Files not importing though everything is good

Sonarr version (exact version): 4.0.17.2953
Mono version (if Sonarr is not running on Windows):
OS: Windows 2022 Standard server
Debug logs:
Description of issue: Files not importing.

When I got into Wanted → manual import → select the recent path and interactive import. I see the names of my TV shows that I already in Sonarr. For instances “Hey Duggee” is one of them, all the Hey Duggee files show up as unknown even though the have S02E0x in each of the file names. If I retype the file name with Hey Duggee S01E01 and start the manual import process again I get the same results, the ones I have retyped the names manually show up with Unknown. If I search my TV show “Hey Duggee” the tv show appears and I see S01 but S02 etc are not there yet.

The same goes for Super Wings tv show. I have the show in in Sonarr with S01 but S02 etc are not populated yet, and the file names are super.wings.S02E0x etc.

I have images but cannot see to add them here. :frowning:

Images attached
series


Are you using a Category for Sonarr? Otherwise Sonarr won’t know that it should process those downloads automatically.

What happens if you try to manually import one of those files? If it manually imports OK then likely the above. If the manual import fails, need logs to see why.