Download client not available

Help & Support
1

26 March 2018
Sonarr version (exact version): 2.0.0.5163
Mono version (if Sonarr is not running on Windows): 5.10.0.160
OS: OS X 10.12.6
**MacPro 5,1 dual 6-core Intel Xeon 3.46 GHz 32GB Memory
Debug logs: domain/ftp/sonarr [domain is the same as my email address]
(Make sure debug logging is enabled in settings and post the full log to hastebin/pastebin/dropbox/google drive or something similar, do not post them directly here. Post in .txt not .doc, .rtf or some other formatted document)
Description of issue: i get a message when i first open the sonarr that the download client isn’t available … but then it starts without any action on my part. i make sure sabnzbd is opened before i launch sonarr, and when i go to settings the api information is accurate and the download test has never failed.

one thing i forgot to mention: the sonarr os x client in my applications folder has never been clickable, and for all intents and purposes, is not running.

****last night sonarr stopped initiating automatic downloads, and required that i go to the episode page and click on the arrows in order to start a download.

i’m at a loss to understand why any of this is happening. i am also very confused as to what action(s) could trigger these problems.

2

the log you posted contains several sabnzbd api queries, all successful.

As for sonarr not automatically downloading, you’ll have to find a specific case and search for it in the log files to determine why sonarr rejected that particular release.

3

I happened on the solution totally by accident. Sonarr worked perfectly after

  1. making it a login item, and
  2. killing the login/pw of SABnzbd.

Since Sonarr is running under linux, it starts up when i boot the box. SABnzbd is running under mac os x 10.12.6. and the lag between it starting up a few minutes later than Sonarr was the crux of the issue. I considered scripting, but I didn’t think using a jackhammer to pound in a thumb tack was necessary. My gut feeling was that it was a very minor issue.

With regard to your suggestion “you’ll have to find a specific case and search for it.” The message back was always “Download client not available.” It just took a few days to realize precisely what Sonarr was telling me.

Thank you for your input, your response is what set me down the correct path. I’m very glad that I joined this forum. Thank you.

4

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