The only thing I can see in there is the line “File C:\ProgramData\NzbDrone\bin\UI\index.html not found”. I checked the folder and that UI folder does not exist. should it?
edit: wondering if this might have to do with Norton 360 having issues with the update. Right now, I can only get it to notify when it starts updating (flags it for some reason) but this was the first time I wasn’t on the comp when it tried to update so it might’ve tried to update while norton was blocking some of it.
edit2: looks like it was definitely an issue with Norton 360. Reinstalled sonarr, and adjusted some of the Norton settings and seems to update and work properly now.
I think I have just experienced the same problem. The entire UI folder has just vanished and caused the same error that you encountered. I am also running Norton 360 and believe it’s the cause. Can you share what settings that you changed on Norton to prevent this from happening again?
I’ll double check when I get home but I went into the firewall application settings and changed the two entries listed under nzbdrone from auto to allow. Then I reinstalled sonarr and updated to the latest dev version and had no issue.
Thanks for that. I only found one entry under “NzbDrone.Host” - I’ve set that to allow as well. However, I’m not confident that this will work. I think the error happens when nzbdrone.update.exe is downloaded and run. I believe the updater moves the existing files under the UI directory to a c:\windows\temp\nzbdrone_update\ directory and then tries to install updated replacement files to the original UI directory. At that point, Norton 360 blocks it from installing them and we are left with the empty directory.
If possible, I think getting Norton to trust nzbdrone.update.exe for future updates is the way to go. Basically, I think everything works well until an update is pushed out and then the above scenario happens and the UI essentially disappears. The good news is that the engine is still running in the background. The bad news is that the Web UI has now disappeared on us.
I think we’ll find out if your settings work the next time an update is pushed out.
Note that updates have been working fine until recently. For some reason, Norton has now started to treat the update as suspicious activity.
hmm doesn’t seem to have helped. it is still blocking the update and I have to manually allow it. Haven’t had that issue again, but still is a nuisance. I’ll continue tweaking things but not sure what else to do.