Not sending shows to download


#1

Sonarr version (exact version): 2.0.0.5163
Mono version (if Sonarr is not running on Windows):
OS: macOS High Sierra
Debug logs: I’m unable to post a log…it keeps saying that an add blocker might be blocking my API, but I have them all disabled and have never seen this before.
(Make sure debug logging is enabled in settings and post the full log to hastebin/pastebin/dropbox/google drive or something similar, do not post them directly here. Post in .txt not .doc, .rtf or some other formatted document)
Description of issue: Sonarr is not sending any files to download. I am having to manually start them from Dog. This started about a week ago. I have restarted multiple times. At a bit of a loss.


#2

Hi,

Am having the same problem and my logs are showing syntax errors.

Unfortunately advice on thread XmlException Syntax Error doesn’t work for me on OpenMediaView but hopefully it helps you.


#3

Log files are written to your appdata directory. You can confirm the exact location in System > Status, where you’ll also find the mono version.


#4

Okay, I think you can view it here: https://drive.google.com/file/d/1DxCaxEQg2TxpJNipRBDtk2fpf_cvdw65/view?usp=sharing

I don’t know if this helps but when I click on an episode to DL in Sonarr it shows it is finding the show and processing the release, but then no NZB shows up in Sabnzbd.


#5

I see quite a few of these in your log:

18-6-12 18:55:26.2|Warn|ProcessDownloadDecisions|Couldn't add report to download queue. Teen.Mom.2.S08E24.720p.web.x264-tbs

[v2.0.0.5163] System.Xml.XmlException: Syntax Error after '<!' characters. http://www.newzbin.com/DTD/nzb/nzb-1.1.dtd Line 2, position 4.
  at System.Xml.DTDReader.CompileDeclaration () [0x00237] in /private/tmp/source-mono-mac-4.0.0-bug-33585-hotfix/bockbuild-mono-4.0.0-branch/profiles/mono-mac-xamarin/build-root/mono-4.0.4/mcs/class/System.XML/System.Xml/DTDReader.cs:331 
  at System.Xml.DTDReader.ProcessDTDSubset () [0x000cf] in /private/tmp/source-mono-mac-4.0.0-bug-33585-hotfix/bockbuild-mono-4.0.0-branch/profiles/mono-mac-xamarin/build-root/mono-4.0.4/mcs/class/System.XML/System.Xml/DTDReader.cs:233 
  at System.Xml.DTDReader.GenerateDTDObjectModel () [0x0012f] in /private/tmp/source-mono-mac-4.0.0-bug-33585-hotfix/bockbuild-mono-4.0.0-branch/profiles/mono-mac-xamarin/build-root/mono-4.0.4/mcs/class/System.XML/System.Xml/DTDReader.cs:166 
  at Mono.Xml2.XmlTextReader.GenerateDTDObjectModel (System.String name, System.String publicId, System.String systemId, System.String internalSubset, Int32 intSubsetStartLine, Int32 intSubsetStartColumn) [0x000b8] in /private/tmp/source-mono-mac-4.0.0-bug-33585-hotfix/bockbuild-mono-4.0.0-branch/profiles/mono-mac-xamarin/build-root/mono-4.0.4/mcs/class/System.XML/System.Xml/XmlTextReader.cs:2441 
  at Mono.Xml2.XmlTextReader.ReadDoctypeDecl () [0x00116] in /private/tmp/source-mono-mac-4.0.0-bug-33585-hotfix/bockbuild-mono-4.0.0-branch/profiles/mono-mac-xamarin/build-root/mono-4.0.4/mcs/class/System.XML/System.Xml/XmlTextReader.cs:2396 
  at Mono.Xml2.XmlTextReader.ReadDeclaration () [0x00062] in /private/tmp/source-mono-mac-4.0.0-bug-33585-hotfix/bockbuild-mono-4.0.0-branch/profiles/mono-mac-xamarin/build-root/mono-4.0.4/mcs/class/System.XML/System.Xml/XmlTextReader.cs:2237 
  at Mono.Xml2.XmlTextReader.ReadContent () [0x00128] in /private/tmp/source-mono-mac-4.0.0-bug-33585-hotfix/bockbuild-mono-4.0.0-branch/profiles/mono-mac-xamarin/build-root/mono-4.0.4/mcs/class/System.XML/System.Xml/XmlTextReader.cs:1277 
  at Mono.Xml2.XmlTextReader.Read () [0x00141] in /private/tmp/source-mono-mac-4.0.0-bug-33585-hotfix/bockbuild-mono-4.0.0-branch/profiles/mono-mac-xamarin/build-root/mono-4.0.4/mcs/class/System.XML/System.Xml/XmlTextReader.cs:572 
  at System.Xml.XmlTextReader.Read () [0x0006b] in /private/tmp/source-mono-mac-4.0.0-bug-33585-hotfix/bockbuild-mono-4.0.0-branch/profiles/mono-mac-xamarin/build-root/mono-4.0.4/mcs/class/System.XML/System.Xml/XmlTextReader2.cs:563 
  at Mono.Xml.XmlFilterReader.Read () [0x00000] in /private/tmp/source-mono-mac-4.0.0-bug-33585-hotfix/bockbuild-mono-4.0.0-branch/profiles/mono-mac-xamarin/build-root/mono-4.0.4/mcs/class/System.XML/Mono.Xml/XmlFilterReader.cs:232 
  at Mono.Xml.XmlFilterReader.Read () [0x00000] in /private/tmp/source-mono-mac-4.0.0-bug-33585-hotfix/bockbuild-mono-4.0.0-branch/profiles/mono-mac-xamarin/build-root/mono-4.0.4/mcs/class/System.XML/Mono.Xml/XmlFilterReader.cs:232 
  at Mono.Xml.XmlFilterReader.Read () [0x00061] in /private/tmp/source-mono-mac-4.0.0-bug-33585-hotfix/bockbuild-mono-4.0.0-branch/profiles/mono-mac-xamarin/build-root/mono-4.0.4/mcs/class/System.XML/Mono.Xml/XmlFilterReader.cs:240 
  at System.Xml.Linq.XDocument.ReadContent (System.Xml.XmlReader reader, LoadOptions options) [0x00053] in /private/tmp/source-mono-mac-4.0.0-bug-33585-hotfix/bockbuild-mono-4.0.0-branch/profiles/mono-mac-xamarin/build-root/mono-4.0.4/mcs/class/System.Xml.Linq/System.Xml.Linq/XDocument.cs:161 
  at System.Xml.Linq.XDocument.LoadCore (System.Xml.XmlReader reader, LoadOptions options) [0x00006] in /private/tmp/source-mono-mac-4.0.0-bug-33585-hotfix/bockbuild-mono-4.0.0-branch/profiles/mono-mac-xamarin/build-root/mono-4.0.4/mcs/class/System.Xml.Linq/System.Xml.Linq/XDocument.cs:147 
  at System.Xml.Linq.XDocument.Load (System.Xml.XmlReader reader, LoadOptions options) [0x00035] in /private/tmp/source-mono-mac-4.0.0-bug-33585-hotfix/bockbuild-mono-4.0.0-branch/profiles/mono-mac-xamarin/build-root/mono-4.0.4/mcs/class/System.Xml.Linq/System.Xml.Linq/XDocument.cs:140 
  at System.Xml.Linq.XDocument.Load (System.Xml.XmlReader reader) [0x00000] in /private/tmp/source-mono-mac-4.0.0-bug-33585-hotfix/bockbuild-mono-4.0.0-branch/profiles/mono-mac-xamarin/build-root/mono-4.0.4/mcs/class/System.Xml.Linq/System.Xml.Linq/XDocument.cs:132 
  at NzbDrone.Core.Download.NzbValidationService.Validate (System.String filename, System.Byte[] fileContent) [0x00024] in M:\BuildAgent\work\b69c1fe19bfc2c38\src\NzbDrone.Core\Download\NzbValidationService.cs:22 
  at NzbDrone.Core.Download.UsenetClientBase`1[NzbDrone.Core.Download.Clients.Sabnzbd.SabnzbdSettings].Download (NzbDrone.Core.Parser.Model.RemoteEpisode remoteEpisode) [0x00151] in M:\BuildAgent\work\b69c1fe19bfc2c38\src\NzbDrone.Core\Download\UsenetClientBase.cs:76 
  at NzbDrone.Core.Download.DownloadService.DownloadReport (NzbDrone.Core.Parser.Model.RemoteEpisode remoteEpisode) [0x00175] in M:\BuildAgent\work\b69c1fe19bfc2c38\src\NzbDrone.Core\Download\DownloadService.cs:69 
  at NzbDrone.Core.Download.ProcessDownloadDecisions.ProcessDecisions (System.Collections.Generic.List`1 decisions) [0x000dd] in M:\BuildAgent\work\b69c1fe19bfc2c38\src\NzbDrone.Core\Download\ProcessDownloadDecisions.cs:76 

What is your mono version? There have been a few recent reports with people running ancient versions that cause this error. If it’s 3.10 or something, you’ll want to upgrade.

But not to 5.12.0.266 because Cannot add Handmaid's Tale - Skyhook error


#6

Thank you for your answer! My mono version is 4.0.4.


#7

I’m having the same issue. Started 4 days ago, and I didn’t make any changes to my configuration. I’m running Sonarr on a Drobo5N so I have limited options as far as upgrading to new versions, particularly with regards to Mono.

Sonarr version: 2.0.0.5085
Mono version: 4.0.4.1


#8

Very frustrating! :confused:


#9

Im assuming it’s still not working for you? I have the exact same setup as you…have you tried upgrading your version of Mono to a version other than 5.12.0.266? How about version 5.10.1.47?


#10

It’s not. I actually didn’t know mono existed until this thread. LOL Not super techy. Where do I go to upgrade it?


#11

Figured out how to upgrade mono, all seems well now!


#12

Is there a solution for those of us that can’t upgrade mono? What changed to make it break?


#13

Updated to add I’m still having issues. It finds files, does not send them to download. If I manually add them to Sab, nothing gets sorted. It’s really weird! And kind of frustrating. Should I post another log report?