"Not Logged In" Error with NZBVortex and Sonarr

Trekkie · October 25, 2017, 4:03pm

I’m trying NZBVortex after having some issues with NZBget which was working ok and then started crashing.

After configuring it, and doing a test run an episode started downloading fine, in fact, if I add more, they show up

But on completion, it doesn’t appear to be finishing.

Then I started getting errors that NZBVortex wasn’t working in Sonar (even though NZBVortex itself is downloading stuff)

I have this error:

HTTP Error - Res: [GET] https://localhost:4321/api/nzb?groupName=TV%20Shows&limitDone=30&sessionid=8D03F2EE-EB5A-4FE9-8729-58587232B36C: 403.Forbidden {"result":"not_logged_in"}

The only option I have in the settings Is the API and I verified it is correct multiple times.

Any other settings I’m missing?

markus101 · October 25, 2017, 5:40pm

We’ll need to see ((trace logs)) that include any issues communicating with NZBVortex. From what I remember Sonarr should re authenticate if the session with NZBVortex times out, though it’s been some time since it was added.

Trekkie · October 27, 2017, 3:01pm

17-10-26 14:53:18.6|Info|RssSyncService|RSS Sync Completed. Reports found: 200, Reports grabbed: 0
17-10-26 15:04:33.8|Warn|HttpClient|HTTP Error - Res: [GET] https://localhost:4321/api/nzb?groupName=TV%20Shows&limitDone=30&sessionid=92FEAFE7-7F90-4262-821A-321DEC221729: 403.Forbidden
{"result":"not_logged_in"}
17-10-26 15:04:34.0|Warn|DownloadMonitoringService|Unable to retrieve queue and history items from NZB Vortex Downloader

[v2.0.0.4949] NzbDrone.Core.Download.Clients.DownloadClientException: Unable to connect to NZBVortex, please check your settings ---> NzbDrone.Common.Http.HttpException: HTTP request failed: [403:Forbidden] [GET] at [https://localhost:4321/api/nzb?groupName=TV%20Shows&limitDone=30&sessionid=92FEAFE7-7F90-4262-821A-321DEC221729]
  at NzbDrone.Common.Http.HttpClient.Execute (NzbDrone.Common.Http.HttpRequest request) [0x00129] in M:\BuildAgent\work\b69c1fe19bfc2c38\src\NzbDrone.Common\Http\HttpClient.cs:98 
  at NzbDrone.Core.Download.Clients.NzbVortex.NzbVortexProxy.ProcessRequest[T] (NzbDrone.Common.Http.HttpRequestBuilder requestBuilder, System.Boolean requiresAuthentication, NzbDrone.Core.Download.Clients.NzbVortex.NzbVortexSettings settings) [0x0000e] in M:\BuildAgent\work\b69c1fe19bfc2c38\src\NzbDrone.Core\Download\Clients\NzbVortex\NzbVortexProxy.cs:136 
   --- End of inner exception stack trace ---
  at NzbDrone.Core.Download.Clients.NzbVortex.NzbVortexProxy.ProcessRequest[T] (NzbDrone.Common.Http.HttpRequestBuilder requestBuilder, System.Boolean requiresAuthentication, NzbDrone.Core.Download.Clients.NzbVortex.NzbVortexSettings settings) [0x000b4] in M:\BuildAgent\work\b69c1fe19bfc2c38\src\NzbDrone.Core\Download\Clients\NzbVortex\NzbVortexProxy.cs:163 
  at NzbDrone.Core.Download.Clients.NzbVortex.NzbVortexProxy.GetQueue (System.Int32 doneLimit, NzbDrone.Core.Download.Clients.NzbVortex.NzbVortexSettings settings) [0x00046] in M:\BuildAgent\work\b69c1fe19bfc2c38\src\NzbDrone.Core\Download\Clients\NzbVortex\NzbVortexProxy.cs:103 
  at NzbDrone.Core.Download.Clients.NzbVortex.NzbVortex.GetItems () [0x00000] in M:\BuildAgent\work\b69c1fe19bfc2c38\src\NzbDrone.Core\Download\Clients\NzbVortex\NzbVortex.cs:50 
  at NzbDrone.Core.Download.TrackedDownloads.DownloadMonitoringService.ProcessClientDownloads (NzbDrone.Core.Download.IDownloadClient downloadClient) [0x0000c] in M:\BuildAgent\work\b69c1fe19bfc2c38\src\NzbDrone.Core\Download\TrackedDownloads\DownloadMonitoringService.cs:89 

17-10-26 15:06:04.5|Warn|HttpClient|HTTP Error - Res: [GET] https://localhost:4321/api/nzb?groupName=TV%20Shows&limitDone=30&sessionid=92FEAFE7-7F90-4262-821A-321DEC221729: 403.Forbidden
{"result":"not_logged_in"}
17-10-26 15:06:04.7|Warn|DownloadMonitoringService|Unable to retrieve queue and history items from NZB Vortex Downloader

[v2.0.0.4949] NzbDrone.Core.Download.Clients.DownloadClientException: Unable to connect to NZBVortex, please check your settings ---> NzbDrone.Common.Http.HttpException: HTTP request failed: [403:Forbidden] [GET] at [https://localhost:4321/api/nzb?groupName=TV%20Shows&limitDone=30&sessionid=92FEAFE7-7F90-4262-821A-321DEC221729]
  a

Here is the log entry. I’m not sure what I did but for a while it was working fine again, and then it failed and now is still in a failed state. I’m going to try restarting Sonarr to see if that temporarily clears it, but here is the first log entry when it failed again. Trace was turned on to my knowledge.

markus101 · October 27, 2017, 6:35pm

It’s not on by default.

We do need the full trace log with the error to see the requests and responses Sonarr is making.

Trekkie · October 27, 2017, 9:39pm

17-10-27 15:04:49.2|Trace|CommandQueueManager|Publishing CheckForFinishedDownload
17-10-27 15:04:49.2|Trace|CommandQueueManager|Checking if command is queued or started: CheckForFinishedDownload
17-10-27 15:04:49.2|Trace|CommandQueueManager|Inserting new command: CheckForFinishedDownload
17-10-27 15:04:49.2|Trace|CommandExecutor|CheckForFinishedDownloadCommand -> DownloadMonitoringService
17-10-27 15:04:49.2|Trace|CommandQueueManager|Marking command as started: CheckForFinishedDownload
17-10-27 15:04:49.2|Trace|CommandQueueManager|Publishing MessagingCleanup
17-10-27 15:04:49.2|Trace|CommandQueueManager|Checking if command is queued or started: MessagingCleanup
17-10-27 15:04:49.2|Trace|CommandQueueManager|Inserting new command: MessagingCleanup
17-10-27 15:04:49.2|Trace|Owin|SQLite error (5): database is locked

17-10-27 15:04:49.2|Trace|HttpClient|Req: [GET] https://localhost:4321/api/nzb?groupName=TV%20Shows&limitDone=30&sessionid=D13CA1B4-E16B-4928-8A66-E987F95001C2
17-10-27 15:04:49.2|Trace|ConfigService|Using default config value for 'proxyenabled' defaultValue:'False'
17-10-27 15:04:49.2|Trace|CommandExecutor|MessagingCleanupCommand -> CleanupCommandMessagingService
17-10-27 15:04:49.2|Trace|CommandQueueManager|Marking command as started: MessagingCleanup
17-10-27 15:04:49.2|Trace|CommandQueueManager|Publishing DownloadedEpisodesScan
17-10-27 15:04:49.2|Trace|CommandQueueManager|Checking if command is queued or started: DownloadedEpisodesScan
17-10-27 15:04:49.2|Trace|CommandQueueManager|Inserting new command: DownloadedEpisodesScan
17-10-27 15:04:49.2|Trace|CommandQueueManager|Cleaning up old commands
17-10-27 15:04:49.2|Trace|CommandQueueManager|Updating command status
17-10-27 15:04:49.2|Trace|EventAggregator|Publishing CommandExecutedEvent
17-10-27 15:04:49.2|Trace|EventAggregator|CommandExecutedEvent -> TaskManager
17-10-27 15:04:49.2|Trace|HttpClient|Res: [GET] https://localhost:4321/api/nzb?groupName=TV%20Shows&limitDone=30&sessionid=D13CA1B4-E16B-4928-8A66-E987F95001C2: 200.OK (26 ms)

Is this what you’re looking for? sorry I’m having a hard time finding the time segment in the log file

markus101 · October 31, 2017, 3:47pm

I’m looking for more of the log, which includes the error, plus the log leading up to it (and after). It looks like this log snippet shows a successful request.

system · December 30, 2017, 3:48pm

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