Foreign show rejected because of Unknown Series

Sonarr version (exact version): 2.0.0.5322
Mono version (if Sonarr is not running on Windows): 5.18.1.0
OS: ubuntu 16.04

Description of issue:

Hi,

I’ve been trying to download a foreign show called “Chyłka” (Polish), but it’s being rejected due to it being an ‘Unknown series’. I’m able to search for the show manually and can see the results provided by the indexer.

The show’s TVDB ID: 353873

I have tried searching with the default HD - 720p/1080p quality preset as well as creating my own with the same settings as the default one with the only difference being the language, which is set to Polish. This didn’t work either.

I have already filled out the online Naming Exception form. I can see the entry in the spreadsheet; does this mean that it’s still being processed or the exception has been added?

I would appreciate suggestions or help.

Thanks

Still being processed (at this moment), as the Notes column is still empty. This means one of the devs still has to look into it :slight_smile:

Great, thanks! I’ll check it later.

I can see that the status of the show has changed to ‘Added’ but unfrotunately Sonarr is still not downloading it due to ‘Unknown Series’ rejection. Any ideas?

What do the debug logs show?

Hi. I’ve just checked the manual search again and it did allow me to manually download each episode. It didn’t initialize the download by itself though (I added the show with Add & Search).

Debug log file:

pastebin

Manual Search will show why it’s rejected, it looks like the season search failed (at least for one episode) because the episode wasn’t monitored:

19-4-3 11:18:39.3|Debug|DownloadDecisionMaker|Release rejected for the following reasons: [Permanent] Episode is not monitored

Single episode searches ignore whether the episode is monitored or not because you invoked it explicitly.

When you say not monitored, do you mean the setting which I can modify when adding the show? When adding the show I did set it to true (and it still shows as turned on).

That’s for the series, not the episode.

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