EpisodeFileMovingService not starting? (files not being moved)

Help & Support
#1

Sonarr version (exact version):
Sonarr Ver. 2.0.0.5338
develop

Mono version (if Sonarr is not running on Windows):
Mono JIT compiler version 5.20.1.34 (tarball Tue Jul 16 22:52:32 UTC 2019)
Copyright © 2002-2014 Novell, Inc, Xamarin Inc and Contributors. www.mono-project.com
TLS: __thread
SIGSEGV: altstack
Notifications: epoll
Architecture: amd64
Disabled: none
Misc: softdebug
Interpreter: yes
LLVM: yes(600)
Suspend: hybrid
GC: sgen (concurrent by default)

OS:
UNraid in Docker

Debug logs:

Description of issue:
I had made some changes, mainly in sab where I added to my tv category and add tv to the folder/path option.
Now sonarr does not seem to pick up the files to move, at least in the wanted section. Have not tried a regular scheduled episode as there was nothing tonight. The files are there and I can import them manually no problem. There are no errors output. At the end of the file you can see where I invoked the manual import.

This is what I get when I try to do automatic import…

19-11-29 18:14:32.7|Debug|Parser|Parsing string 'Lucifer S03E12 All About Her 1080p AMZN WEB-DL DDP5 1 H 264-NTb'
19-11-29 18:14:32.7|Debug|Parser|Episode Parsed. Lucifer - S03E12 
19-11-29 18:14:32.7|Debug|Parser|Language parsed: English
19-11-29 18:14:32.7|Debug|QualityParser|Trying to parse quality for Lucifer S03E12 All About Her 1080p AMZN WEB-DL DDP5 1 H 264-NTb
19-11-29 18:14:32.7|Debug|Parser|Quality parsed: WEBDL-1080p v1
19-11-29 18:14:32.7|Debug|Parser|Release Group parsed: NTb
19-11-29 18:14:32.7|Debug|Parser|Parsing string 'Lucifer S03E12 All About Her 1080p AMZN WEB-DL DDP5 1 H 264-NTb'
19-11-29 18:14:32.7|Debug|Parser|Episode Parsed. Lucifer - S03E12 
19-11-29 18:14:32.7|Debug|Parser|Language parsed: English
19-11-29 18:14:32.7|Debug|QualityParser|Trying to parse quality for Lucifer S03E12 All About Her 1080p AMZN WEB-DL DDP5 1 H 264-NTb
19-11-29 18:14:32.7|Debug|Parser|Quality parsed: WEBDL-1080p v1
19-11-29 18:14:32.7|Debug|Parser|Release Group parsed: NTb
19-11-29 18:14:32.7|Debug|DiskScanService|Scanning '/downloads/complete/Lucifer S03E12 All About Her 1080p AMZN WEB-DL DDP5 1 H 264-NTb' for video files
19-11-29 18:14:32.7|Debug|DiskScanService|1 video files were found in /downloads/complete/Lucifer S03E12 All About Her 1080p AMZN WEB-DL DDP5 1 H 264-NTb
19-11-29 18:14:32.7|Debug|ImportDecisionMaker|Analyzing 1/1 files.
19-11-29 18:14:32.7|Debug|VideoFileInfoReader|Getting media info from /downloads/complete/Lucifer S03E12 All About Her 1080p AMZN WEB-DL DDP5 1 H 264-NTb/Gk15qw2qsCW.mkv
19-11-29 18:14:32.7|Debug|DetectSample|Runtime is over 90 seconds
19-11-29 18:14:32.7|Debug|Parser|Parsing string 'Gk15qw2qsCW.mkv'
19-11-29 18:14:32.7|Debug|Parser|Unable to parse Gk15qw2qsCW.mkv
19-11-29 18:14:32.7|Debug|Parser|Attempting to parse episode info using directory and file names. Lucifer S03E12 All About Her 1080p AMZN WEB-DL DDP5 1 H 264-NTb
19-11-29 18:14:32.7|Debug|Parser|Parsing string 'Lucifer S03E12 All About Her 1080p AMZN WEB-DL DDP5 1 H 264-NTb Gk15qw2qsCW.mkv'
19-11-29 18:14:32.7|Debug|Parser|Episode Parsed. Lucifer - S03E12 
19-11-29 18:14:32.7|Debug|Parser|Language parsed: English
19-11-29 18:14:32.7|Debug|QualityParser|Trying to parse quality for Lucifer S03E12 All About Her 1080p AMZN WEB-DL DDP5 1 H 264-NTb Gk15qw2qsCW.mkv
19-11-29 18:14:32.7|Debug|Parser|Quality parsed: WEBDL-1080p v1
19-11-29 18:14:32.7|Debug|Parser|Release Group parsed: NTb
19-11-29 18:14:32.7|Debug|VideoFileInfoReader|Getting media info from /downloads/complete/Lucifer S03E12 All About Her 1080p AMZN WEB-DL DDP5 1 H 264-NTb/Gk15qw2qsCW.mkv
19-11-29 18:14:32.7|Debug|AggregateQuality|Using quality: WEBDL-1080p v1
19-11-29 18:14:32.7|Debug|EpisodeTitleSpecification|Episode aired more than 1 day ago
19-11-29 18:14:32.7|Debug|FreeSpaceSpecification|Skipping free space check when importing
19-11-29 18:14:32.7|Debug|SameFileSpecification|No existing episode file, skipping
19-11-29 18:14:32.7|Debug|VideoFileInfoReader|Getting media info from /downloads/complete/Lucifer S03E12 All About Her 1080p AMZN WEB-DL DDP5 1 H 264-NTb/Gk15qw2qsCW.mkv
19-11-29 18:14:32.7|Debug|DetectSample|Runtime is over 90 seconds
19-11-29 18:14:32.7|Debug|ImportDecisionMaker|File accepted

I have gone to a different sonarr distribution and sab distribution (dockers) and moved my data and configs over. Issue persists.

I have to resort to using the Drone Factory as this works.

If ANYONE can give me any clues or suggestions, I am open.:pleading_face:
Been at this for hours. :yawning_face:

Note to self: Don’t mess with stuff that is working fine.

#3

still have this issue if anyone has any insights.

#4

There should be more after this, this is the pre-import processing, it should be followed by a copy/move attempt.

#5

I would love to show you more, but that is it. Here is a new one from 5 mins ago.

#6

So I installed Nzbget just to see if maybe it is a sab issue, well lo and behold it worked. Exact same paths etc. I guess Nzbget is my new DL client. Would still like to know what happened.

#7

In the log you attached I don’t see any “accepted” downloads that didn’t import (searching for Debug|ImportDecisionMaker|File accepted yielded no results).

The fact that it got that far indicates to me that the download client wasn’t at fault, but I can’t explain why it started working with NZBget.

#8

So that command, I assume, is why it gets removed from Activity? Just weird with no error message to speak of.

#9

That log message just means it’s able to import that file (based on the series, episode, quality, etc).

#10

This topic was automatically closed 60 days after the last reply. New replies are no longer allowed.