Completed Downloads Wont Move to Final Folder

Hey!

I’m a noob to this sort of thing so please be patient! I have an issue I need some assistance with as I just acquired a Synology NAS and loving it so far. I have setup Sonarr and it downloads my shows perfectly using SABNZBD, rename the files, create the folders and put them in the completed TV Shows folder. I realised that sometimes some files may not be available on Usenet therefore I have to resort to Torrents.

I added Download Station to download the missing movie files that Sonarr finds available which it does, but after downloading the Torrent files it does not rename or move files. Can anyone assist me with figuring out what might be the issue? :pray:t4:

enable advanced features and look under media management and downloads client. Make sure
“Use Hardlinks instead of Copy” is NOT checked

Ok thanks for your response! Let me check that and see what happens.

For seeding torrents, this will result in double the disk space being used.

You need to provide all the requested information, especially the debug/trace logs.

Ok unfortunately that didn’t work at all. The files still sitting looking at me…

Ok i copied some stuff from the log, it seems to be permission related based on errors.

21-6-18 10:14:48.9|Error|DownloadedEpisodesImportService|Import failed, path does not exist or is not accessible by Sonarr: /volume1/Downloads/Family.Guy.S19E01.1080p.WEB.H264-VIDEOHOLE[rarbg]. Ensure the path exists and the user running Sonarr has the correct permissions to access this file/folder
21-6-18 10:14:49.0|Error|DownloadedEpisodesImportService|Import failed, path does not exist or is not accessible by Sonarr: /volume1/Downloads/The.Office.US.S06.1080p.BluRay.x264-WAVEY[rartv]. Ensure the path exists and the user running Sonarr has the correct permissions to access this file/folder
21-6-18 10:14:49.0|Error|DownloadedEpisodesImportService|Import failed, path does not exist or is not accessible by Sonarr: /volume1/Downloads/The.Flight.Attendant.S01E06.After.Dark.1080p.HMAX.WEBRip.DD5.1.x264-NTG[rarbg]. Ensure the path exists and the user running Sonarr has the correct permissions to access this file/folder

My crystal ball says either poorly configured system and bad permissions or you’re still on sonarr v2 which is EOL.

https://wikijs.servarr.com/sonarr/troubleshooting#downloads-and-importing

Well to be honest I just did the setup without any other configuration thinking, it will auto move the completed files like Usenet. It’s just the torrent files downloaded with Download Station. I checked the version and it said 3.0.6.1196. It’s definitely permission issues, but where do I get started?

that link for starters

then can ignore the docker specifics, but the docker guide does a good overview on ownership/permissions
https://wikijs.servarr.com/docker-guide

Yeah I had followed a tutorial that installed Sonarr using docker.

if sonarr is in docker and youre using download station then sonarr will not be able to see the /volumeX/... based paths download station is returning so you will need to add a remote path mapping into sonarr to translate /volume1/Downloads/ into a path that maps to that same location from within the sonarr container.

that may mean adding another volume into the docker container (meaning hard links will not work) so you may want to think about reconfiguring download station to save to say /Volume1/data/downloads or whatever shared folder youve got mapped into the sonarr container.

the usenet download are most likely moving correctly because sabnzbd also running as a docker container, and its using the same volumes as the sonarr container. you could just create a transmission container in docker for torrents (using the same volume config) and it would most likely just work as well.

If you installed sonarr via docker you either configured it wrong or if the download client is native and not in docker need a remote path map

https://trash-guides.info/Hardlinks/Hardlinks-and-Instant-Moves/

https://trash-guides.info/Sonarr/Sonarr-remote-path-mapping/

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