Issues with Downloaded episodes not importing into folder

Sonarr version (exact version): 2.0.0.5322
OS: Windows 10
Debug logs:
Description of issue:

I’ve newly configured Sonarr, I have it running in my startup folder, I use a Drobo NAS and I’m using the UNC path to these directories. I’ve added a show, and went under the Wanted and forced it to search for the whole season to test it and see if I could get it working.

It now has all 9 episodes in the activity but there are errors in the logs for failure to import directory
“Import failed, path does not exist or is not accessible by Sonarr: \drobo5n\share1\Unsorted\Doom.Patrol.S01E03.720p.HEVC.x265-MeGusta”

I don’t understand why this is, now it eventually gave me an error under “System” saying missing root folder: \Drobo5n\share1\Test which is the directory where I want the downloaded files to be moved to once finished.

it seems to be a permission issue or an issue with Sonarr not being able to see that directory but I don’t understand because I started it in the startup folder which is meant to make this work.

Debug logs, I only just turned it on after reading the info below.
https://pastebin.com/v17ywB83

If running as a service, make sure you are running as a user that has read&write permissions on both source/import and the destination/mediastorage directories (as apposed to local system).

Also, make sure ownership and permissions are set up correctly.

Good Luck :sunglasses:

Silly me, I originally tried changing the startup account for the service… but i switched to launching them from startup but forgot to change them to manual. So i think they were starting up automatically with a bad account. I just tested it now after switching to manual and they are working fine.

Thanks.

Yep. Happens all the time.

This topic was automatically closed 60 days after the last reply. New replies are no longer allowed.