Files not transferring to series folder

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#1

Sonarr version 3.0.9.1549:
Mono version 6.12.0.122:
qnap TS-X86_64:
**2022-11-11 13:45:44.5|Debug|Api|[PUT] /api/v3/config/host: 202.Accepted (99 ms)
2022-11-11 13:45:44.6|Debug|Api|[GET] /api/v3/health: 200.OK (0 ms)
2022-11-11 13:45:44.6|Debug|Api|[GET] /api/v3/health: 200.OK (0 ms)
2022-11-11 13:45:47.6|Debug|Api|[GET] /api/v3/health: 200.OK (0 ms)
2022-11-11 13:45:47.6|Debug|Api|[GET] /api/v3/system/status: 200.OK (1 ms)
2022-11-11 13:45:47.7|Debug|Api|[GET] /api/v3/diskspace: 200.OK (126 ms)
2022-11-11 13:45:52.6|Debug|Api|[GET] /api/v3/command: 200.OK (0 ms)
2022-11-11 13:45:52.6|Debug|Api|[GET] /api/v3/log/file: 200.OK (1 ms)
2022-11-11 13:45:52.9|Debug|DownloadedEpisodesImportService|Processing path: /share/CACHEDEV1_DATA/Container/data/media/tv/tv/New.Amsterdam.2018.S05E05.720p.HDTV.x265-MiNX[TGx]
2022-11-11 13:45:52.9|Debug|Parser|Parsing string ‘New.Amsterdam.2018.S05E05.720p.HDTV.x265-MiNX[TGx]’
2022-11-11 13:45:52.9|Debug|Parser|Episode Parsed. New Amsterdam 2018 - S05E05
2022-11-11 13:45:52.9|Debug|Parser|Language parsed: English
2022-11-11 13:45:52.9|Debug|QualityParser|Trying to parse quality for New.Amsterdam.2018.S05E05.720p.HDTV.x265-MiNX[TGx]
2022-11-11 13:45:52.9|Debug|Parser|Quality parsed: HDTV-720p v1
2022-11-11 13:45:52.9|Debug|Parser|Release Group parsed: MiNX
2022-11-11 13:45:52.9|Debug|DiskScanService|Scanning ‘/share/CACHEDEV1_DATA/Container/data/media/tv/tv/New.Amsterdam.2018.S05E05.720p.HDTV.x265-MiNX[TGx]’ for video files
2022-11-11 13:45:52.9|Debug|DiskScanService|1 video files were found in /share/CACHEDEV1_DATA/Container/data/media/tv/tv/New.Amsterdam.2018.S05E05.720p.HDTV.x265-MiNX[TGx]
2022-11-11 13:45:52.9|Debug|ImportDecisionMaker|Analyzing 1/1 files.
2022-11-11 13:45:52.9|Debug|Parser|Parsing string ‘New.Amsterdam.2018.S05E05.720p.HDTV.x265-MiNX[TGx]’
2022-11-11 13:45:52.9|Debug|Parser|Episode Parsed. New Amsterdam 2018 - S05E05
2022-11-11 13:45:52.9|Debug|Parser|Language parsed: English
2022-11-11 13:45:52.9|Debug|QualityParser|Trying to parse quality for New.Amsterdam.2018.S05E05.720p.HDTV.x265-MiNX[TGx]
2022-11-11 13:45:52.9|Debug|Parser|Quality parsed: HDTV-720p v1
2022-11-11 13:45:52.9|Debug|Parser|Release Group parsed: MiNX
2022-11-11 13:45:52.9|Error|VideoFileInfoReader|mediainfo is required but was not found

[v3.0.9.1549] System.DllNotFoundException: libmediainfo.so.0 assembly: type: member:(null)
at (wrapper managed-to-native) NzbDrone.Core.MediaFiles.MediaInfo.MediaInfo.MediaInfo_New()
at NzbDrone.Core.MediaFiles.MediaInfo.MediaInfo…ctor () [0x00006] in M:\BuildAgent\work\63739567f01dbcc2\src\NzbDrone.Core\MediaFiles\MediaInfo\MediaInfoLib.cs:71
at NzbDrone.Core.MediaFiles.MediaInfo.VideoFileInfoReader.GetMediaInfo (System.String filename) [0x00021] in M:\BuildAgent\work\63739567f01dbcc2\src\NzbDrone.Core\MediaFiles\MediaInfo\VideoFileInfoReader.cs:44

2022-11-11 13:45:52.9|Error|DetectSample|Failed to get runtime from the file, make sure mediainfo is available
2022-11-11 13:45:52.9|Debug|Parser|Parsing string ‘New.Amsterdam.2018.S05E05.720p.HDTV.x265-MiNX.mkv’
2022-11-11 13:45:52.9|Debug|Parser|Episode Parsed. New Amsterdam 2018 - S05E05
2022-11-11 13:45:52.9|Debug|Parser|Language parsed: English
2022-11-11 13:45:52.9|Debug|QualityParser|Trying to parse quality for New.Amsterdam.2018.S05E05.720p.HDTV.x265-MiNX.mkv
2022-11-11 13:45:52.9|Debug|Parser|Quality parsed: HDTV-720p v1
2022-11-11 13:45:52.9|Debug|Parser|Release Group parsed: MiNX
2022-11-11 13:45:52.9|Error|VideoFileInfoReader|mediainfo is required but was not found

[v3.0.9.1549] System.DllNotFoundException: libmediainfo.so.0 assembly: type: member:(null)
at (wrapper managed-to-native) NzbDrone.Core.MediaFiles.MediaInfo.MediaInfo.MediaInfo_New()
at NzbDrone.Core.MediaFiles.MediaInfo.MediaInfo…ctor () [0x00006] in M:\BuildAgent\work\63739567f01dbcc2\src\NzbDrone.Core\MediaFiles\MediaInfo\MediaInfoLib.cs:71
at NzbDrone.Core.MediaFiles.MediaInfo.VideoFileInfoReader.GetMediaInfo (System.String filename) [0x00021] in M:\BuildAgent\work\63739567f01dbcc2\src\NzbDrone.Core\MediaFiles\MediaInfo\VideoFileInfoReader.cs:44

2022-11-11 13:45:52.9|Debug|Parser|Parsing string ‘New.Amsterdam.2018.S05E05.720p.HDTV.x265-MiNX’
2022-11-11 13:45:52.9|Debug|Parser|Episode Parsed. New Amsterdam 2018 - S05E05
2022-11-11 13:45:52.9|Debug|Parser|Language parsed: English
2022-11-11 13:45:52.9|Debug|QualityParser|Trying to parse quality for New.Amsterdam.2018.S05E05.720p.HDTV.x265-MiNX
2022-11-11 13:45:52.9|Debug|Parser|Quality parsed: HDTV-720p v1
2022-11-11 13:45:52.9|Debug|Parser|Release Group parsed: MiNX
2022-11-11 13:45:52.9|Debug|AggregateLanguage|Using language: English
2022-11-11 13:45:52.9|Debug|QualityParser|Trying to parse quality for New.Amsterdam.2018.S05E05.720p.HDTV.x265-MiNX[TGx]
2022-11-11 13:45:52.9|Debug|AggregateQuality|Using quality: HDTV-720p v1
2022-11-11 13:45:52.9|Debug|AbsoluteEpisodeNumberSpecification|Series type is not Anime, skipping check
2022-11-11 13:45:52.9|Debug|EpisodeTitleSpecification|Episode aired more than 48 hours ago
2022-11-11 13:45:52.9|Error|VideoFileInfoReader|mediainfo is required but was not found

[v3.0.9.1549] System.DllNotFoundException: libmediainfo.so.0 assembly: type: member:(null)
at (wrapper managed-to-native) NzbDrone.Core.MediaFiles.MediaInfo.MediaInfo.MediaInfo_New()
at NzbDrone.Core.MediaFiles.MediaInfo.MediaInfo…ctor () [0x00006] in M:\BuildAgent\work\63739567f01dbcc2\src\NzbDrone.Core\MediaFiles\MediaInfo\MediaInfoLib.cs:71
at NzbDrone.Core.MediaFiles.MediaInfo.VideoFileInfoReader.GetMediaInfo (System.String filename) [0x00021] in M:\BuildAgent\work\63739567f01dbcc2\src\NzbDrone.Core\MediaFiles\MediaInfo\VideoFileInfoReader.cs:44

2022-11-11 13:45:52.9|Error|DetectSample|Failed to get runtime from the file, make sure mediainfo is available
2022-11-11 13:45:52.9|Debug|ImportDecisionMaker|File rejected for the following reasons: [Permanent] Unable to determine if file is a sample
2022-11-11 13:45:52.9|Debug|CompletedDownloadService|Not all episodes have been imported for New.Amsterdam.2018.S05E05.720p.HDTV.x265-MiNX[TGx]
2022-11-11 13:45:53.0|Debug|Api|[GET] /api/v3/command: 200.OK (0 ms)
2022-11-11 13:45:53.2|Debug|Api|[GET] /api/v3/command: 200.OK (0 ms)**:
Description of issue:
MediaInfo Library could not be loaded libmediainfo.so.0 assembly: type: member:(null)

thanks
Miguel

#2

Lots of other threads relating to this, with solutions.

This typically is an issue with qmono. You’ll need to check with them for a fix, or revert to a working version.

Eg. See https://forums.sonarr.tv/t/qnap-mediainfo-could-not-be-loaded-libmediainfo-so-0-error-but-mediainfo-is-installed/26081

#3

thanks
but cant find an earlier version of mono for my qnap nas.
i also tried with container station and dont get the warning message but still cant make the giles to transfer to series folder

#4

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