Foreign show rejected because of Unknown Series

[anon95115385]

Sonarr version (exact version): 2.0.0.5322
Mono version (if Sonarr is not running on Windows): 5.18.1.0
OS: ubuntu 16.04

Description of issue:

Hi,

I’ve been trying to download a foreign show called “Chyłka” (Polish), but it’s being rejected due to it being an ‘Unknown series’. I’m able to search for the show manually and can see the results provided by the indexer.

The show’s TVDB ID: 353873

I have tried searching with the default HD - 720p/1080p quality preset as well as creating my own with the same settings as the default one with the only difference being the language, which is set to Polish. This didn’t work either.

I have already filled out the online Naming Exception form. I can see the entry in the spreadsheet; does this mean that it’s still being processed or the exception has been added?

I would appreciate suggestions or help.

Thanks

[Thirrian]

@anon95115385

I can see the entry in the spreadsheet; does this mean that it’s still being processed or the exception has been added?

Still being processed (at this moment), as the Notes column is still empty. This means one of the devs still has to look into it

[markus101]

What do the debug logs show?

[markus101]

Manual Search will show why it’s rejected, it looks like the season search failed (at least for one episode) because the episode wasn’t monitored:

19-4-3 11:18:39.3|Debug|DownloadDecisionMaker|Release rejected for the following reasons: [Permanent] Episode is not monitored

Single episode searches ignore whether the episode is monitored or not because you invoked it explicitly.

[markus101]

That’s for the series, not the episode.

Sonarr/Sonarr