Downloads Stuck at 100%

[theluke]

Sonarr version (exact version): 2.0.0.5338
Mono version (if Sonarr is not running on Windows):6.6.0.161
OS: Ubuntu 19.10
Debug logs:download logs
Description of issue: Downloads Stuck at 100%
Hello, I have hundreds of downloads randomly stuck at 100%.
I use Deluge to download files
The permissions are set 777 for the Plex folder and I have the latest mediainfo installed.
Can you please help me with the troubleshooting?
How can I force SONARR to rescan the downloads and pick the files?
Why some files instead work just fine?

[markus101]

We’re going to need ((debug logs)).
Also check what warnings are shown in Activity: Queue (hover over the icon on the left)

@theluke

Why some files instead work just fine?

Best guess, different permissions.

[theluke]

Hi! Thank you SO much for replying.

In the link attached I have uploaded the debug logs, are they not what you need?

As for the activity log: I am not sure what output you want me to share, what do you want me exactly to post?

Here a new uploadLog File nr2

[markus101]

The previous logs weren’t debug logs so they didn’t go into enough detail.

I see a lot of this:

19-12-11 21:17:47.9|Debug|DiskScanService|Scanning '/home/luca/Downloads/COMPLETED/W1A.S03E01.720p.HDTV.x264-MTB' for video files
19-12-11 21:17:47.9|Debug|DiskScanService|0 video files were found in /home/luca/Downloads/COMPLETED/W1A.S03E01.720p.HDTV.x264-MTB

Which could mean there actually isn’t a video file in there (if there are RAR files they’ll need to be extracted) or there is a video file, but permissions don’t allow Sonarr to see them.

Running ls -la from one of those folders from the user running Sonarr will give some more information to go on, as well as a particular release to focus on, instead of scanning the logs looking for something.

[theluke]

@markus101

Which could mean there actually isn’t a video file in there (if there are RAR files they’ll need to be extracted) or there is a video file, but permissions don’t allow Sonarr to see them.

Thanks again for following up.

I have checked, in my /etc/systemd/system/sonarr.service sonarr runs with the user “tommy” which is the user I am logged in on the server, I also have a cron job setting 777 permissions recursive on the “Downloads” folder.

I changed this setting: disabled “move completed” in Deluge and re-enabled “extractor” plugin.

I will now try to download another TV series and see what happens