Cannot import episodes or update sonarr

Help & Support
1

Hi,

Since a couple of weeks i notices that sonarr doesnt move the files from the complete folder to my media folder. The download and everything is ok. So i just checked the logs and tried to update sonarr but its giving the complete same error when i want to update it. I am running the developer branch.

Message:
Error occurred while executing task ApplicationUpdate: No such file or directory

Exception:
System.IO.FileNotFoundException: No such file or directory —> Mono.Unix.UnixIOException: No such file or directory [ENOENT].
at Mono.Unix.UnixMarshal.ThrowExceptionForError (Errno errno) [0x00000] in /spksrc/native/mono/work-native/mono-4.2.1/mcs/class/Mono.Posix/Mono.Unix/UnixMarshal.cs:455
at Mono.Unix.UnixPath.ReadSymbolicLink (System.String path) [0x0001b] in /spksrc/native/mono/work-native/mono-4.2.1/mcs/class/Mono.Posix/Mono.Unix/UnixPath.cs:218
at Mono.Unix.UnixPath.GetRealPath (System.String path) [0x00000] in /spksrc/native/mono/work-native/mono-4.2.1/mcs/class/Mono.Posix/Mono.Unix/UnixPath.cs:198
at Mono.Unix.UnixPath.GetCompleteRealPath (System.String path) [0x00079] in /spksrc/native/mono/work-native/mono-4.2.1/mcs/class/Mono.Posix/Mono.Unix/UnixPath.cs:188
at NzbDrone.Mono.DiskProvider.GetMount (System.String path) [0x00000] in m:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Mono\DiskProvider.cs:27
at NzbDrone.Common.Disk.DiskTransferService.TransferFile (System.String sourcePath, System.String targetPath, TransferMode mode, Boolean overwrite, DiskTransferVerificationMode verificationMode) [0x002e2] in m:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Common\Disk\DiskTransferService.cs:170
at NzbDrone.Common.Disk.DiskTransferService.TransferFile (System.String sourcePath, System.String targetPath, TransferMode mode, Boolean overwrite, Boolean verified) [0x0000e] in m:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Common\Disk\DiskTransferService.cs:90
at NzbDrone.Core.Backup.BackupService.BackupConfigFile () [0x00034] in m:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Core\Backup\BackupService.cs:134
at NzbDrone.Core.Backup.BackupService.Backup (BackupType backupType) [0x0006d] in m:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Core\Backup\BackupService.cs:72
at NzbDrone.Core.Update.InstallUpdateService.InstallUpdate (NzbDrone.Core.Update.UpdatePackage updatePackage) [0x001bf] in m:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Core\Update\InstallUpdateService.cs:120
at NzbDrone.Core.Update.InstallUpdateService.Execute (NzbDrone.Core.Update.Commands.ApplicationUpdateCommand message) [0x00070] in m:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Core\Update\InstallUpdateService.cs:214
at NzbDrone.Core.Messaging.Commands.CommandExecutor.ExecuteCommand[TCommand] (NzbDrone.Core.Messaging.Commands.TCommand command, NzbDrone.Core.Messaging.Commands.CommandModel commandModel) [0x0008a] in m:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Core\Messaging\Commands\CommandExecutor.cs:77
Close

The exception is the same for the series which cannot be moved, just the message is different like:
Couldn’t import episode /volume1/Downloads/Compleet/Sonarr/Modern.Family.S07E12.720p.HDTV.x264-AVS/Modern.Family.S07E12.720p.HDTV.x264-AVS.mkv: No such file or directory

2

Which version of Sonarr? Make sure you’re running the latest release (you may need to update manually).

3

The version that i currently have is 2.0.0.3871 and the installation of 2.0.0.3872 is the one that fails.

4

That sounds like a bug that affected a limited number of users on develop, updating manually to the latest release will resolve it.

5

I manually updated to the latest version and the status page says that there are no issues with my configuration.
But i still have 19 “issues” at activity which are all failed to import. The errors are still the same.

6

If you’re getting the exact same issue and the path exists then its permissions related.

7

I havent changed anything at my config so it would be weird it is has to do with permissions. I checked my media folder where the files should be moved to and it got 0777 rights on users level. Same for the completed download folder where all the files are “stuck” now.
Is there any other path that i need to check?

8

Which version of Sonarr are you running now?

Besides that one update with issues, no other changes have been made to how Sonarr accesses files.

9

I manually updated as you said and am running Version 2.0.0.3872 now.

10

Post some fresh trace logs to hastebin and we can take a look.

11

I pasted a fragment of the trace log on pastebin:

http://pastebin.com/NzLjvTDW

12

Thanks, this may be related to some new checks we’re doing, but we’ll need some more info to start.

Which OS is Sonarr running on?
Are files stored on a network share or local disk?
Which file system(s) are the source and destination files on?

13

I am running Sonarr on a Synology DS415+ DSM version 5.2 Update 5.
All files are on the Synology volume which is a SHR configuration.

Maybe it also helps that i see that the file moving stopped working since 18-02.

14

The log at ‘16-3-1 19:02:30.6’ is definitely still the old version.

15

I saw there is a new update available but i cannot update it automatically so have to try it manual when im home. For now i have a new trace fragment of this morning. This should be version 2.0.0.3872

http://hastebin.com/baqamojigu.tex

16

Problem solved after last update which i performed manually. 19 pushover messages that the series got imported.

17

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