QNAP MediaInfo could not be loaded libmediainfo.so.0 error but mediainfo is installed

Help & Support
#1

Version 3.0.3.892
Mono version 6.8.0.105
QNAP 4.4.2.1320
Debug logs as below
I have totally removed and reinstalled everything to no effect. Files are not being transferred.

20-6-17 19:37:08.8|Error|VideoFileInfoReader|mediainfo is required but was not found

[v3.0.3.885] System.DllNotFoundException: libmediainfo.so.0 assembly: type: member:(null)
at (wrapper managed-to-native) NzbDrone.Core.MediaFiles.MediaInfo.MediaInfo.MediaInfo_New()
at NzbDrone.Core.MediaFiles.MediaInfo.MediaInfo…ctor () [0x00006] in M:\BuildAgent\work\63739567f01dbcc2\src\NzbDrone.Core\MediaFiles\MediaInfo\MediaInfoLib.cs:71
at NzbDrone.Core.MediaFiles.MediaInfo.VideoFileInfoReader.GetMediaInfo (System.String filename) [0x00021] in M:\BuildAgent\work\63739567f01dbcc2\src\NzbDrone.Core\MediaFiles\MediaInfo\VideoFileInfoReader.cs:44

20-6-17 19:37:08.9|Error|DetectSample|Failed to get runtime from the file, make sure mediainfo is available
20-6-17 19:37:09.0|Error|VideoFileInfoReader|mediainfo is required but was not found

[v3.0.3.885] System.DllNotFoundException: libmediainfo.so.0 assembly: type: member:(null)
at (wrapper managed-to-native) NzbDrone.Core.MediaFiles.MediaInfo.MediaInfo.MediaInfo_New()
at NzbDrone.Core.MediaFiles.MediaInfo.MediaInfo…ctor () [0x00006] in M:\BuildAgent\work\63739567f01dbcc2\src\NzbDrone.Core\MediaFiles\MediaInfo\MediaInfoLib.cs:71
at NzbDrone.Core.MediaFiles.MediaInfo.VideoFileInfoReader.GetMediaInfo (System.String filename) [0x00021] in M:\BuildAgent\work\63739567f01dbcc2\src\NzbDrone.Core\MediaFiles\MediaInfo\VideoFileInfoReader.cs:44

20-6-17 19:37:09.0|Error|DetectSample|Failed to get runtime from the file, make sure mediainfo is available
20-6-17 19:37:09.0|Error|VideoFileInfoReader|mediainfo is required but was not found

[v3.0.3.885] System.DllNotFoundException: libmediainfo.so.0 assembly: type: member:(null)
at (wrapper managed-to-native) NzbDrone.Core.MediaFiles.MediaInfo.MediaInfo.MediaInfo_New()
at NzbDrone.Core.MediaFiles.MediaInfo.MediaInfo…ctor () [0x00006] in M:\BuildAgent\work\63739567f01dbcc2\src\NzbDrone.Core\MediaFiles\MediaInfo\MediaInfoLib.cs:71
at NzbDrone.Core.MediaFiles.MediaInfo.VideoFileInfoReader.GetMediaInfo (System.String filename) [0x00021] in M:\BuildAgent\work\63739567f01dbcc2\src\NzbDrone.Core\MediaFiles\MediaInfo\VideoFileInfoReader.cs:44

20-6-17 19:37:09.1|Error|VideoFileInfoReader|mediainfo is required but was not found

Files not transferring to series folder
#2

I figured that Qmono new release caused the problem so I removed it and installed the previous release (5.20.1.19) which worked fine. Problem solved.
Old releases of Qmono can be downloaded here https://www.qnapclub.eu/en/qpkg/193

#3

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