How to "re-download" an NZB?

Help & Support
1

Sonarr version (exact version): 3.0.6.1196
Mono version (if Sonarr is not running on Windows): 6.12.0
OS: Docker/unRAID
Debug logs: 21-6-15 09:48:09.0|Error|DownloadedEpisodesImportService|Import failed, path does not exist or is not accessible by Sonarr: /downloads/TV/filename. Ensure the path exists and the user running Sonarr has the correct permissions to access this file/folder
Description of issue: After a scan completed, a few files have a red error icon…

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…and, when I mouse-over them, it says “Import failed: Par Status: SUCCESS - Move Status: SUCCESS - Unpack Status: SUCCESS - Script Status: NONE - Delete Status: NONE - Mark Status: NONE”.

I was thinking the script is failing so none of the other steps can complete, but looking at the logs, it’s saying “Import failed, path does not exist or is not accessible by Sonarr”…which makes no sense. All the other files worked fine and they’re all going to the same directory.

How can I get it to re-scan/re-download? Like, how can I get it to “forget” that it ever searched for this file? I want it to start over again “from scratch” as I’m thinking this is just a glitch/random FS error and, if I can get it to try again, it’ll work. I tried clicking the scan button on the episode again and it’s saying it was grabbed and sent to NZBGet, but it’s not in there.

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How can I “reset it”?

Thank you!

2

there is nothing to reset. the path comes from the download client’s API

it sounds like you have a middleman script that is causing problems?

also have you have /downloads in docker your paths are suboptimal and you’re wearing down your harddrives.

for troubleshooting
https://wikijs.servarr.com/sonarr/troubleshooting#downloads-and-importing

for fixing docker paths
https://trash-guides.info/hardlinks/

3

By “reset”, I mean in Sonarr itself…like “clear the cache” if you will.

Nope. No scripts.

I’ll look into the paths. Docker paths are quite tricky at times…hahaha

Thanks!

4

there is no cache
https://wikijs.servarr.com/en/sonarr/settings#usenet-process

5

you cant reset the history (what you think of as the “cache”) but theres nothing to stop you from running a manual search on that episode and asking sonarr to download the same nzb again

note you can redownload the same torrent but sonarr will not import it, reimporting the same nzb seems to be fine

typically when an import fails the download job stays where it is until you fix the issue, so im not sure why its being removed for you - possibly something in the download client setup?

your underlying issue though appears to be that your docker volumes are “wrong”, ie downloads/TV does not exist in the sonarr container, or you do not have a remote path mapping setup to map downloads/TV to something that does exist in the sonarr container

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So, I was in there poking around and I noticed that there was a TON of stuff on the “blacklist”…I haven’t blacklisted anything, though. What causes things to be put on the blacklist?

Also, I found that, if I click one of the titles that failed and add the file by going into the “interactive search” and download it that way, it gets added to NZBGet and the error goes away…everything looks just like it should.

I have no idea what’s going on…lol

7

download failures or manually flagging the grab as a failure (ie its named correctly and downloaded ok but the file inside is not the right file, or is damaged in a way sonarr itself cannot tell)

thats what the debug logs are for, so you/we can work out whats going on

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