Sonarr version (exact version): 4.0.14.2939
OS: ubuntu 24.04.2 LTS
Debug logs: PrivateBin
Description of issue:
sonarr not moving files from download location to media root.
I am using transmission. It appears to be setup correctly and uses a category for download segregation. The folder and file permissions appear to be good and match the permissions on the media root. All file and folder locations are absolute.
There are no errors in the logs concerning file access, as you can see from the trace. There are some entries in the Event viewer though. It appears that immediately after download completes (i have been issuing manual downloads to keep testing), sonarr is expecting a file to be present in the target media location, which it is not. I see a SonarrErrorPipeline with something along the lines of Request Failed. GET /api/v3/manualimport: File doesn’t exist: /home/(removed)/TV/Mouth Quark/ but of course that is not useful at all.
Another user tried running a library import and I thought that was a good idea and tried to see if I could generate some meaningful errors that way. I could not. I added a new root with some removable media with one of my shows, went through the import steps, hit the import button and… absolutely nothing. The button spinner engaged and zero log activity. The spinner just spinning with no feedback and nothing happening.
I have tried running the installer again to adjust which user and group the app runs as (something less secure just to be certain that file permissions would not be a cause). I have issued runuser to see if a move/copy would work (it does).
I am at a loss and could use some pointers!
Just to add - I noticed the use of hardlinks option enabled. for what it’s worth I unselected that and tried again with the exact same results. No attempt to pick up the downloaded file, no error or otherwise useful log info. At this point I’m sure it must be some other bit of config, I just can’t figure out what.