Files not moving from Downloads

Help & Support
1

3.0.10.1566:
6.12.0.200:
Dietpi:
Debug logs:
Completed downloads not importing:

I know this is a common problem, and I promise I have searched high and low on ho to fix, but I’m not getting anywhere. I am in no way techie so any advice need to be written for a moron :slight_smile:

Some files are downloading via SABNZB, but are not then importing into the file where Plex/Jellyfin sees them. It’s only started happening recently and doesn’t appear to be on all downloads.

Not sure if I’ve pulled the right log but here’s what I could find that was in a text based form. All the other files in the Logs folder were .db files

Incidentally I’ve also noticed that there’s a large amount of files in the Completed downloads folder that have been imported fine but are still sitting (and taking up storage) in the Download folders. Not sure if this is related.

Issue doesn’t seem to happen with Radarr.

many thanks

2

Sounds like a couple of possibilities:

First I would recommend upgrading to v4. v3 is EOL now. Then see what is working and what is not.
Files not moving or deleting from Completed is likely to be permissions related.
Files not moving can also be not using a Category in your downloader.

Some links that may be helpful:
https://trash-guides.info/File-and-Folder-Structure/How-to-set-up/Native/#permissions
https://trash-guides.info/Downloaders/SABnzbd/
https://wiki.servarr.com/sonarr

3

I’m having the same issue on MacOS. In the log I’m getting permission issues. Never had this issue with v3. Upgraded to 4 and that’s when the issue started.