"message": "NotFound"

Help & Support
1

Hi there,

Since today, I can’t open the UI of Sonarr in my browser. It shows the following error:
{
“message”: “NotFound”
}

I’m not aware of any update or something. When I search the log files, it states “16-1-24 17:50:38.2|Warn|IndexHtmlMapper|File C:\ProgramData\NzbDrone\bin\UI\index.html not found”. I tried to locate the file, and it is still there, so I don’t 've searched for the file, and it is still there (not removed). I tried installing Sonarr again, but the error still exists. I found some posts on the forum that Norton sometimes interferes, but even after reinstalling Sonarr after disabeling Norton, the problem still exists. I installed Sonarr as a Windows Service and tried to reinstall without the Windows service, but the problem is still there.

Could you maybe help me?

The log file is located here: http://pastebin.com/866K6Qdu

2

Which anti virus software are you running on the system?
Are you able to disable it and try again?

3

I use Norton, and have disabled it (both firewall and antivirus). Tried reinstalling, but no luck yet, the error remains.

4

I also get the following JSON response after a computer reboot with Sonarr installed as a windows service:

{
“message”: “NotFound”
}

It looks like the windows service is configured to run “C:\ProgramData\NzbDrone\bin\nzbdrone.console.exe” instead of “nzbdrone.exe”. Is that a mistake or is it meant to run “nzbdrone.console.exe”? If I stop the windows service and run nzbdrone.exe directly, then it starts working again. I am on the master branch currently running version 2.0.0.3732. Please help. Thank you.

5

Its meant to run NzbDrone.Console.exe. You can also run NzbDrone.Console.exe manually and it will run Sonarr, with a console window open.

6

Okay but the problem is that every time Sonarr is started up using NzbDrone.Console.exe, it results in the “NotFound” error message. The only way I can get it to work is to start it up using NzbDrone.exe directly. Perhaps, NzbDrone.Console.exe is not correctly starting up the web server or not configuring the URL routing properly. I don’t have an antivirus installed, so it can’t be that. Any help would be appreciated. Thank you.

7

The startup process for both methods is the same.

If you manually run Sonarr via NzbDrone.Console.exe do you have the same issue?

8

I’m also have the same problem, reinstalled did not fix, nor did turning the service off and running either NzbDrone.Console.exe / NazbDrone.exe.

Continue to get {“Message” : “NotFound”}

The only thing to add is I do get a warning for “IndexHtmlMapper: File D:\ProgramData\NzbDrone\bin\UI\index.html” when manually runnign the console.

I’d appreciate any help.

9

For some reason, after another reinstall, it started working again. I will never understand computers. Thanks for the help anyway.

10

Does D:\ProgramData\NzbDrone\bin\UI\index.html exist on disk?

Can you load http://localhost:8989/login.html in your browser or http://localhost:8989/Content/activity.css (replacing localhost and 8989 as required)?

11

Hi,

The files exist,

When I visit either http://localhost:8989/login.html or the css file I get the same Message Not found.

12

Could you enable trace logging by editing config.xml (up one directory from the log files), and replacing Info or Debug with Trace for the LogLevel so that line reads <LogLevel>Trace</LogLevel>, then clear the logs and restart Sonarr, once Sonarr starts hit the main page and hastebin the logs and we can take a look.

13

Having the same exact issues. UI will not load. Log reports the index.html file is missing from the UI folder. I am able to locate the file without issue.

I set my log level to Trace and restarted. The last line is from me refreshing my browser trying to load the UI. Sonar.debug shows the same warn line.

http://pastebin.com/0135w8rc

As others reported above, I also tried shutting down the windows service and I manually ran the nzbdrone.console and the UI started working again.

I then tried manually running the console as an administrator and I was greeted with “message”: “NotFound” again.

The only AV related software I have on this computer is Mcafee Security Scan Plus which doesn’t even appear to offer any file protection.

For kicks and giggles I looked thru the folder permissions on the UI folder and the System user still has full permissions.

First time I’ve encountered a permissions? issue like this before.

14

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