Episodes not downloading as scheduled

Hello guys,

I recently installed Sonarr on my server HP with debian wheezy (openmediavault) and it’s working pretty fine.

The only problem that I have is episodes are not downloading automatically. I can see they are in “red” color on my calendar tagged as "missing"
I can see its on the “wanted” tab too but the download does not start!

Exemple (Paris Time):

We are on Wednesday 10/02/2016 10h15 am. “The Flash” came out today at 02h00 am.

What can I do?

Thanks

Have you enable a download client ? Sonarr is not a downloader, it just sends the info to the downloader like Transmission, or SABnzbd

Of course!! :slight_smile:

As I said, everything works fine except the automatic download. I can download it from the “wanted” tab if I just click on “search all missing”.

But the interesting thing is to do it automatically


On the tv show page are the episodes marked as monitor ?
Also if you hover the mouse on the exclamation mark on the status column what does it say ?

Of course @great


On the show page and on season view are you episode status as monitored on the left ribbon ?

http://imgur.com/3PleKJY

This is as far as my knowledge of sonarr depth goes :smile:

Yes they are.

let’s wait for some other guy who can help then…

Wanted is using search. Automatic downloading is using RSS. There might be differences in results.
First thing to do is to enable debug logging, get the RSS feed link from the logs, and check the RSS feed manually for the release.
If it’s still on there, examine the logs why it’s failing the RSS parser.

Could you help on this?
I checked the logs: nothing strange…

Would you guide me please?

Go to “System”, “Logs” and clear both the “Table” and the “Files” logs.
Go to “Settings”, “General” and set the “Log Level” to “Debug”, and press “Save”.
Go to “System”, “Tasks” and force and “RSS Sync” by pressing the arrows.
Go to “System”, “Logs”, “Files” and download the “nzbdrone.txt”.

Then the searching begins, for which I personally prefer Notepad++.

Find the RSS Sync section by searching for "|Info|RssSyncService|Starting RSS Sync"
Then you have 2 options:

1) Check the RSS output of your indexer manually
Find the respective URLs for your indexers, for example Wombles (|Debug|Wombles|Downloading Feed http://newshost.co.za/rss/?sec=TV&fr=false) and put them in your browser.

2) Check the RSS output in the Sonarr parser
Just look for the series name, and see how Sonarr processed it. For example:
|Debug|ReleaseRestrictionsSpecification|[The Flash 2014 S02E13 720p HDTV X264-DIMENSION] No restrictions apply, allowing
|Debug|QualityAllowedByProfileSpecification|Checking if report meets quality requirements. HDTV-720p v1
|Debug|MinimumAgeSpecification|Minimum age is not set.
|Debug|RetentionSpecification|Checking if report meets retention requirements. 0
|Debug|DelaySpecification|Profile does not require a waiting period before download for Usenet.
|Debug|HistorySpecification|Performing history status check on report
|Debug|HistorySpecification|Checking current status of episode [9160] in history
|Debug|DownloadDecisionMaker|Release accepted

Where release accepted doesn’t mean it will start downloading, it just means it’s eligible to be downloaded.

In my case it won’t be downloaded, because there is already a better quality pending in queue. You can find that info at the end of the RSS cycle.

|Debug|PendingReleaseService|This release is already pending, not adding again
|Info|RssSyncService|RSS Sync Completed. Reports found: 478, Reports grabbed: 0, Reports pending: 8

Hey @Mirx_NL , thanks man.

I followed the steps but I can’t get the reason.
As I downloaded “The flash” manually, I was trying to find the reason why “New Girl” that should come out today isn’t downloading.
But I can’t find any log with the names “new” or “girl” or the name of the episode…

Could you take a look on my logs? That would be kind…:stuck_out_tongue:

https://dl.dropboxusercontent.com/u/10019856/debug.txt

Well, that the first problem. No results on the RSS feed, is no automatic download. But it’s not as bad as it might seem.

You only have 1 RSS feed enabled, which is limiting results. Also Kickass only seems to returning the first page of the RSS feed which results in you only having 16 results to be parsed. The first New Girl entries are somewhere on page 12.

I believe, if Sonarr didn’t miss any RSS sync, it will not try the other pages as it has analyzed all the items before.

But that makes it harder to troubleshoot, as we can’t view what it does when the results were found.

I would suggest you clear the logs again, and add RARBG as an second indexer. Then see if that returns a New Girl hit on the RSS feed.

Thanks @Mirx_NL ,

I’ve tried with RARBG + Kickass and RARBG alone.

It didn’t solve the issue.

Would you be so kind to check the new log?
https://dl.dropboxusercontent.com/u/10019856/debug_2.txt

What can I do?

As for RARBG, the feed only goes back 100 entries. As again the 116 results don’t contain new girl, there’s nothing to check. Basically, you’re too late :stuck_out_tongue:
Just keep the debug logging open, and then check it tommorrows show episodes are downloading correctly.

The current episode of New Girl will need to grabbed by search.

@Mirx_NL ,

I’m not sure to understand what the problem was. You are that kickass or RARBG only present the last 100 entries on the RSS. OK…
but why this didn’t work this morning when new girl was on this 100 entries? and what is gonna change tomorrow? there will be nothing different than today…
so it will fail again…no?

should I keep kickass + rarbg or only rarbg?

You just added rarbg, and the rss cache doesn’t cover more then a couple of hours.

So todays auto downloading is a sailed ship. Check if tomorrow you also have problems with auto downloading, then we can check those for any problems.

Keep both indexers, no harm in it.

Hi @Mirx_NL,

This morning episodes were downloaded well!

I guess the RARBG…?

Glad it’s working. That means the other settings like profile are fine.

If you go to “Activity”, “History” and select “Grabbed” (Black cloud with arrow icon) you get a filtered list of the .torrent file grabs.
If you then hover over the indivdual “Grabbed” icon, you get a popup showing which indexer was used.

If you press the “i” icon, you get even more information, like how long the indexer already indicates the release was added before Sonarr grabbed it.