Anyone else having a problem where the dots just keep going back and forth and the recent folders list doesn’t come up?
Other times they come up very quickly with no issue.
Any errors in the logs? I suspect something is causing it to fail, which should be logged.
This is the only error I see in my log in the last few hours.
Error communicating with server: The request timed out
System.Net.WebException: The request timed out
at System.Net.HttpWebRequest.EndGetResponse (IAsyncResult asyncResult) [0x00000] in <filename unknown>:0
at System.Net.HttpWebRequest.GetResponse () [0x00000] in <filename unknown>:0
at RestSharp.Http.GetRawResponse (System.Net.HttpWebRequest request) [0x00000] in <filename unknown>:0Balls have been bouncing for 3 hours now, no new errors in logs.
The error would happen right away, if it takes more than a minute or two its not going to load and there should be an error, clear your log files and try opening it again.
Change the logging to debug logging and we can get more details to see why it might have failed.
15-11-18 22:15:31.2|Trace|CommandQueueManager|Getting started commands
15-11-18 22:15:32.4|Debug|HousekeepingService|Completed UpdateCleanTitleForSeries
15-11-18 22:15:32.4|Debug|HousekeepingService|Compressing main database after housekeeping
15-11-18 22:15:32.4|Info|Database|Vacuuming Main database
15-11-18 22:15:38.8|Debug|RootFolderService|Generating list of unmapped folders
15-11-18 22:15:44.6|Info|Database|Main database compressed
15-11-18 22:15:44.6|Trace|Scheduler|Pending Tasks: 0
15-11-18 22:15:45.2|Trace|EventAggregator|ApplicationStartedEvent <~ HousekeepingService
15-11-18 22:15:45.8|Debug|RootFolderService|5 unmapped folders detected.
15-11-18 22:15:45.8|Debug|RootFolderService|Generating list of unmapped folders
15-11-18 22:15:47.0|Debug|RootFolderService|0 unmapped folders detected.
15-11-18 22:15:52.8|Trace|ConfigService|Using default config value for 'downloadedepisodesfolder' defaultValue:''
15-11-18 22:15:54.0|Trace|ConfigService|Using default config value for 'downloadedepisodesfolder' defaultValue:''
Does this help at all?
It looks like it processes two root folders then fails on the third, do you recall which ones are configured and in which order? You could look in the DB directly as well.
Are all the root folders currently connected?
Here’s what it looks like when it works properly. Just two folders configured and they’re always connected.
If there’s a 3rd folder causing trouble, I need to figure out a way to remove it.
When it fails are there any errors in the Dev Console of the browser? Might need to open it up before the error happens.
Uncaught ItemViewContainerMissingError: The specifieditemViewContainerwas not found: .x-root-foldersthrowError @ vendor.js:17361Marionette.CompositeView.Marionette.CollectionView.extend.getItemViewContainer @ vendor.js:18723Marionette.CompositeView.Marionette.CollectionView.extend.appendHtml @ vendor.js:18706Marionette.CollectionView.Marionette.View.extend.renderItemView @ vendor.js:18527Marionette.CollectionView.Marionette.View.extend.addItemView @ vendor.js:18496Marionette.CollectionView.Marionette.View.extend.addChildView @ vendor.js:18377triggerEvents @ vendor.js:10854Backbone.Events.trigger @ vendor.js:10794_.extend._onModelEvent @ vendor.js:11581triggerEvents @ vendor.js:10855Backbone.Events.trigger @ vendor.js:10795_.extend.set @ vendor.js:11374options.success @ vendor.js:11503fire @ vendor.js:3308self.fireWith @ vendor.js:3420done @ vendor.js:9474callback @ vendor.js:9878
I’d never used the chrome console before. I got this error when the balls started bouncing. 
Interesting, pretty sure thats it, we’ll take a look.
Cool. Thanks for making a great tool. Keep up the good work.
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