlFilterReader.cs:232 
  at Mono.Xml.XmlFilterReader.Read () [0x00061] in /private/tmp/source-mono-mac-4.0.0-bug-33585-hotfix/bockbuild-mono-4.0.0-branch/profiles/mono-mac-xamarin/build-root/mono-4.0.4/mcs/class/System.XML/Mono.Xml/XmlFilterReader.cs:240 
  at System.Xml.Linq.XDocument.ReadContent (System.Xml.XmlReader reader, LoadOptions options) [0x00053] in /private/tmp/source-mono-mac-4.0.0-bug-33585-hotfix/bockbuild-mono-4.0.0-branch/profiles/mono-mac-xamarin/build-root/mono-4.0.4/mcs/class/System.Xml.Linq/System.Xml.Linq/XDocument.cs:161 
  at System.Xml.Linq.XDocument.LoadCore (System.Xml.XmlReader reader, LoadOptions options) [0x00006] in /private/tmp/source-mono-mac-4.0.0-bug-33585-hotfix/bockbuild-mono-4.0.0-branch/profiles/mono-mac-xamarin/build-root/mono-4.0.4/mcs/class/System.Xml.Linq/System.Xml.Linq/XDocument.cs:147 
  at System.Xml.Linq.XDocument.Load (System.Xml.XmlReader reader, LoadOptions options) [0x00035] in /private/tmp/source-mono-mac-4.0.0-bug-33585-hotfix/bockbuild-mono-4.0.0-branch/profiles/mono-mac-xamarin/build-root/mono-4.0.4/mcs/class/System.Xml.Linq/System.Xml.Linq/XDocument.cs:140 
  at System.Xml.Linq.XDocument.Load (System.Xml.XmlReader reader) [0x00000] in /private/tmp/source-mono-mac-4.0.0-bug-33585-hotfix/bockbuild-mono-4.0.0-branch/profiles/mono-mac-xamarin/build-root/mono-4.0.4/mcs/class/System.Xml.Linq/System.Xml.Linq/XDocument.cs:132 
  at NzbDrone.Core.Download.NzbValidationService.Validate (System.String filename, System.Byte[] fileContent) [0x00024] in M:\BuildAgent\work\b69c1fe19bfc2c38\src\NzbDrone.Core\Download\NzbValidationService.cs:22 
  at NzbDrone.Core.Download.UsenetClientBase`1[NzbDrone.Core.Download.Clients.Sabnzbd.SabnzbdSettings].Download (NzbDrone.Core.Parser.Model.RemoteEpisode remoteEpisode) [0x00151] in M:\BuildAgent\work\b69c1fe19bfc2c38\src\NzbDrone.Core\Download\UsenetClientBase.cs:76 
  at NzbDrone.Core.Download.DownloadService.DownloadReport (NzbDrone.Core.Parser.Model.RemoteEpisode remoteEpisode) [0x00175] in M:\BuildAgent\work\b69c1fe19bfc2c38\src\NzbDrone.Core\Download\DownloadService.cs:69 
  at NzbDrone.Core.Download.ProcessDownloadDecisions.ProcessDecisions (System.Collections.Generic.List`1 decisions) [0x000dd] in M:\BuildAgent\work\b69c1fe19bfc2c38\src\NzbDrone.Core\Download\ProcessDownloadDecisions.cs:76 

What is your mono version? There have been a few recent reports with people running ancient versions that cause this error. If it’s 3.10 or something, you’ll want to upgrade.

But not to 5.12.0.266 because Cannot add Handmaid's Tale - Skyhook error

Thank you for your answer! My mono version is 4.0.4.

I’m having the same issue. Started 4 days ago, and I didn’t make any changes to my configuration. I’m running Sonarr on a Drobo5N so I have limited options as far as upgrading to new versions, particularly with regards to Mono.

Sonarr version: 2.0.0.5085
Mono version: 4.0.4.1

Very frustrating! :confused:

Im assuming it’s still not working for you? I have the exact same setup as you…have you tried upgrading your version of Mono to a version other than 5.12.0.266? How about version 5.10.1.47?

It’s not. I actually didn’t know mono existed until this thread. LOL Not super techy. Where do I go to upgrade it?

Figured out how to upgrade mono, all seems well now!

Is there a solution for those of us that can’t upgrade mono? What changed to make it break?

Updated to add I’m still having issues. It finds files, does not send them to download. If I manually add them to Sab, nothing gets sorted. It’s really weird! And kind of frustrating. Should I post another log report?

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