OS: Windows 10 Home 64bit Debug logs: Description of issue:
I am running the latest version of Sonarr and sabnzbd. I have configured TV episodes to write C:\Users\name\Downloads\incomplete which then correctly moves to C:\Users\name\Downloads\complete once complete. However, Sonarr should be looking to pick up these files and carry out the rename and move to my QNAP NAS unc path (\nas\TV) but this isn’t happening, for ANY tv episodes.
As an example: the activity queue in Sonarr shows episodes as ‘Downloaded - Waiting to Import’. 'No files found are eligible for import in C:\Users\name\Downloads\complete\The.Pharmacist.S01E01.Justice.for.Danny.1080p.NF.WEB-DL.DDP5.1.x264-NTG\
I also have Radarr configured for Movies, which is working correctly, using similar config but being delivered to ((\nas\Movies).
I’ve checked permissions on the NAS folders but there are no differences between ‘tv’ and ‘movies’.
Anybody seen anything similar? I will also cross-post to sabnzbd forum
Is there actually a file in there?
Does the user running Sonarr have permissions to read this folder?
If you’re running Sonarr as a Windows service, have you tried running Sonarr.exe directly?
The .mkv file was in the folder and the permissions were all good. I stopped the sonarr service and ran the executable as suggested and this instantly found the show in C:\Users\name\Downloads\complete\ and processed as expected - so that’s great.
I guess I should just stick with the executable method going forward. Does this mean there is a bug or should the service method still work? It’s interesting that I am running radarr as a service, which does seem to be working perfectly.
If you run the executable, you’re running it as “you”, e.g. it has all the permissions your account has.
When running the service, it typically runs with an account with limited access.
You could grant that account more permissions, or have the service run with your account instead (not always recommended if you have admin access yourself).
Having just checked both services, I can see that there was a difference between the log on accounts that radarr is using and sonarr.
Radarr is running as Local System (which works fine) and Sonarr was running as Local service. I have now changed sonarr to also run as Local System and restarted my device.
I’ve tested it and sonarr does now work when running as service - so thanks to you and @markus101 for putting me straight
