Failing to import episode

Joris_Mathijssen · September 5, 2019, 3:59pm

Sonarr version (exact version): 2.0.0.5338
Mono version (if Sonarr is not running on Windows): Not sure how to check
OS: Sonarr running inside a docker on Ubuntu 18.0.4
Debug logs:

19-9-5 17:50:37.6|Error|EpisodeFileMovingService|Unable to create directory: /tv/Chernobyl/Season 1

[v2.0.0.5338] System.IO.FileNotFoundException: Could not find file "/tv/Chernobyl"
File name: '/tv/Chernobyl'
  at System.IO.Directory.CreateDirectoriesInternal (System.String path) [0x0005e] in <254335e8c4aa42e3923a8ba0d5ce8650>:0 
  at System.IO.Directory.CreateDirectory (System.String path) [0x0008f] in <254335e8c4aa42e3923a8ba0d5ce8650>:0 
  at System.IO.DirectoryInfo.Create () [0x00000] in <254335e8c4aa42e3923a8ba0d5ce8650>:0 
  at (wrapper remoting-invoke-with-check) System.IO.DirectoryInfo.Create()
  at System.IO.Directory.CreateDirectoriesInternal (System.String path) [0x00036] in <254335e8c4aa42e3923a8ba0d5ce8650>:0 
  at System.IO.Directory.CreateDirectory (System.String path) [0x0008f] in <254335e8c4aa42e3923a8ba0d5ce8650>:0 
  at NzbDrone.Common.Disk.DiskProviderBase.CreateFolder (System.String path) [0x00048] in M:\BuildAgent\work\5d7581516c0ee5b3\src\NzbDrone.Common\Disk\DiskProviderBase.cs:180 
  at NzbDrone.Core.MediaFiles.EpisodeFileMovingService.CreateFolder (System.String directoryName) [0x0007a] in M:\BuildAgent\work\5d7581516c0ee5b3\src\NzbDrone.Core\MediaFiles\EpisodeFileMovingService.cs:206 

19-9-5 17:50:40.6|Warn|ImportApprovedEpisodes|Couldn't import episode /downloads/completed/Tv/Chernobyl.S01.720p.BluRay.X264-REWARD[rartv]/Chernobyl.S01E04.720p.BluRay.X264-REWARD.mkv

[v2.0.0.5338] System.IO.DirectoryNotFoundException: Destination directory not found: /tv/Chernobyl/Season 1
  at System.IO.File.Copy (System.String sourceFileName, System.String destFileName, System.Boolean overwrite) [0x00162] in <254335e8c4aa42e3923a8ba0d5ce8650>:0 
  at NzbDrone.Common.Disk.DiskProviderBase.CopyFileInternal (System.String source, System.String destination, System.Boolean overwrite) [0x00000] in M:\BuildAgent\work\5d7581516c0ee5b3\src\NzbDrone.Common\Disk\DiskProviderBase.cs:208 
  at NzbDrone.Mono.Disk.DiskProvider.CopyFileInternal (System.String source, System.String destination, System.Boolean overwrite) [0x00076] in M:\BuildAgent\work\5d7581516c0ee5b3\src\NzbDrone.Mono\Disk\DiskProvider.cs:129 
  at NzbDrone.Common.Disk.DiskProviderBase.CopyFile (System.String source, System.String destination, System.Boolean overwrite) [0x000bc] in M:\BuildAgent\work\5d7581516c0ee5b3\src\NzbDrone.Common\Disk\DiskProviderBase.cs:203 
  at NzbDrone.Common.Disk.DiskTransferService.TryCopyFileTransactional (System.String sourcePath, System.String targetPath, System.Int64 originalSize) [0x00108] in M:\BuildAgent\work\5d7581516c0ee5b3\src\NzbDrone.Common\Disk\DiskTransferService.cs:462 
  at NzbDrone.Common.Disk.DiskTransferService.TransferFile (System.String sourcePath, System.String targetPath, NzbDrone.Common.Disk.TransferMode mode, System.Boolean overwrite, NzbDrone.Common.Disk.DiskTransferVerificationMode verificationMode) [0x0034a] in M:\BuildAgent\work\5d7581516c0ee5b3\src\NzbDrone.Common\Disk\DiskTransferService.cs:289 
  at NzbDrone.Common.Disk.DiskTransferService.TransferFile (System.String sourcePath, System.String targetPath, NzbDrone.Common.Disk.TransferMode mode, System.Boolean overwrite, System.Boolean verified) [0x0000e] in M:\BuildAgent\work\5d7581516c0ee5b3\src\NzbDrone.Common\Disk\DiskTransferService.cs:196 
  at NzbDrone.Core.MediaFiles.EpisodeFileMovingService.TransferFile (NzbDrone.Core.MediaFiles.EpisodeFile episodeFile, NzbDrone.Core.Tv.Series series, System.Collections.Generic.List`1[T] episodes, System.String destinationFilePath, NzbDrone.Common.Disk.TransferMode mode) [0x0012c] in M:\BuildAgent\work\5d7581516c0ee5b3\src\NzbDrone.Core\MediaFiles\EpisodeFileMovingService.cs:119 
  at NzbDrone.Core.MediaFiles.EpisodeFileMovingService.CopyEpisodeFile (NzbDrone.Core.MediaFiles.EpisodeFile episodeFile, NzbDrone.Core.Parser.Model.LocalEpisode localEpisode) [0x0006b] in M:\BuildAgent\work\5d7581516c0ee5b3\src\NzbDrone.Core\MediaFiles\EpisodeFileMovingService.cs:94 
  at NzbDrone.Core.MediaFiles.UpgradeMediaFileService.UpgradeEpisodeFile (NzbDrone.Core.MediaFiles.EpisodeFile episodeFile, NzbDrone.Core.Parser.Model.LocalEpisode localEpisode, System.Boolean copyOnly) [0x00167] in M:\BuildAgent\work\5d7581516c0ee5b3\src\NzbDrone.Core\MediaFiles\UpgradeMediaFileService.cs:72 
  at NzbDrone.Core.MediaFiles.EpisodeImport.ImportApprovedEpisodes.Import (System.Collections.Generic.List`1[T] decisions, System.Boolean newDownload, NzbDrone.Core.Download.DownloadClientItem downloadClientItem, NzbDrone.Core.MediaFiles.EpisodeImport.ImportMode importMode) [0x00281] in M:\BuildAgent\work\5d7581516c0ee5b3\src\NzbDrone.Core\MediaFiles\EpisodeImport\ImportApprovedEpisodes.cs:108 

19-9-5 17:50:40.7|Error|EpisodeFileMovingService|Unable to create directory: /tv/Chernobyl

[v2.0.0.5338] System.IO.FileNotFoundException: Could not find file "/tv/Chernobyl"
File name: '/tv/Chernobyl'
  at System.IO.Directory.CreateDirectoriesInternal (System.String path) [0x0005e] in <254335e8c4aa42e3923a8ba0d5ce8650>:0 
  at System.IO.Directory.CreateDirectory (System.String path) [0x0008f] in <254335e8c4aa42e3923a8ba0d5ce8650>:0 
  at NzbDrone.Common.Disk.DiskProviderBase.CreateFolder (System.String path) [0x00048] in M:\BuildAgent\work\5d7581516c0ee5b3\src\NzbDrone.Common\Disk\DiskProviderBase.cs:180 
  at NzbDrone.Core.MediaFiles.EpisodeFileMovingService.CreateFolder (System.String directoryName) [0x0007a] in M:\BuildAgent\work\5d7581516c0ee5b3\src\NzbDrone.Core\MediaFiles\EpisodeFileMovingService.cs:206 

19-9-5 17:50:40.7|Error|EpisodeFileMovingService|Unable to create directory: /tv/Chernobyl/

[v2.0.0.5338] System.IO.DirectoryNotFoundException: Could not find a part of the path "/tv/Chernobyl/"
  at System.IO.Directory.CreateDirectoriesInternal (System.String path) [0x0005e] in <254335e8c4aa42e3923a8ba0d5ce8650>:0 
  at System.IO.Directory.CreateDirectory (System.String path) [0x0008f] in <254335e8c4aa42e3923a8ba0d5ce8650>:0 
  at NzbDrone.Common.Disk.DiskProviderBase.CreateFolder (System.String path) [0x00048] in M:\BuildAgent\work\5d7581516c0ee5b3\src\NzbDrone.Common\Disk\DiskProviderBase.cs:180 
  at NzbDrone.Core.MediaFiles.EpisodeFileMovingService.CreateFolder (System.String directoryName) [0x0007a] in M:\BuildAgent\work\5d7581516c0ee5b3\src\NzbDrone.Core\MediaFiles\EpisodeFileMovingService.cs:206 

19-9-5 17:50:40.7|Error|EpisodeFileMovingService|Unable to create directory: /tv/Chernobyl/Season 1

[v2.0.0.5338] System.IO.FileNotFoundException: Could not find file "/tv/Chernobyl"
File name: '/tv/Chernobyl'
  at System.IO.Directory.CreateDirectoriesInternal (System.String path) [0x0005e] in <254335e8c4aa42e3923a8ba0d5ce8650>:0 
  at System.IO.Directory.CreateDirectory (System.String path) [0x0008f] in <254335e8c4aa42e3923a8ba0d5ce8650>:0 
  at System.IO.DirectoryInfo.Create () [0x00000] in <254335e8c4aa42e3923a8ba0d5ce8650>:0 
  at (wrapper remoting-invoke-with-check) System.IO.DirectoryInfo.Create()
  at System.IO.Directory.CreateDirectoriesInternal (System.String path) [0x00036] in <254335e8c4aa42e3923a8ba0d5ce8650>:0 
  at System.IO.Directory.CreateDirectory (System.String path) [0x0008f] in <254335e8c4aa42e3923a8ba0d5ce8650>:0 
  at NzbDrone.Common.Disk.DiskProviderBase.CreateFolder (System.String path) [0x00048] in M:\BuildAgent\work\5d7581516c0ee5b3\src\NzbDrone.Common\Disk\DiskProviderBase.cs:180 
  at NzbDrone.Core.MediaFiles.EpisodeFileMovingService.CreateFolder (System.String directoryName) [0x0007a] in M:\BuildAgent\work\5d7581516c0ee5b3\src\NzbDrone.Core\MediaFiles\EpisodeFileMovingService.cs:206 

19-9-5 17:50:43.7|Warn|ImportApprovedEpisodes|Couldn't import episode /downloads/completed/Tv/Chernobyl.S01.720p.BluRay.X264-REWARD[rartv]/Chernobyl.S01E05.720p.BluRay.X264-REWARD.mkv

[v2.0.0.5338] System.IO.DirectoryNotFoundException: Destination directory not found: /tv/Chernobyl/Season 1
  at System.IO.File.Copy (System.String sourceFileName, System.String destFileName, System.Boolean overwrite) [0x00162] in <254335e8c4aa42e3923a8ba0d5ce8650>:0 
  at NzbDrone.Common.Disk.DiskProviderBase.CopyFileInternal (System.String source, System.String destination, System.Boolean overwrite) [0x00000] in M:\BuildAgent\work\5d7581516c0ee5b3\src\NzbDrone.Common\Disk\DiskProviderBase.cs:208 
  at NzbDrone.Mono.Disk.DiskProvider.CopyFileInternal (System.String source, System.String destination, System.Boolean overwrite) [0x00076] in M:\BuildAgent\work\5d7581516c0ee5b3\src\NzbDrone.Mono\Disk\DiskProvider.cs:129 
  at NzbDrone.Common.Disk.DiskProviderBase.CopyFile (System.String source, System.String destination, System.Boolean overwrite) [0x000bc] in M:\BuildAgent\work\5d7581516c0ee5b3\src\NzbDrone.Common\Disk\DiskProviderBase.cs:203 
  at NzbDrone.Common.Disk.DiskTransferService.TryCopyFileTransactional (System.String sourcePath, System.String targetPath, System.Int64 originalSize) [0x00108] in M:\BuildAgent\work\5d7581516c0ee5b3\src\NzbDrone.Common\Disk\DiskTransferService.cs:462 
  at NzbDrone.Common.Disk.DiskTransferService.TransferFile (System.String sourcePath, System.String targetPath, NzbDrone.Common.Disk.TransferMode mode, System.Boolean overwrite, NzbDrone.Common.Disk.DiskTransferVerificationMode verificationMode) [0x0034a] in M:\BuildAgent\work\5d7581516c0ee5b3\src\NzbDrone.Common\Disk\DiskTransferService.cs:289 
  at NzbDrone.Common.Disk.DiskTransferService.TransferFile (System.String sourcePath, System.String targetPath, NzbDrone.Common.Disk.TransferMode mode, System.Boolean overwrite, System.Boolean verified) [0x0000e] in M:\BuildAgent\work\5d7581516c0ee5b3\src\NzbDrone.Common\Disk\DiskTransferService.cs:196 
  at NzbDrone.Core.MediaFiles.EpisodeFileMovingService.TransferFile (NzbDrone.Core.MediaFiles.EpisodeFile episodeFile, NzbDrone.Core.Tv.Series series, System.Collections.Generic.List`1[T] episodes, System.String destinationFilePath, NzbDrone.Common.Disk.TransferMode mode) [0x0012c] in M:\BuildAgent\work\5d7581516c0ee5b3\src\NzbDrone.Core\MediaFiles\EpisodeFileMovingService.cs:119 
  at NzbDrone.Core.MediaFiles.EpisodeFileMovingService.CopyEpisodeFile (NzbDrone.Core.MediaFiles.EpisodeFile episodeFile, NzbDrone.Core.Parser.Model.LocalEpisode localEpisode) [0x0006b] in M:\BuildAgent\work\5d7581516c0ee5b3\src\NzbDrone.Core\MediaFiles\EpisodeFileMovingService.cs:94 
  at NzbDrone.Core.MediaFiles.UpgradeMediaFileService.UpgradeEpisodeFile (NzbDrone.Core.MediaFiles.EpisodeFile episodeFile, NzbDrone.Core.Parser.Model.LocalEpisode localEpisode, System.Boolean copyOnly) [0x00167] in M:\BuildAgent\work\5d7581516c0ee5b3\src\NzbDrone.Core\MediaFiles\UpgradeMediaFileService.cs:72 
  at NzbDrone.Core.MediaFiles.EpisodeImport.ImportApprovedEpisodes.Import (System.Collections.Generic.List`1[T] decisions, System.Boolean newDownload, NzbDrone.Core.Download.DownloadClientItem downloadClientItem, NzbDrone.Core.MediaFiles.EpisodeImport.ImportMode importMode) [0x00281] in M:\BuildAgent\work\5d7581516c0ee5b3\src\NzbDrone.Core\MediaFiles\EpisodeImport\ImportApprovedEpisodes.cs:108

Description of issue:
I just finished setting up Sonarr with Transmission. But now i have a problem with moving the downloaded episodes from the transmission download folder to the Plex TV folder.

The Setup is running in Docker.

Today i spotted the error and after reading the error, i manually created the Chernobyl folder at /DATA/Plex/Tv.

This shouldn’t be the solution and as i expected it didn’t work. I suspect this to be an issue with permissions but my knowledge of Linux is not that great. How can i check and/or fix this?

Extra info, i don’t see the folders i created in /DATA/Plex/Tv (eg. Chernobyl/Season 1) in the File browser if i set the path myself.

Thanks in advance!

markus101 · September 5, 2019, 6:53pm

It looks like Sonarr is unable to access /tv thus can’t create any sub folders for the series or season.

In the file browser if you type / do you see /tv?
If so, if you type /tv do you see /tv/Chernobyl?

Joris_Mathijssen · September 5, 2019, 6:55pm

In the file browser if you type / do you see /tv ?
Yes! its there and i can select it.
If so, if you type /tv do you see /tv/Chernobyl ?
No, its empty. I can only go back to the parent folder.

Thank you for the answer

markus101 · September 5, 2019, 6:57pm

Check the permissions for /tv compared to /tv/Chernobyl, also make sure the user running Sonarr (that’ll depend on the uid you set for the container probably) has write access as well.

Joris_Mathijssen · September 5, 2019, 7:25pm

I have used PUID = 1000 and PGID = 1000.

system · November 4, 2019, 7:32pm

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