Forums.sonarr.tv & Add New Series not working

Help & Support
1

Currently trying to access forums.sonarr.tv, add new series to Sonarr, and update Sonarr from within the application and unable to. I can access the site from all devices if I use my iphone as a hotspot. If I use my ISP I cannot access the site. I have had other people try who use the same ISP and they have the same issue.

From my research I think it has something to do with CloudFlare, but I cannot be sure.

I am using, Windows 7 SP2, OS X 10.9 and OS X Yosemite. I have tried IE, Safari, and Chrome on all platforms with the OSX/Microsoft limits on browsers.

Using Sonarr Ver. 2.0.0.2850.

This is the common error I am getting in the log when trying to contact any service on 142.4.222.131 , but this one is direct with the Health Check

I am getting the following error for the health check:

System.Net.WebException: Unable to connect to the remote server —> System.Net.Sockets.SocketException: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 142.4.222.131:80
at System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress)
at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Exception& exception)
— End of inner exception stack trace —
at System.Net.HttpWebRequest.GetResponse()
at NzbDrone.Common.Http.HttpClient.Execute(HttpRequest request) in m:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Common\Http\HttpClient.cs:line 85
at NzbDrone.Common.Http.HttpClient.Get[T](HttpRequest request) in m:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Common\Http\HttpClient.cs:line 160
at NzbDrone.Core.Update.UpdatePackageProvider.GetLatestUpdate(String branch, Version currentVersion) in m:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Core\Update\UpdatePackageProvider.cs:line 33
at NzbDrone.Core.Update.CheckUpdateService.AvailableUpdate() in m:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Core\Update\UpdateCheckService.cs:line 38
at NzbDrone.Core.HealthCheck.Checks.UpdateCheck.Check() in m:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Core\HealthCheck\Checks\UpdateCheck.cs:line 46
at NzbDrone.Core.HealthCheck.HealthCheckService.b__0(IProvideHealthCheck c) in m:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Core\HealthCheck\HealthCheckService.cs:line 56
at System.Linq.Enumerable.WhereSelectEnumerableIterator2.MoveNext() at System.Collections.Generic.List1…ctor(IEnumerable1 collection) at System.Linq.Enumerable.ToList[TSource](IEnumerable1 source)
at NzbDrone.Core.HealthCheck.HealthCheckService.PerformHealthCheck(Func2 predicate) in m:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Core\HealthCheck\HealthCheckService.cs:line 55 at NzbDrone.Core.HealthCheck.HealthCheckService.Execute(CheckHealthCommand message) in m:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Core\HealthCheck\HealthCheckService.cs:line 97 at NzbDrone.Core.Messaging.Commands.CommandExecutor.ExecuteCommand[TCommand](Command command) in m:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Core\Messaging\Commands\CommandExecutor.cs:line 137 at NzbDrone.Core.Messaging.Commands.CommandExecutor.PublishCommand[TCommand](TCommand command) in m:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Core\Messaging\Commands\CommandExecutor.cs:line 48 at CallSite.Target(Closure , CallSite , CommandExecutor , Object ) at System.Dynamic.UpdateDelegates.UpdateAndExecuteVoid2[T0,T1](CallSite site, T0 arg0, T1 arg1) at CallSite.Target(Closure , CallSite , CommandExecutor , Object ) at NzbDrone.Core.Messaging.Commands.CommandExecutor.PublishCommand(String commandTypeName, Nullable1 lastExecutionTime) in m:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Core\Messaging\Commands\CommandExecutor.cs:line 61
at NzbDrone.Core.Jobs.Scheduler.ExecuteCommands() in m:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Core\Jobs\Scheduler.cs:line 46

I canNOT ping 142.4.222.131, I CAN resolve fw.sonarr.tv to 142.4.222.131.

If I connect to my iphone I CAN ping 142.4.222.131.

Please any help would be appreciated. I am located in Japan, but do to my job we are given US IP address, not sure if that would make a difference.

Thanks in advance!

2

Please PM me your public IP address that is unable to reach our server. We are not currently running behind CloudFlare, but DNS is hosted by them (that’s working since you are getting the IP address of our firewall properly).

Adding a series is primarily done through thetvdb.com (the search), retrieving the updated details occurs after being added doe come our server though.

I suspect the firewall may be blocking you for some reason, having your IP will let me check that in the logs.

3

@markus101 I sent the requested information.

What you mentioned about the series add sounds right with the issue I have. I can add a series but then no information is loaded about the series.

Please let me know if you require anything else.

4

I started having this exact same exact issue last night.

5

Please PM me your IP.

6

My issue seemed to have taken care of itself.

7

@markus101 Any luck with the firewall? I am sure you are a busy person but just wanted to check.

8

Sorry @Chrispy281 apparently I failed to hit reply after typing it up…

I did some looking in our logs, but I don’t see any valid requests for that IP, I see a couple hundred from that IP and port 37406 going to different ports (33493, 33494 and it continues up from there), but they are all thrown out by the firewall. Nothing comes from that IP destined for port 80 or 443 on our firewall.

9

@markus101 Any ideas it would be going to those ports? It is not just one computer it is all of them. It is also not just my connection. I used a friends connection on the same ISP a and got the same result.

Last night I connected my computer through my phone and everything in Sonarr updated correctly. This is the only way I can get my series information to update. IF I don’t Sonarr stops working because it does not see any series to download.

10

Markus - I am having this same issue, unable to check for updates also.

I have PMed you my public IP

11

@markus101, still having the same issue. I have attached the error in the log. I have gotten a new IP address I can PM you but I assume it is still the same issue. Any ideas what to do?

System.Net.WebException: Unable to connect to the remote server —> System.Net.Sockets.SocketException: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 142.4.222.131:80
at System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress)
at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Exception& exception)
— End of inner exception stack trace —
at System.Net.HttpWebRequest.GetResponse()
at NzbDrone.Common.Http.HttpClient.Execute(HttpRequest request) in m:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Common\Http\HttpClient.cs:line 94
at NzbDrone.Common.Http.HttpClient.Get[T](HttpRequest request) in m:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Common\Http\HttpClient.cs:line 169
at NzbDrone.Core.MetadataSource.SkyHook.SkyHookProxy.GetSeriesInfo(Int32 tvdbSeriesId) in m:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Core\MetadataSource\SkyHook\SkyHookProxy.cs:line 30
at NzbDrone.Core.Tv.RefreshSeriesService.RefreshSeriesInfo(Series series) in m:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Core\Tv\RefreshSeriesService.cs:line 51
at NzbDrone.Core.Tv.RefreshSeriesService.HandleAsync(SeriesAddedEvent message) in m:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Core\Tv\RefreshSeriesService.cs:line 171
at NzbDrone.Core.Messaging.Events.EventAggregator.<>c__DisplayClass3`1.b__0() in m:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Core\Messaging\Events\EventAggregator.cs:line 72
at System.Threading.Tasks.Task.InnerInvoke()
at System.Threading.Tasks.Task.Execute()

@Teshiburu are you still having the same issue?

12

PM me the IP and I’ll take a look, but it sounds like it might be ISP related.

13

@markus101 I sent you a PM with my IP. I will be crossing my fingers and praying in hopes you will have a fix!